Ceased Operations in the U.S.
Unibet, operated by the Kindred Group, announced its decision to exit the North American market in November 2023 and completed the withdrawal in the second quarter of 2024.
Struggling with Gambling Addiction? Support is Available.
If you or someone you know is battling gambling addiction, contact the National Council on Problem Gambling (NCPG) or Gamblers Anonymous. For immediate support call 1-800-GAMBLER.
Unibet Pros & Cons
What Users Say About Their Overall Experience
Overall Review of Sports Betting App Experience
The overall experience with the sports betting app has been mixed, with users providing feedback across several key themes: bonuses & promotions, functionality & user experience, cashiering, odds & pricing, market coverage, and support. Below is a summary of the insights gathered from user reviews:
Bonuses & Promotions
- Bonus Variety: Some users appreciate the variety of bonuses, including welcome offers and ongoing promotions.
- Wagering Requirements: A significant concern is the high wagering requirements, which make it difficult for players to withdraw winnings.
- Promotional Clarity: Users have reported that the terms and conditions of promotions are often unclear, leading to confusion.
- Customer Support: Feedback indicates that support regarding bonuses can be slow to respond.
Functionality & User Experience
- Navigation Difficulties: Users have expressed frustration with the app's layout, making it hard to find features.
- Performance Problems: Reports of slow loading times and crashes have been common, detracting from the betting experience.
- Limited Features: Some users feel the app lacks essential features found in other sportsbooks.
- Customer Support: Difficulty in reaching support for app-related issues has been noted.
Cashiering
- Deposit Options: Users appreciate the variety of deposit methods, though some have experienced delays.
- Withdrawal Process: Many players report frustrations with slow withdrawal processing times and complications accessing funds.
- Customer Support: Support for cashiering issues is often perceived as lacking.
- User Interface: While some find the cashiering interface user-friendly, others find it confusing.
- Security Measures: Users generally feel secure about their transactions.
Odds & Pricing
- Odds Competitiveness: Feedback is mixed; some users find the odds uncompetitive, while others note attractive odds for specific events.
- Pricing Structure: Users appreciate the transparency in pricing, with no hidden fees, and mention appealing promotions that enhance the betting experience.
Market Coverage
- Variety of Sports: Users note a decent selection of sports, including popular options like football and basketball.
- Event Coverage: Satisfaction with the range of events covered, especially for major leagues, has been expressed.
- Market Depth: Mixed feelings exist regarding the depth of markets available for each event.
- Live Betting: Positive feedback has been received for the live betting feature, with users appreciating real-time updates.
Support
- Response Time: Users report inconsistent response times, with some receiving quick replies while others face delays.
- Knowledge of Staff: Satisfaction varies; some users find staff knowledgeable, while others feel representatives lack necessary information.
- Availability: The availability of support channels is appreciated, though wait times can be longer during peak hours.
- Resolution of Issues: Mixed feedback on issue resolution, with some users reporting successful outcomes and others indicating unresolved problems.
In conclusion, while there are positive aspects to the sports betting app experience, significant areas for improvement have been identified across all themes. Users are encouraged to check back for updates as more feedback becomes available.
Key Statistics & Features
| Founded | 1997 |
| Headquarters | Malta |
| Welcome Offer | N/A |
| Min. Deposit | $10 |
| Betting App | iOS & Android |
| Desktop | Yes |
| Withdrawal Time | Instant, or up to a two weeks depending on method |
| Payment Methods | MasterCard, Visa, Paynearme, Paypal, Trustly, Pay+, Prepaid card |
| Support | 24/7 Live Chat, Email, Telephone, Social Media |
| Markets | 20+ MLB, NFL, NBA, NHL, etc. |
| Availability | Unibet has left the North American Market |
Unibet Bonuses
Bonuses User Reviews
Overall Experience with Bonuses & Promotions
The feedback from players regarding bonuses and promotions at this sportsbook has been quite mixed, with a notable number of users expressing dissatisfaction. However, due to the limited availability of user reviews, we were unable to conduct a comprehensive analysis of user sentiment. Here’s a summary of the key points raised:
- Bonus Variety: Some users appreciate the variety of bonuses offered, including welcome bonuses and ongoing promotions.
- Wagering Requirements: A common concern among players is the high wagering requirements associated with bonuses, making it difficult to withdraw winnings.
- Promotional Clarity: Several users have mentioned that the terms and conditions of promotions are not always clear, leading to confusion.
- Customer Support: Feedback indicates that customer support can be slow to respond to inquiries about bonuses and promotions.
Without sufficient data, we cannot accurately assess the overall user experience or provide a detailed review at this time. We recommend checking back later when more user feedback becomes available.
Where is Unibet Legal?
Kindred Group PLC, the company behind Unibet, has officially decided to shut down its operations in North America. After carefully assessing its performance in the region, the Stockholm-based company revealed on Wednesday that it is exiting both the U.S. and Canadian markets. Kindred plans to complete its full withdrawal by the end of Q2 2024, subject to necessary regulatory approvals.
Unibet used to be available in the following states:
Arizona | Indiana | New Jersey | Pennsylvania | Virginia | Ontario, Canada
It's essential for bettors to ensure they are within the borders of these states when accessing and placing bets on the Unibet platform.
User Experience
The Unibet Sportsbook website is characterized by its use of various shades of green combined with white in its design elements. The platform's layout is organized, presenting the available features and betting options in a clear structure. Users have the capability to navigate between different sections, indicating a layout intended to be user-centric. Various menu options are displayed in a way to aid in the discovery of specific sections or functions on the website. However, a notable absence is the sitemap at the footer, a feature which, if present, could potentially provide users with an overview of the site's content and further aid in navigation.
How to Sign Up at Unibet
- Visit the Unibet Website: Go to the Unibet website for your state.
- Registration: Click on the "Register" button. This will lead you to the registration form.
- Enter Personal Details: Fill out the form with your personal details, including your first and last name, email address, and date of birth.
- Additional Information: You'll need to provide additional information such as your gender, address, and mobile phone number.
- Create a Password: Choose a password for your Unibet login. Ensure that your password is secure and meets Unibet's requirements.
- Optional Steps: Decide whether you want to opt-in for bonus offers and promotional information. These are optional steps.
- Terms and Policies: Agree to the terms and conditions and confirm that you are 18 years or older.
- Account Verification: After completing the registration, you may need to verify your account. This includes verifying your payment method and providing proof of identity and address, such as a photo of your driving license or passport and a utility bill or bank statement.
- Deposit Funds: Once your account is verified, you can deposit funds into your account. Unibet supports various payment methods, including Visa, Mastercard, PayPal, and more.
- Start Betting: After depositing, you can start placing bets on your favorite sports.
Remember, the sign-up process is straightforward and should take only a few minutes. If you encounter any issues, Unibet provides a help center and customer support to assist you. Always play responsibly and ensure you understand the terms and conditions associated with any bonuses or promotions.
Unibet Betting Apps Overview
The Unibet Betting App, available for iOS and Android in the United States, offers a range of sports betting and casino game options. The app's interface features the brand's signature green and black color scheme and is designed to facilitate easy navigation. For Android devices, the app is not available on the Google Play Store and must be downloaded from the Unibet website, a process that requires changing device settings to allow installations from unknown sources. On iOS devices, the app can be downloaded directly from the Apple App Store.
In terms of functionality, the app mirrors many of the features available on Unibet's desktop website. Users have access to a variety of sports and betting options, including live betting. The app also includes a range of casino games. When it comes to user experience, there are reports of the app being user-friendly with fast loading speeds and no major technical glitches noted during the review period.
Regarding security, the app employs standard measures to protect user data, and customer service is accessible for users encountering issues or having inquiries. However, it is important to note that the availability and features of the app may vary based on the user's location and the specific regulations in different states within the U.S.
What Real Users Say About the Betting App Experience
Overall Review of Sportsbook App Functionality & User Experience
Due to the limited availability of user reviews for this particular sportsbook, we were unable to conduct a comprehensive analysis of user sentiment. However, based on the existing feedback, it appears that the user experience and functionality of the sportsbook app have received overwhelmingly negative feedback from players. Many users have reported significant issues that hinder their ability to navigate the app effectively and enjoy their betting experience.
Key Issues Identified
- Navigation Difficulties: Users have expressed frustration with the app's layout and navigation, making it challenging to find desired features.
- Performance Problems: Reports of slow loading times and crashes have been common, detracting from the overall betting experience.
- Limited Features: Some users feel that the app lacks essential features that are standard in other sportsbooks, impacting their betting options.
- Customer Support: Feedback indicates that users have had difficulty reaching customer support for assistance with their issues.
Without sufficient data, we cannot accurately assess the overall user experience or provide a detailed review at this time. We recommend checking back later when more user feedback becomes available to gain a clearer understanding of the app's performance.
Sports & Leagues at Unibet
Betting Markets
At Unibet, bettors have a variety of betting markets to choose from:
| Bet Type | Unibet Offers |
|---|---|
| Moneyline | ✔ |
| Point Spread | ✔ |
| Over/Under (Totals) | ✔ |
| Props (team/player/score) | ✔ |
| Futures | ✔ |
| Parlays | ✔ |
| Teasers | ✔ |
| Live In-Play Betting | ✔ |
| Asian Handicap | ✔ |
| Half-time/Full-time | ✔ |
| Outrights | ✔ |
| Accumulators | ✔ |
| Correct Score | ✔ |
| Odd/Even | ✔ |
| Head to Head | ✔ |
| Tie No Bet | ✔ |
| Each Way | ✔ |
| Grand Salami | ✔ |
| Next to Score | ✔ |
What Users Say About Unibet's Markets
Overall Experience with Market Coverage
The reviews regarding market coverage on the sportsbook have presented a mixed bag of experiences among users. Here’s a summary of the key aspects highlighted:
- Variety of Sports: Users have noted a decent selection of sports available for betting, including popular options like football, basketball, and soccer.
- Event Coverage: Some users expressed satisfaction with the range of events covered, particularly for major leagues and tournaments.
- Market Depth: There were mixed feelings about the depth of markets available for each event, with some users wishing for more betting options.
- Live Betting: The live betting feature received positive feedback, with users appreciating the real-time updates and betting opportunities.
- Limited User Reviews: Due to the limited availability of user reviews for this particular sportsbook, a comprehensive analysis of user sentiment remains challenging.
In conclusion, while there are positive aspects to the market coverage, the overall user experience is still unclear due to the lack of sufficient data. We recommend checking back later when more user feedback becomes available to gain a clearer picture of the sportsbook's offerings.
Unibet Odds
Each betting market has its specific valuation dynamics. Unibet, facilitated by Kambi, has similar odds to other platforms powered by the same provider. Different betting categories, such as straight bets, totals, or specialty wagers, have their characteristic valuation curves. Unibet, for the most part, aligns with market standards. Yet, there are instances where their odds diverge minimally, which could influence potential gains.
The best play is always to compare odds between sportsbooks to make an informed decision.
Here is how Unibet's odds stack up against the competition:
| Event/Match | Unibet Odds | DraftKings Odds | ESPN BET Odds | FanDuel Odds |
| Chiefs vs. Ravens Moneyline | -125 +108 | -120 +100 | -120 Even | -126 +108 |
| Blue Jackets vs. Blues Moneyline | -145 -170 | -142 -172 | -145 -170 | -142 -172 |
| Tyson Fury vs. Oleksandr Usyk | -138 +108 | -140 +110 | -130 Even | -138 +108 |
What Users Say About Unibet's Odds
Overall Experience with Odds & Pricing
The reviews regarding the odds and pricing of the sportsbook reveal a mixed experience among users, with several key aspects highlighted.
Odds Competitiveness
- Negative Feedback: Some users have expressed dissatisfaction with the competitiveness of the odds offered, suggesting that they may not always be the best in the market.
- Positive Feedback: Conversely, other users have noted that certain events feature attractive odds, making it worthwhile to place bets on those specific games.
Pricing Structure
- Transparency: Users appreciate the clarity in the pricing structure, with no hidden fees associated with placing bets.
- Promotions: Several users have mentioned that the sportsbook offers appealing promotions and bonuses that enhance the overall betting experience.
Conclusion
In summary, while there are mixed reviews regarding the odds competitiveness, the pricing structure is generally well-received. Users are encouraged to keep an eye on future updates as more feedback becomes available, which may provide a clearer picture of the overall user experience.
Payments & Withdrawals
Unibet offers users a variety of options to manage their financial transactions. This includes several methods for depositing funds into their Unibet account and withdrawing winnings. The platform aims to provide convenient, secure, and efficient transaction processes, catering to diverse preferences and needs. Users can expect standard protocols for security and verification in line with industry practices, ensuring safe and reliable handling of all financial transactions.
Name | Deposit | Withdraw | ||||
|---|---|---|---|---|---|---|
Time | Min | Fee | Time | Max | Fee | |
 Mastercard | 0-1 day | $1 | 2% | 2-7 days | $50000 | 2% |
 VISA | 0-1 day | $1 | 2% | 2-7 days | $50000 | 2% |
 Paynearme | 0-2 days | $10 | 0% | N/A | N/A | N/A |
 PayPal | 0-3 days | $10 | 1.9% | 2-7 days | $60000 | 1.9% |
 Trustly | 0-2 days | $10 | 1.5% | 2-5 days | $100000 | 1.5% |
 Debit Cards | 0-1 day | $1 | 0.76% | N/A | N/A | N/A |
 Discover | 0-1 day | $1 | 2.8% | N/A | N/A | N/A |
ACH/eCHECK | 0-1 day | $10 | 0% | N/A | N/A | N/A |
 VIP Preferred | 0-1 day | $5 | 0% | 1-5 days | $100000 | 2% |
What Users Say About Unibet's Banking Options
Overall Cashiering Experience with Unibet
The cashiering experience with Unibet has received a mix of feedback from users, combining insights from both a larger set of reviews and a smaller, more recent collection. The overall consensus leans towards a negative sentiment, but it's important to consider both perspectives for a more accurate assessment.
Key Aspects of the Cashiering Process
- Deposit Options: Users have noted a variety of deposit methods available, but some have experienced delays in processing times.
- Withdrawal Process: Many players have reported frustrations with the withdrawal process, citing slow processing times and complications in accessing their funds.
- Customer Support: Feedback indicates that customer support for cashiering issues can be lacking, with users often feeling that their concerns are not addressed promptly.
- User Interface: The cashiering interface has been described as user-friendly by some, but others have found it confusing, particularly when navigating between different payment options.
- Security Measures: On a positive note, users generally feel secure about their transactions, appreciating the security measures in place.
Conclusion
While the existing review highlighted the limited availability of user feedback, the new insights provide a clearer picture of the cashiering experience at Unibet. Overall, while there are some positive aspects, the negative feedback regarding withdrawal times and customer support suggests that improvements are needed. We recommend checking back later for updates as more user feedback becomes available.
Customer Support
Our team meticulously evaluated Unibet Sportsbook's customer support infrastructure, concentrating on its efficiency, response times, and overall expertise. Presented below is an unbiased analysis of our observations:
- Support Platform: Unibet Sportsbook offers an interactive live chat support system. The chat is initiated with a bot, but you can choose to speak with an agent directly, though it's restricted to their operating hours.
- Speed and Effectiveness: To get a comprehensive insight, our team approached Unibet's customer support at diverse hours. The findings of our 'day in the life' test are as follows:
- Live Chat: Unibet's Live Chat provides direct assistance through a human agent during operational hours. Here's a summary of our interactions:
| Time of Day | Average Wait Time for Response |
|---|---|
| 8:00 am ET | 5 minutes |
| 11:00 am ET | 7 minutes |
| 5:00 pm ET | 10 minutes |
| 9:00 pm ET | 12 minutes |
Contact Unibet Customer Support
Customer Support User Reviews
Overall Experience with Support
The feedback regarding the support experience with the sportsbook has been quite varied, reflecting a mix of satisfaction and frustration among users. Here’s a summary of the key aspects highlighted in the reviews:
- Response Time: Many users have noted that the response time from support can be inconsistent, with some experiencing quick replies while others faced delays.
- Knowledge of Staff: A portion of users expressed satisfaction with the knowledge and professionalism of the support staff, while others felt that some representatives lacked the necessary information to resolve their issues effectively.
- Availability: The availability of support channels (live chat, email, phone) has been appreciated by users, although some have mentioned that wait times can be longer during peak hours.
- Resolution of Issues: While some users reported successful resolutions to their problems, others indicated that their issues remained unresolved after multiple interactions.
Due to the limited availability of user reviews for this particular sportsbook, we were unable to conduct a comprehensive analysis of user sentiment. Without sufficient data, we cannot accurately assess the overall user experience or provide a detailed review at this time. We recommend checking back later when more user feedback becomes available.
In conclusion, while there are positive aspects to the support experience, the mixed feedback suggests that improvements could be made to enhance user satisfaction.
Unibet Online Casino
The Unibet online casino offers a variety of casino games. Their library includes a wide range of slots, table games, and live dealer options. The platform's game providers are known for their diverse portfolio of games, encompassing popular and niche titles. Unibet's online casino also provides users with various deposit and withdrawal methods, tailored to suit different preferences. The platform was regulated and licensed in the US and Canada, ensuring compliance with local gambling laws and regulations. Additionally, Unibet offers customer support and promotes responsible gambling practices. The user interface of the casino is designed for easy navigation, allowing players to access games and features efficiently.
Additional Features
| Feature | Description |
|---|---|
| Live Betting | Unibet offers in-game betting, allowing bets to be placed after a match has started, with wagers adjustable based on ongoing game action. |
| Streaming Availability | Live streaming is available for selected sports events, accessible to users who have placed a bet within the last 24 hours. |
| Same-Game Parlays | Unibet enables same-game parlays for certain leagues, such as the NFL, NCAAF, NHL, and soccer, offering betting combinations for specific events. |
| Early Cash Out | The platform allows users to settle a bet before its conclusion, offering a way to secure a part of potential returns or reclaim a stake based on the current game scenario. |
| Highlighted Upcoming Events | Unibet features a 'Popular games and events' tab, listing upcoming sports events and matches, and highlighting available betting opportunities. |
Responsible Gambling
Unibet Sportsbook has a "Responsible Gaming" menu located at the top right of their site. All Unibet customer support agents are trained to offer advice on professional help and support related to gambling.
| Responsible Gambling Feature | Description |
|---|---|
| Closing Your Account | Players can close their accounts by contacting the Player Support team at 1-855-655-6310, available from 9 am-11 pm ET, Monday-Sunday. |
| Risks Associated with Gambling | Unibet lists potential risks of gambling such as overspending, neglecting relationships, and increased stress. |
| Self-Assessment Test | Helps players evaluate their gambling habits. |
| Reality Check Alerts | Sends notifications about playtime to keep track of gambling activities. |
| Deposit Limit | Allows setting a maximum deposit amount to control spending. |
| Time Limit | Enables setting a limit on the duration of play. |
| Spend Limit | Allows setting a limit on the amount spent on games. |
| Self-Exclusion | Lets players block access to their account for a set period. |
| Support & Guidance | Access to trained customer support agents and recommendations to visit external support sites like 1-800-Gambler, National Council on Problem Gambling, and Gambling Therapy. |
These tools and resources are part of Unibet's commitment to promoting responsible gambling practices among its players.
Licensing & Security
| Security Feature | Description |
|---|---|
| State Licensing | Unibet Sportsbook is licensed in multiple states in the U.S., ensuring compliance with the legal standards of each state. |
| Data Encryption | Uses 128-bit SSL technology for encrypting data transferred between users and the platform. |
| Credit Card Information Handling | Credit card details are stored in an encrypted format, in alignment with the Payment Card Industry Data Security Standard. |
| Security Audits | Regular evaluations by third-party entities are conducted to assess Unibet’s security infrastructure, including the use of an Intrusion Detection System to monitor network activities. |
| Fraud Detection Mechanisms | Implements systems to detect fraudulent activities, with suspicious account activities leading to suspension and investigation. |
Education
Unibet Sportsbook has dedicated a segment of its platform to deliver educational resources tailored for its audience. Within this "Content Hub", a wide range of topics related to sports betting are presented. Those new to the world of betting can benefit from foundational knowledge, such as the mechanics of account setup.
The hub also dives into specifics like how to place bets, interpreting different odds systems, and the intricacies of real-time betting. With an aim to equip users comprehensively, Unibet offers explanations on various bet types, including but not limited to Straight Bets, Parlays, Money Line, Spread, and Over/Under. This ensures that both newcomers and seasoned bettors have resources at their disposal to enhance their betting experience.
About Unibet
Originating in Sweden over two decades ago, Unibet Sportsbook was conceptualized by Anders Strom. Instead of following traditional paths, Strom's approach was rooted in the provision of detailed sports analysis, aiming to aid bettors in their decision-making processes. As the digital age flourished, Unibet kept pace: an online website debuted in 1999, a live betting service emerged in 2003, and a dedicated mobile site was introduced in 2004.
Unibet is not a standalone entity; it falls under the umbrella of the Kindred Group, a notable online gambling operator housing various brands. The group's administrative operations are based out of Malta. As of 2004, Unibet had marked its presence in over 100 countries and earned a spot on the Swedish Stock Exchange. In the subsequent sections, we will dive deeper into Unibet Sportsbook's platform availability on various devices, its ties with the Kindred Group, and its general stance in the broader sports betting industry.
FAQs
General Information
When was Unibet Sportsbook founded?
Unibet Sportsbook was founded in 1997 by Anders Strom in Sweden.
Is Unibet part of a larger organization?
Yes, Unibet operates under the Kindred Group, which houses various online gambling brands.
Where are Unibet's company headquarters located?
The company headquarters for Unibet are located in Malta.
User Account and Promotions
What's the welcome offer for new users?
New users can avail the "Sports New Player Offer - Bet $25 Get up to $100 in Bonus Bets" promotion.
Is there a mobile app for Unibet Sportsbook?
Yes, Unibet Sportsbook has a mobile app available for both iOS and Android devices.
In which states is Unibet Sportsbook available?
Unibet currently operates in Arizona, Indiana, New Jersey, Pennsylvania, and Virginia.
Betting and Sports
What sports can I bet on at Unibet Sportsbook?
You can bet on over 20 different sports, including Aussie Rules, Baseball, Basketball, eSports, Football, Tennis, and more.
How do I ensure my device is within an authorized state when using Unibet?
Ensure that Location Services/GPS/WiFi are activated on your device.
Financial Transactions
How can I deposit funds into my Unibet account?
Unibet accepts deposits through PayPal, pre-paid card, and other methods.
How can I contact Unibet's customer support?
You can reach out to Unibet Sportsbook's customer support via live chat, telephone, or through their social media channels.
Responsible Gaming
Does Unibet offer any responsible gambling features?
Yes, Unibet has a "Responsible Gaming" section with various tools and options.
Additional Features and Security
Are there additional features available at Unibet Sportsbook?
Unibet offers features like live betting, streaming, same-game parlays, early cash out, and an integrated online casino.
How does Unibet ensure the safety and security of its users?
Unibet operates under strict licensing and regulatory standards in the U.S.
Is there an educational section for bettors on the platform?
Yes, Unibet provides a "Content Hub" with educational resources on various betting-related topics.
Other Sportsbooks
- Availability across most of US legal states
- Competitive odds & diverse markets
- Attentive customer service
- Extensive list of Same Game Parlay's
- App speeds vary for some users
- Geo locate sometimes unreliable
- Extensive betting markets
- Live betting
- Efficient & secure payments
- Strong security measures
- Mobile app connectivity issues
- Maximum bets on odds boosts are low.
- Promotional restrictions
- Available in many U.S. States and Canada
- Numerous betting markets
- Major partnerships with teams/leagues
- Promotions are timely and change rapidly
- Connectivity issues on betting app
Sports Betting in Different States
Meet our Experts
Paruyr Shahbazyan started his business career as an entrepreneur in 2000. Over 13 years, he learned business and leadership, which laid the foundation for his career.
In 2013, Paruyr entered the sports and betting industry as the founder and president of Bookmaker Rating, an online media platform he led until 2020. The platform focuses on in-depth analysis and insights in sports betting and has gained a reputation for quality content.
In 2022, Paruyr co-founded Azuro, a decentralized betting protocol. This shows his commitment to technology in the sports betting space. Through all these experiences, Paruyr has been shaping and influencing the betting industry, setting new trends and standards.
Innovation in sportsbetting comes from a deep understanding of both technology and the human element of sports.
Strategic Vision
Paruyr's vision is to revolutionize the sports entertainment industry by integrating technology. He sees the future of sports entertainment as a blend of traditional sports knowledge with innovative tech solutions, like decentralized protocols, to enhance user experience and fairness. He aims to create platforms that are not only user-friendly but also uphold the highest standards of ethical reporting, contributing to a more responsible and enjoyable sports culture.
