FanDuel User Reviews

FanDuel Sportsbook

Most Popular Sportsbook in U.S.

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What Users Say About FanDuel Overall Experience

3873
Reviews
Updated Jun 21, 2024, 5:46 PM
42%
Positive
10%
Mixed
48%
Negative
overall
AI
User Reviews Analysis

FanDuel Overall Review

Bonuses & Promotions:

  • Positive Feedback (20%): Some users appreciate the bonuses and promotions, praising the instant payoffs and easy setup.
  • Negative Feedback (80%): Many users express dissatisfaction with the bonus system, citing issues with the ticket system for the reward machine and lack of promotions for sports other than football. Common complaints include technical issues like freezing or glitches during promo use, failure to honor promised bonuses, and perceived inferiority compared to other apps like DraftKings.

Functionality & User Experience:

  • Positive Aspects: Users commend the app for its user-friendly interface, wide range of betting options, and quick cash payouts.
  • Negative Aspects: Common issues include the app crashing, freezing, or constantly checking for location, and an intrusive and problematic location verification feature. Customer service is often described as unhelpful and unresponsive, with reports of unexplained account suspensions and difficulties in getting assistance.

Cashiering:

  • Positive Feedback (30%): Users appreciate quick payouts, easy deposit methods, and secure transactions.
  • Negative Feedback (40%): Significant issues reported include account suspension shortly after depositing money, allegations of stolen deposits, slow transfer of winnings, and the cash out option disappearing randomly.

Odds & Pricing:

  • Positive Aspects: Users appreciate the competitive odds offered by the app.
  • Negative Aspects: Some users feel that the odds are manipulated, with changes occurring without prior notice or providing misleading information. Complaints also include low payouts, lack of loyalty rewards, and bonuses.

Market Coverage:

  • Positive Feedback: Users appreciate the wide variety of sports and betting options available.
  • Negative Feedback: Performance issues such as freezing lines and lagging updates, particularly during NHL games, handling of injured players, and inconsistency in the reward system are reported. The app's unavailability in certain states, despite online sports betting being legal, is also a source of frustration.

Support:

  • Negative Feedback: The majority of users have had a negative experience with the app's support, with common complaints about account suspension, poor customer service, and issues with verification. Users report being unable to pass the authentication process due to irrelevant questions or system errors and not receiving promised bonuses.

Conclusion: While FanDuel has several positive aspects, including a user-friendly interface, quick payouts, and competitive odds, there are significant areas that need improvement. Addressing technical issues, enhancing customer service, providing more diverse and reliable promotions, ensuring transparency and fairness in odds, and expanding market coverage and availability could greatly improve the overall user experience and satisfaction.

Users Reviews
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nice platform. easy maneuverability. Plenty of wager options. FanDuel is one of the best books to get some ACTION !!

Easy to use app

great

There used to be a share my bet button. but it is gone now. Iphone users have it because friends are always sharing. What happened to it for the android users???? They also have a save my bet button. That would come in handy when you're trying to build a long parlay.

thank u

I never got any free bets because I opened the account and didn't put money in at that time

Saying sorry for the Many technical issues leading to voided or misplaced bets wont fix it.

GABAGE STEALS YOUR MONEY

...
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About FanDuel User Reviews

We looked at 3,873 user reviews for FanDuel Sportsbook. This gave us a lot of information about what customers think and feel about their service.

  • Lots of Reviews: We checked out 3,873 reviews from users.
  • How We Did It: Used easy-to-understand methods to figure out if reviews were good, so-so, or bad.
  • Sorting the Reviews: Put each review into one of three groups: good (positive), okay (neutral), or not so good (negative).
  • Fair Summary: We made sure to give an honest summary of what people said about FanDuel Sportsbook.

With this many reviews, we got a really clear picture of what it's like to use FanDuel Sportsbook, from the good points to what could be better.

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