DraftKings User Reviews

DraftKings Sportsbook

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What Users Say About DraftKings Overall Experience

3814
Reviews
Updated Jun 21, 2024, 5:46 PM
37%
Positive
9%
Mixed
54%
Negative
overall
AI
User Reviews Analysis

DraftKings Overall Review

After analyzing the user reviews, the following average review of the DraftKings sports betting app can be summarized:

1. Bonuses & Promotions:

  • Positive Aspects: The app offers generous bonuses and daily promotions, with a rewards system that some users find appealing.
  • Negative Aspects: There are complaints about the lack of incentives for existing customers, technical issues with bonuses, and misleading promotions.

2. Cashiering:

  • Positive Aspects: The app is praised for its quick payouts and ease of depositing funds.
  • Negative Aspects: Users have reported issues with the app's reliability, lengthy verification process, ineffective customer service, and restrictive withdrawal policies.

3. Odds & Pricing:

  • Positive Aspects: Some users appreciate the pre-calculated odds and wide range of betting options.
  • Negative Aspects: There are complaints about perceived unfair games, slow loading times, poor customer service, and unattractive promotions.

4. Market Coverage:

  • Positive Aspects: Users appreciate the extensive range of betting options.
  • Negative Aspects: The app's slow speed, issues with location check and two-step authentication, lack of information for individual player bets, and unreliable teaser options are areas of concern.

5. Support:

  • Positive Aspects: Some users find the app's customer service helpful and reliable.
  • Negative Aspects: Many users have expressed dissatisfaction with slow response times, unresolved technical glitches, and difficulties with account verification.

Conclusion: While the DraftKings sports betting app has some positive aspects, there are significant areas that need improvement to enhance the overall user experience. These include improving the bonus system for existing customers, enhancing the app's reliability and speed, providing more information for individual player bets, and improving customer service response times.

Users Reviews
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The app is horrible. The app keeps closing out every time I try and place a bet. smh. I had to withdraw my money and go to another betting app.

The app keeps freezing and a big delay from when I press a selection on the app....an app keeps crashing

I love the games love to win some big money

Would give it 5 stars if biometrics sign in (using your thumbprint) was available. If other sports books can do it. why can't DK offer it? Manually typing in your credentials every time is a deterrent and one of the reasons why this isn't my favorite sports betting app.

Terrible user experience

Constant login issues over the last few months. doesn't seem like there's an effort to fix anything

Rediculous. the app worked. then didn't. I had to download the apk. file. Directions for that process were not correct. I had to completely uninstall all drafykings apps. and it finally worked. Now its ready for an update and that won't work properly. Its foolish!

Glitches - update: left and came back..app is unbelievably slow and hard to place parlays due to freezing and the unresponsiveness.

...
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About DraftKings User Reviews

Our exhaustive evaluation of DraftKings Sportsbook is anchored in the analysis of an impressive 3,814 user reviews. This substantial dataset provides a broad and deep perspective on customer experiences and sentiments.

 

  • Extensive Review Base: Analyzed a robust collection of 3,814 reviews.
  • Robust Analytical Techniques: Applied advanced sentiment analysis to process and understand the large volume of feedback.
  • Detailed Sentiment Categorization: Reviews were systematically segmented into positive, neutral, or negative categories to capture the diverse range of user experiences.
  • Comprehensive and Balanced Overview: The large number of reviews allowed for a more nuanced and representative understanding of user opinions.

This thorough and extensive review of user feedback for DraftKings Sportsbook offers a rich and detailed insight into the customer experience, highlighting the strengths and areas for improvement as perceived by a large and diverse user base.

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