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Fanatics Pros & Cons
How Real Fanatics Sportsbook Bettors Rate the App
Comprehensive Review of Fanatics Sportsbook
This review provides an aggregated analysis of user experiences with the Fanatics Sportsbook app, covering key themes such as bonuses & promotions, functionality & user experience, cashiering, odds & pricing, market coverage, and support.
Bonuses & Promotions
- Positive Aspects:
- 30% of users appreciated the welcome offers, describing them as "great" and "very good".
- 40% praised the variety of promotions, including cash back, birthday bonuses, and profit boosts.
- Free spins and bonus bets were noted as enjoyable features.
- Fast payouts were highly appreciated by about 30% of users.
- Negative Aspects:
- 35% experienced issues with unfulfilled promotions.
- 20% faced technical difficulties affecting access to promotions.
- Some users noted fewer promotions compared to competitors.
- Reports of misleading promotional emails led to disappointment.
- Overall Rating: 3 out of 5, with 40% positive, 35% negative, and 25% neutral experiences.
Functionality & User Experience
- Performance and Reliability:
- 40% reported frequent crashes and errors.
- Some users resorted to reinstalling the app to resolve issues.
- User Interface and Experience:
- 25% praised the app's interface, especially live betting features.
- 25% had a neutral stance, noting the need for stability improvements.
- Overall Sentiment: Mixed, with 50% negative, 25% positive, and 25% neutral experiences.
Cashiering
- Withdrawal Speed and Process:
- 40% praised rapid withdrawals, often within 24 hours.
- 30% experienced withdrawal delays and issues.
- Deposit Process:
- Low minimum deposit appreciated by some users.
- 20% encountered deposit issues, including failed transactions.
- Customer Service:
- 15% reported positive interactions with customer support.
- Similar percentage expressed dissatisfaction with support.
- Overall Sentiment: Mixed, with 45% positive, 35% negative, and 20% neutral experiences.
Odds & Pricing
- Positive Experiences:
- 25% commended competitive odds, often better than major competitors.
- Some users appreciated value picks and quick payouts.
- Negative Experiences:
- 35% expressed dissatisfaction with inconsistent odds.
- 20% frustrated by restrictive betting limits.
- 10% accused the platform of deceptive practices.
- Overall Rating: 2.5 out of 5, indicating a mostly negative to neutral experience.
Market Coverage
- Variety and Availability of Markets:
- Users commend the extensive range of games, including international sports.
- Gaps noted in certain tennis tournaments and alternative lines.
- Alternative Lines and Betting Options:
- Limited selection of alternative lines for player props noted as a drawback.
- Restrictions in parlay legs compared to competitors.
- Overall User Sentiment: Mixed, with 30% negative, 40% neutral, and 30% positive experiences.
Support
- Positive Experiences:
- 10% praised fast and efficient support.
- Quick withdrawals contributed to positive support experiences.
- Negative Experiences:
- 20% reported false promotional emails.
- 30% experienced account issues with slow resolution.
- 15% faced technical problems with unhelpful support.
- 25% described support as unresponsive.
- Overall Sentiment: Predominantly negative, with 60% reporting a bad experience.
In conclusion, Fanatics Sportsbook offers a range of features that appeal to sports betting enthusiasts, but there are significant areas for improvement, particularly in technical reliability, customer support, and market options. Addressing these issues could enhance the overall user experience and satisfaction.
What Fanatics Customers Say About the Sportsbook
great options. instant pay outs and up to the minute on scores and updates
Great app. Love it's bet lines.
great app I love free fancash
Key Statistics & Features
| Key Point | Detail |
|---|---|
| Founded | Fantasy Sports - 2008 |
| Where is Fanatics headquarters located? | Jacksonville, FL | New York, NY |
| Welcome Offer | NY: Get a 300% Profit Boost Token DC, IA, KS, KY, VT, WY: Bet and Get Up to $1000 AZ, MI, NJ, PA: Bet $30, Get $300 in Bonus Bets CO, CT, IL, IN, LA, MA, MD, NC, OH, TN, VA, WV: Bet $50 Get $250 in Bonus Bets |
| Min. Deposit | $5 |
| Betting App | iOS & Android |
| Desktop | No |
| Withdrawal Time | ~1-5 days |
| Online Since | 2021 |
| Payment Methods | Credit Card, Debit Card, e-Wallets, Bank Transfers, In-Person |
| Support | 24/7 Live Chat, Phone, Email, Social Media |
| Markets | 100+ MLB, NFL, NBA, NHL, etc. |
| Availability | AZ, CO, CT, IL, IN, IA, KS, KY, MD, MA, MI, NC, NJ, NY, OH, PA, TE, VA, VT, WV, WY. |
Active Fanatics Sportsbook Promos
Fanatics Bet $50, Get $250 in Bonus Bets
Fanatics Bet $30, Get $300 in Bonus Bets
Fanatics NY: Sign Up and Get a 300% Profit Boost Token
Fanatics Bet and Get up to $1,000 in No Sweat Bets
Fanatics Sportsbook Welcome Bonuses by State for May 2025
Fanatics Sportsbook offers a range of welcome bonuses tailored to different states, allowing new users to boost their first wagers with high-value promotions. Whether you're looking to unlock a 300% profit boost, claim up to $1000 in bonus value, or receive bonus bets based on your initial wager, your offer depends on where you're located. Below is a breakdown of the current Fanatics bonuses available by state.
| State(s) | Welcome Bonus | Claim Link |
|---|---|---|
| New York (NY) | 300% Profit Boost Token | Claim Here |
| DC, IA, KS, KY, VT, WY | Bet and Get Up to $1000 | Claim Here |
| AZ, MI, NJ, PA | Bet $30, Get $300 in Bonus Bets | Claim Here |
| CO, CT, IN, LA, MA, MD, OH, TN, VA, WV | Bet $50, Get $250 in Bonus Bets | Claim Here |
| North Carolina (NC) | Bet $50, Get $250 in Bonus Bets | Claim Here |
| Illinois (IL) | Bet $50, Get $250 in Bonus Bets | Claim Here |
What Fanatics Bettors Think of Its Bonuses
Overall Experience with Bonuses & Promotions
The reviews for the sportsbook app reveal a diverse range of experiences regarding bonuses and promotions, with users expressing both satisfaction and dissatisfaction. Here's a comprehensive analysis based on user feedback:
Positive Aspects
- Welcome Offers: Many users appreciated the welcoming offers, describing them as "great" and "very good," providing a positive initial experience for new users. Approximately 30% of users highlighted the welcome bonuses as a standout feature.
- Variety of Promotions: A significant number of users praised the variety of promotions, including cash back on bets, birthday bonuses, and profit boosts. Around 40% of users expressed satisfaction with the promotional offerings.
- Free Spins and Bonus Bets: Free spins and bonus bets were noted as enjoyable features, with some users appreciating daily free spins and bonus bets as a fun addition to their experience.
- Fast Payouts: The app's quick payout process was frequently mentioned, with some users receiving their winnings in as little as an hour. This aspect was highly appreciated by about 30% of users.
Negative Aspects
- Unfulfilled Promotions: A recurring complaint was the failure to honor promotional promises, with approximately 35% of users experiencing issues with unfulfilled promotions, leading to dissatisfaction.
- Technical Issues: Some users faced technical difficulties, such as app crashes and glitches, affecting their ability to access promotions. This was a concern for about 20% of users.
- Limited Promotions: A few users noted that the app offers fewer promotions compared to competitors like DraftKings and FanDuel, which was a point of contention for some.
- Misleading Promotions: Reports of misleading promotional emails and offers led to disappointment and distrust among users.
Neutral Aspects
- Mixed Experiences: Some users had a neutral experience, finding the promotions decent but not exceptional. They appreciated the app's functionality but felt the promotional offerings could be improved.
Overall Rating
Based on the reviews, the overall experience with bonuses and promotions can be rated as a 3 out of 5. While there are positive aspects, such as the variety of promotions and fast payouts, the issues with unfulfilled and misleading promotions, along with technical glitches, have impacted the overall user satisfaction. Approximately 40% of users had a positive experience, 35% reported negative experiences, and 25% had neutral or mixed feelings.
Where is Fanatics Legal?
Fanatics Sportsbook has significantly expanded its presence across the United States, offering legal sports betting options in numerous states. Currently, Fanatics Sportsbook is operational in the following 22 states and the District of Columbia.
Arizona | Colorado | Connecticut | Illinois | Indiana | Iowa | Kansas | Kentucky | Louisiana | Maryland | Massachusetts | Michigan | New Jersey | New York | North Carolina | Ohio | Pennsylvania | Tennessee | Virginia | Vermont | West Virginia | Wyoming | Washington DC
This extensive coverage positions Fanatics Sportsbook as a prominent player in the American sports betting market, catering to many bettors across various regions with legal betting frameworks.
In addition to its expansive U.S. presence, Fanatics Sportsbook also plans to extend its reach into the Canadian market, aligning with the ongoing legalization of sports betting in Canada. This strategic expansion aims to capture a significant share of the North American sports betting industry.
Fanatics Sportsbook operates its platform in English.
Fanatics Mobile App Experience
Fanatics Sportsbook operates exclusively through its mobile app, with no desktop version currently available. All betting activity—including registration, deposits, odds browsing, and wager placement—must be done on a mobile device. The app is available for both iOS and Android users and can be downloaded via the Apple App Store or Google Play Store in eligible states.
The Fanatics Sportsbook app focuses on a streamlined interface tailored for mobile users, offering access to major betting markets like NFL, NBA, MLB, NHL, and college sports. However, unlike more established sportsbooks with desktop and mobile flexibility, Fanatics limits user access to the app only, which may not suit bettors who prefer multi-device functionality.
Features include live betting, personalized promos, and integration with FanCash loyalty rewards. While these are promoted within the app, performance, navigation speed, and long-term reliability remain key areas to watch as the platform expands.
As of now, Fanatics Sportsbook mobile app users must rely entirely on the app for all account activity, making mobile usability a core part of the Fanatics betting experience.
Signing Up at Fanatics Sportsbook: Step-by-Step Process
Signing up for Fanatics Sportsbook is straightforward and can be completed on iOS and Android devices. Unfortunately, no desktop version is available, which may be a drawback for some bettors. Here is a detailed step-by-step guide for both apps:
Fanatics Sportsbook provides an easy and efficient sign-up process through its mobile app.
iOS Sign-Up Process
- Download the App:
- Open the App Store on your iOS device.
- Search for "Fanatics Sportsbook."
- Download and install the app.
- Open the App:
- Once installed, open the Fanatics Sportsbook app.
- Begin Registration:
- Tap on "Sign Up" or "Create Account."
- Enter your email address and create a password.
- Personal Information:
- Provide your personal details, including your full name, date of birth, and the last four digits of your Social Security Number (SSN).
- Verify Your Identity:
- Upload a photo ID (e.g., driver’s license or passport) for identity verification.
- Set Security Questions:
- Choose and answer security questions to protect your account.
- Agree to Terms:
- Read and agree to the terms and conditions, privacy policy, and responsible gaming guidelines.
- Location Services:
- Enable location services to verify you are in a state where Fanatics Sportsbook operates.
- Complete Registration:
- Submit your registration information.
- Check your email for a verification link and click on it to activate your account.
Android Sign-Up Process
- Download the App:
- Open the Google Play Store on your Android device.
- Search for "Fanatics Sportsbook."
- Download and install the app.
- Open the App:
- Launch the Fanatics Sportsbook app after installation.
- Begin Registration:
- Tap on "Sign Up" or "Create Account."
- Enter your email address and create a password.
- Personal Information:
- Fill in your personal details, including your full name, date of birth, and the last four digits of your SSN.
- Verify Your Identity:
- Upload a photo ID for identity verification.
- Set Security Questions:
- Select and answer security questions to enhance your account security.
- Agree to Terms:
- Accept the terms and conditions, privacy policy, and responsible gaming guidelines.
- Location Services:
- Turn on location services to confirm you are within a permitted state.
- Complete Registration:
- Finalize your registration.
- Verify your account via the email sent by Fanatics Sportsbook.
What Fanatics Users Think of The App Functionality
Overall Functionality & User Experience Review of Fanatics Sportsbook
The Fanatics Sportsbook app has garnered a range of feedback concerning its functionality and user experience. Here's a comprehensive analysis based on user reviews:
Performance and Reliability
- Approximately 40% of users reported that the app functions intermittently, with frequent crashes and errors when attempting to open it. This has resulted in a frustrating experience for many, as they often need to try multiple times to get the app to load correctly.
- Some users have resorted to uninstalling and reinstalling the app in hopes of resolving these issues, but the problem persists for a significant number of them.
User Interface and Experience
- Despite the technical issues, a portion of users (around 25%) have expressed satisfaction with the app's interface, particularly praising its live betting and in-game betting features. These users find Fanatics Sportsbook to be competitive with, if not superior to, other popular platforms like DraftKings and FanDuel in this regard.
- Another 25% of users have a neutral stance, acknowledging the app as a decent betting platform but noting the need for improvements in stability and performance.
Overall Sentiment
Based on the reviews, the overall sentiment towards the Fanatics Sportsbook app's functionality and user experience is mixed:
- Negative Experience: 50% of users reported significant issues with app performance, leading to a mostly bad experience.
- Positive Experience: 25% of users appreciated the app's betting features and found it worth downloading despite the technical challenges.
- Neutral Experience: 25% of users had a mixed experience, recognizing the app's potential but hindered by its reliability issues.
In conclusion, while Fanatics Sportsbook offers promising features for sports betting enthusiasts, it needs to address its performance and reliability issues to enhance the overall user experience.
Sports & Leagues at Fanatics Sportsbook
Popular Betting Markets at Fanatics Sportsbook
Fanatics Sportsbook offers a comprehensive range of betting markets that cater to a diverse group of sports enthusiasts. This extensive selection includes traditional sports, niche options, and the rapidly growing esports market.
Traditional Sports:
- Football: Bettors can place wagers on NFL games, college football, and various international leagues.
- Basketball: The platform offers betting on NBA, college basketball, and international leagues, providing options for various basketball betting interests.
- Baseball: MLB betting is featured, with markets available for regular season games, playoffs, and the World Series.
- Hockey: This includes betting on the NHL and other global hockey leagues, offering multiple betting options for hockey fans.
- Soccer: Fanatics Sportsbook offers a lengthy selection of soccer betting markets, including major leagues such as the Premier League, La Liga, Bundesliga, and international tournaments like the World Cup and UEFA Champions League.
- Tennis: Markets are available for ATP, WTA, and Grand Slam events, catering to tennis enthusiasts with various betting options.
- Golf: Covers PGA Tour events and major championships, providing opportunities to bet on individual tournaments and player performances.
- Mixed Martial Arts (MMA): Includes UFC and other MMA promotions, allowing bets on fight outcomes and specific fight events.
- Boxing: Features major boxing matches and events, offering a variety of wagering possibilities.
Additional Sports:
- Motorsports: Markets for Formula 1, NASCAR, and other racing events are available, appealing to motorsport fans.
- Rugby: Includes major rugby leagues and international tournaments, with various betting options.
- Cricket: Covers international matches and domestic leagues, catering to cricket bettors.
- Darts and Snooker: Offers betting markets on these less common sports, providing options for enthusiasts of these games.
Esports:
- Esports Betting: Recognizing the growing popularity of esports, Fanatics Sportsbook includes markets for major esports competitions and tournaments. This segment appeals to a younger demographic and those interested in gaming culture.
The following table lists the types of betting markets you will find at Fanatics:
| Bet Type | Fanatics Offers | Definition | Example | Difficulty | Payout on $100 Bet |
|---|---|---|---|---|---|
| Moneyline | ✔ | Straight bet on who wins the game. | Lakers -150 vs Celtics +130 | 1 – Easy | -150: Win $66.67 / +130: Win $130 |
| Point Spread | ✔ | Betting on the margin of victory. | Chiefs -6.5 vs Jets +6.5 | 2 – Moderate | -110: Win $90.91 |
| Over/Under (Totals) | ✔ | Bet on total combined points. | Over 42.5 in Rams vs 49ers | 1 – Easy | -110: Win $90.91 |
| Player Props | ✔ | Bet on specific player stats. | Steph Curry over 4.5 threes | 2 – Moderate | -105: Win $95.24 |
| Team Props | ✔ | Bet on team-specific outcomes. | Eagles over 2.5 touchdowns | 2 – Moderate | +120: Win $120 |
| Score Props | ✔ | Bet on exact scores or methods. | First team to score: Maple Leafs | 3 – Hard | +150: Win $150 |
| Futures | ✔ | Long-term bet on season outcome. | Yankees to win 2025 World Series +800 | 3 – Hard | +800: Win $800 |
| Parlays | ✔ | Multi-leg bet, all must win. | 3-leg parlay: NBA, MLB, NFL | 3 – Hard | Varies: 6:1 = $600 (approx.) |
| Teasers | ✔ | Adjusted spreads in a parlay. | 6-point teaser: Bills +3 → +9 | 3 – Hard | -120: Win $83.33 |
| Live In-Play Betting | ✔ | Bets placed after a game starts. | Next team to score: Penguins | 2 – Moderate | +105: Win $105 |
| Asian Handicap | ✔ | Spread bet eliminating draw. | Arsenal -0.5 vs Fulham +0.5 | 2 – Moderate | -115: Win $86.96 |
| Exacta/Trifecta/Etc. | ✔ | Predict horse race finish order. | Trifecta: 1st-2nd-3rd finish | 3 – Hard | +1000: Win $1,000 |
| Half-time/Full-time | ✔ | Bet on result at both intervals. | Tie/Man City +400 | 3 – Hard | +400: Win $400 |
| Outrights | ✔ | Same as futures, winner of event. | Novak Djokovic to win US Open | 3 – Hard | +300: Win $300 |
| Accumulators | ✔ | European term for a parlay. | 5-leg soccer acca | 3 – Hard | Varies: e.g. +1200 = $1,200 |
| Period Betting | ✔ | Bet on a specific period or quarter. | 2nd Quarter winner: Raptors | 2 – Moderate | -110: Win $90.91 |
What Fanatics Users Say About Its Betting Markets
Comprehensive Review of Market Coverage at Fanatics Sportsbook
Fanatics Sportsbook presents a varied experience in terms of market coverage, with user feedback reflecting a spectrum of opinions. Below is a detailed analysis of the market coverage aspects based on user reviews:
Variety and Availability of Markets
- Positive Feedback: A significant number of users commend the sportsbook for its extensive range of games, including both international and domestic sports such as NBA, golf, soccer, and cricket. This variety is a key attraction for many users.
- Areas for Improvement: Despite the broad selection, there are notable gaps, such as the absence of certain tennis tournaments and alternative lines for player props. Users have expressed a desire for the inclusion of ITF tennis and other niche competitions, indicating potential areas for market expansion.
Alternative Lines and Betting Options
- Concerns: A recurring issue among users is the limited selection of alternative lines, particularly for player props. This limitation can be a significant drawback for bettors seeking specific betting options.
- Parlay Limitations: Some users have noted restrictions in the number of legs allowed in parlays, with a maximum of 12 legs per ticket, which is less than what some competitors offer.
Betting Limits and Technical Issues
- Betting Limits: Users have reported restrictive betting limits, such as a maximum bet of $10 on NBA playoff spreads, which has not been adequately addressed by customer support.
- Technical Challenges: Technical issues, including the need for frequent app reinstallation, slow loading times, and intermittent access to live markets, have been highlighted as areas needing improvement.
Overall User Sentiment
The sentiment regarding market coverage at Fanatics Sportsbook is mixed. While some users appreciate the variety and potential for improvement, others are frustrated by the limitations and technical issues. Based on user reviews:
- 30% of users report a negative experience due to limited market options and technical issues.
- 40% of users have a neutral experience, recognizing both positive aspects and areas needing improvement.
- 30% of users enjoy a positive experience, valuing the variety of games and ongoing updates to the app.
In conclusion, Fanatics Sportsbook offers a solid foundation with a wide variety of games, but there is a clear need for expanding market options, improving technical reliability, and addressing user concerns to enhance the overall betting experience.
How Do Fanatics Sportsbook Odds Compare with the Competition?
Fanatics Sportsbook has odds for all sports and events. Competitiveness is a big deal for many bettors when choosing a platform.
- General Competitiveness: Fanatics Sportsbook’s odds are market competitive. They cover all sports, including the major leagues like the NFL, NBA, MLB, NHL, and international events. Competitiveness varies by sport and event. The odds are in line with the industry for mainstream sports like football and basketball. For niche sports and smaller events, it can vary.
- Odds Boosts: Fanatics Sportsbook has odds boosts on select events. Odds boosts are promotions where the sportsbook increases the payout on certain bets, making them more attractive to bettors. These boosted odds are available on multiple sports, including big games and smaller matches.
Here are some examples of how FanDuel's odds compare to some of its biggest competitors:
| Event/Match | Fanatics Odds | DraftKings Odds | ESPN BET Odds | Bet365 Odds |
| Heat vs. Cavs Moneyline | -118 +100 | -125 +105 | -125 +105 | -125 +105 |
| Oilers vs. Canucks Moneyline | -105 -114 | -110 -110 | -105 -115 | -110 -110 |
| 49ers vs. Rams | -138 +108 | -140 +110 | -130 Even | -138 +110 |
What Users Say About Fanatics' Odds
Overall Experience with Odds & Pricing at Fanatics Sportsbook
The reviews for Fanatics Sportsbook reveal a diverse range of experiences concerning odds and pricing. Here's a detailed summary based on user feedback:
Positive Experiences
- Competitive Odds: Approximately 25% of users commended the sportsbook for its competitive odds, often highlighting them as better than those offered by major competitors like DraftKings and BetMGM. Terms such as "better odds than DraftKings" and "great odds" were frequently mentioned.
- Value Picks: Some users appreciated the value picks and overall pricing structure, noting that they received more value for their money compared to other platforms.
- Quick Payouts: A segment of users praised the quick payout process, which contributed positively to their overall experience with the sportsbook.
Negative Experiences
- Inconsistent and Poor Odds: Around 35% of reviews expressed dissatisfaction with the odds, describing them as "horrible" or "terrible." Users reported that the odds were often not in their favor, leading to a perception of unfairness.
- Restrictive Betting Limits: Approximately 20% of users were frustrated by low betting limits, especially after a few wins, with maximum bets being reduced significantly. This was a notable point of contention for those affected.
- Perceived Deceptive Practices: A small percentage of reviews (about 10%) accused the platform of changing odds post-bet placement or having a glitchy interface that resulted in betting errors, leading to a perception of deceptive practices.
Neutral or Mixed Experiences
- Mixed Odds Experience: About 20% of users had a neutral or mixed experience, acknowledging that while the odds were decent, they were not significantly better or worse than other platforms. Some users found the odds fair but were frustrated by other aspects of the app, such as navigation or customer service.
In conclusion, while Fanatics Sportsbook has its share of users who appreciate the competitive odds and quick payouts, a larger portion of users have expressed concerns about inconsistent odds, restrictive betting limits, and perceived deceptive practices. Overall, the experience with odds and pricing at Fanatics Sportsbook can be rated as a 2.5 out of 5, indicating a mostly negative to neutral experience for many users.
Fanatics Sportsbook Payment and Withdrawal Methods
Fanatics Sportsbook supports several major deposit and withdrawal methods, but users should note that all transactions must be made via the mobile app, as no desktop platform is available.
Deposit and Withdrawal Options
Name | Deposit | Withdraw | ||||
|---|---|---|---|---|---|---|
Time | Min | Fee | Time | Max | Fee | |
 ACH/eCHECK | 0-1 day | $10 | 0.75% | 1-3 days | $5,000 | 0.75% |
 Cash at Cage | 0-1 day | Varies | 0 | 0-2 days | Varies | 0 |
 PayPal | 0-3 days | $10 | 1.5-3.9% | 2-7 days | $60,000 | 1.5-3.9% |
 Play+ | 0-1 day | $5 | 0 | 1-7 days | $25,000 | 1-5% |
 Venmo | 0-1 day | $10 | 3% | 2-5 days | $10,000 | 1.75% |
 PaysafeCard | 0-2 days | $10 | $1-$6 | 3-5 days | $5,000 | Varies |
 ApplePay | 0-1 day | $10 | 0 | 1-3 days | $10,000 | 1.5% |
What Bettors Say About Fanatic's Banking Options
Overall Experience with Cashiering at Fanatics Sportsbook
The cashiering experience at Fanatics Sportsbook has garnered a range of feedback from users, reflecting both positive and negative aspects. Below is a detailed summary of the key elements of the cashiering process as reported by users, along with an analysis of the overall sentiment.
Withdrawal Speed and Process
- Fast Withdrawals: Approximately 40% of users praised the sportsbook for its rapid withdrawal process, with many receiving their funds within 24 hours, and some even within an hour. This quick payout feature is frequently highlighted as a major advantage.
- Withdrawal Delays and Issues: On the other hand, around 30% of users experienced problems with withdrawals, including delays, withheld funds, and difficulties accessing winnings. Issues with large winnings being partially withheld were also reported, despite providing necessary documentation.
Deposit Process
- Low Minimum Deposit: A few users appreciated the low minimum deposit requirement of $5, which makes the platform accessible for casual players.
- Deposit Problems: Approximately 20% of users encountered issues with deposits, such as failed transactions where funds were deducted from their bank accounts but not reflected in their app balance. Some users also reported unauthorized charges and challenges in resolving these issues with customer support.
Customer Service
- Positive Customer Support: About 15% of users reported positive interactions with customer service, noting quick responses and professional handling of issues.
- Negative Customer Support Experiences: Conversely, a similar percentage of users expressed dissatisfaction with customer service, citing unhelpful responses and unresolved issues, particularly concerning account suspensions and transaction disputes.
Account and Payment Method Issues
- Several users reported problems with account information disappearing or being unable to use their preferred payment methods, which in some cases led to account closures.
Overall Sentiment
The overall sentiment regarding cashiering at Fanatics Sportsbook is mixed. Approximately 45% of users reported a positive experience, particularly appreciating the speed of withdrawals. However, 35% of users had negative experiences, primarily related to deposit and withdrawal issues, and 20% had neutral or mixed experiences. While the app's fast payout feature is a highlight, issues with large withdrawals and customer service remain areas for improvement.
Our Personal Experience with Fanatics Sportsbook Customer Support
We tested Fanatics Sportsbook’s customer support during four separate interactions throughout the same day, each covering a different topic: payments, bonuses, licensing, and odds formatting.
All inquiries began with a chatbot through the mobile app, but in each case, we were quickly routed to a live support agent—typically within one minute. The average resolution time across all four chats was 5 minutes and 20 seconds, which is reasonably efficient compared to industry standards.
Fanatics Customer Support Interaction Summary
| Topic | Initial Contact | Live Agent Transfer | Resolution Time | Summary |
|---|---|---|---|---|
| Payments | In-app chatbot | Within 1 minute | 4:10 | Agent explained ACH and PayPal payout times clearly. |
| Bonuses | In-app chatbot | Immediate | 5:45 | Clarified eligibility, rollover, and FanCash usage. |
| Licensing | In-app chatbot | ~1 minute | 6:30 | Agent confirmed state license based on geolocation. |
| Odds Formatting | In-app chatbot | Under 2 minutes | 5:55 | Explained how to switch between American and decimal odds. |
Overall, Fanatics Sportsbook’s live support proved responsive and competent. While not exhaustive in detail, the agents handled each query with reasonable speed and professionalism.
Contact Fanatics Customer Support
Fanatics Casino App: Games & Bonus Offers
In November 2023, Fanatics Betting and Gaming launched its standalone Fanatics Casino app, separate from the Fanatics Sportsbook platform. Available on both iOS and Android, the app offers a full range of casino games including slots, roulette, blackjack, video poker, and Live Dealer games from major third-party studios.
The Fanatics Casino app is live in Michigan, New Jersey, Pennsylvania, and West Virginia. In addition to standard casino titles, Fanatics has introduced exclusive in-house games developed by Fanatics Game Studios, including Field Goal Frenzy, Spin to Win, and a proprietary version of blackjack.
Fanatics Casino Bonuses (Updated: 1:00 PM ET Today)
| Bonus Offer | Available States | Details | CTA |
|---|---|---|---|
| Wager $10, Get $100 in Casino Credit | PA, NJ, MI, WV | Make a qualifying $10 wager to receive $100 in bonus casino credit. | Claim Fanatics Casino Bonus |
| Up to $1,000 Back in Casino Credit | PA, NJ, MI (Not available in WV) | Receive a refund on net losses up to $1,000 as bonus credit. New users only. | Claim Casino Bonus Offer |
| Bet $10, Get 500 Free Spins | PA, NJ, MI (Not available in WV) | Wager $10 on eligible slots and unlock 500 free spins. | Claim Fanatics Casino Bonus |
Bonus offers are subject to eligibility and may change. Always check the Fanatics Casino app for current promotions in your state.
Fanatics Daily Fantasy Sports
While Fanatics betting apps are currently prominent, it is important to note that the company also provides Daily Fantasy Sports (DFS). DFS is a significant component of Fanatics' offerings, not merely an ancillary service.
Users interested in this feature can access Fantasy within the Fanatics app, where they will find a variety of games, some of which offer real cash prizes. Entry fees range from as low as $0.10 to as high as $10,000. While some high rollers may opt for the upper end of this spectrum, most participants tend to prefer mid-range entries, creating daily lineups and competing against others for points, victories, and potential cash rewards.
Additional Features
- FanCash Loyalty Program: Fanatics Sportsbook offers a loyalty program called FanCash, which allows users to earn rewards on their bets. Bettors can earn up to 5% FanCash on Same Game Parlays, 3% on regular parlays, and 1% on straight bets and odds boosts. This FanCash can be used to purchase team merchandise or converted into bonus bets, providing a flexible reward system that leverages Fanatics' strong merchandise platform.
- Personalized Discovery Page: The Discover page is tailored to each user, featuring marquee games, trending bets, and personalized promos based on betting history. This customized approach aims to enhance user engagement by presenting relevant betting options, making it easier for users to find and place bets that match their interests.
- Withdrawal Tracker: A distinctive feature of the Fanatics Sportsbook app is the withdrawal tracker, which allows users to monitor the status of their withdrawals in real-time. This tool provides transparency and helps users stay informed about the processing stages of their withdrawals, reducing uncertainty and enhancing trust in the platform.
- Live Streaming: Fanatics Sportsbook will introduce BetVision, a live streaming service in collaboration with Genius Sports Limited. This feature will allow users to place bets while watching live streams of certain professional football games directly within the app. This integration of live streaming and betting aims to provide a seamless and interactive betting experience
Responsible Gambling
Fanatics Sportsbook is dedicated to promoting a responsible gambling environment by providing users with various responsible gambling tools and resources designed to encourage healthy betting habits. These measures are aimed at helping users manage their gambling activity effectively and responsibly.
| Feature | Description |
|---|---|
| Set Deposit Limits | Users can set limits on how much they can deposit to control spending. |
| Limit Entry Fees | Defines a cap on the entry fees for contests to manage financial risk. |
| Daily Usage Caps | Limits the amount of time or money spent daily on the platform. |
| Timeout Feature | Allows for temporary self-exclusion, ranging from 3 days to a year. |
| Adjusting Limits | Users can modify their limits, with a cooldown period for any increases to encourage thoughtful changes. |
| Educational Resources | Offers information on responsible gambling practices. |
| Addiction Help Centers | There is no FanDuel helpline for addiction, but the sportsbook provides contact details and links to gambling addiction support services. |
You can learn more about Fanatics efforts to promote responsible gambling here
Security & Licensing
Fanatics Sportsbook prioritizes user safety by adhering to a robust security framework that aligns with cybersecurity best practices. The platform employs several measures to ensure data security and user protection.
| Security Feature | Description |
|---|---|
| HUMAN Bot Defender | Protects against automated bot attacks, integrated at AWS CloudFront edge. |
| AWS CloudFront | Enhances security through edge Lambda function integration. |
| Credential Intelligence | Guards against credential stuffing and account takeovers. |
| Firewalls | Prevents unauthorized access and secures the network. |
| SSL Encryption | Secures data transmission, ensuring data privacy and integrity. |
| Regular Security Audits | Assesses and enhances the security posture periodically. |
| Two-Factor Authentication | Adds an extra layer of security for user accounts. |
| Data Encryption at Rest | Protects stored data from unauthorized access and breaches. |
| Continuous Monitoring | Actively monitors for suspicious activities and potential threats. |
| User Education and Resources | Provides users with information on safe practices and security awareness. |
More Sportsbooks
- Availability across most of US legal states
- Competitive odds & diverse markets
- Attentive customer service
- Extensive list of Same Game Parlay's
- App speeds vary for some users
- Geo locate sometimes unreliable
- Widely available across 28 states and in Ontario.
- Responsible gambling tools enabling users to set their own limits.
- Wagering requirements on bonuses and promos are realistic.
- Bonus program is diverse and changes rapidly.
- Speaking to a real person in customer support chat take a long time.
- DraftKings limits the maximum bet amount on odds boost promos.
- Available in many U.S. States and Canada
- Numerous betting markets
- Major partnerships with teams/leagues
- Users have the ability to set deposit/time limits
- Promotions are timely and change rapidly
- Connectivity issues on betting app
Sports Betting in Different States
Meet our Experts
Paruyr Shahbazyan started his business career as an entrepreneur in 2000. Over 13 years, he learned business and leadership, which laid the foundation for his career.
In 2013, Paruyr entered the sports and betting industry as the founder and president of Bookmaker Rating, an online media platform he led until 2020. The platform focuses on in-depth analysis and insights in sports betting and has gained a reputation for quality content.
In 2022, Paruyr co-founded Azuro, a decentralized betting protocol. This shows his commitment to technology in the sports betting space. Through all these experiences, Paruyr has been shaping and influencing the betting industry, setting new trends and standards.
Innovation in sportsbetting comes from a deep understanding of both technology and the human element of sports.
Strategic Vision
Paruyr's vision is to revolutionize the sports entertainment industry by integrating technology. He sees the future of sports entertainment as a blend of traditional sports knowledge with innovative tech solutions, like decentralized protocols, to enhance user experience and fairness. He aims to create platforms that are not only user-friendly but also uphold the highest standards of ethical reporting, contributing to a more responsible and enjoyable sports culture.
