FanDuel iOS Betting App Review

FanDuel iOS AppFanDuel iOS App

Most Popular Sportsbook in U.S.

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UCL
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LNB Pro A
AZ
CO
CT
IL
IN
IA
CAD
USD
Trustly
VISA
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user reviews
Min. First Deposit
Max. Withdrawal
Withdrawal Speed
Vig
Author
Sol Fayerman-Hansen
Sol Fayerman-Hansen
Editor-in-Chief
Fact checked by:
Paruyr Shahbazyan
Founder
Last Updated: Feb 21, 2024, 7:38 AM

Key Features & Statistics

FoundedFantasy Sports - 2008
HeadquartersNew York, U.S.
Welcome OfferBet $5 and get a potential return of $150 in bonus bets
Min. Deposit$10
DesktopYes
Withdrawal Time1-5 days and might take longer depending on your withdrawal method
Payment MethodsCredit Card, Apple Pay, Debit Card, e-Wallets, Bank Transfers, In-Person
Support24/7 Live Chat, Email, Social Media
Betting Markets20+ MLB, NFL, NBA, NHL, etc.
AvailabilityAZ, CO, CT, IL, IN, IA, KS, KY, LA, MD, MA, MI, NJ, NY, OH, PA, TN, VA, WV, WY. Ontario, Canada

What Users Say About Their Overall App Experience

3873
Reviews
Updated Jun 21, 2024, 5:46 PM
42%
Positive
10%
Mixed
48%
Negative
AI
User Reviews Analysis

FanDuel Overall Review

Bonuses & Promotions:

  • Positive Feedback (20%): Some users appreciate the bonuses and promotions, praising the instant payoffs and easy setup.
  • Negative Feedback (80%): Many users express dissatisfaction with the bonus system, citing issues with the ticket system for the reward machine and lack of promotions for sports other than football. Common complaints include technical issues like freezing or glitches during promo use, failure to honor promised bonuses, and perceived inferiority compared to other apps like DraftKings.

Functionality & User Experience:

  • Positive Aspects: Users commend the app for its user-friendly interface, wide range of betting options, and quick cash payouts.
  • Negative Aspects: Common issues include the app crashing, freezing, or constantly checking for location, and an intrusive and problematic location verification feature. Customer service is often described as unhelpful and unresponsive, with reports of unexplained account suspensions and difficulties in getting assistance.

Cashiering:

  • Positive Feedback (30%): Users appreciate quick payouts, easy deposit methods, and secure transactions.
  • Negative Feedback (40%): Significant issues reported include account suspension shortly after depositing money, allegations of stolen deposits, slow transfer of winnings, and the cash out option disappearing randomly.

Odds & Pricing:

  • Positive Aspects: Users appreciate the competitive odds offered by the app.
  • Negative Aspects: Some users feel that the odds are manipulated, with changes occurring without prior notice or providing misleading information. Complaints also include low payouts, lack of loyalty rewards, and bonuses.

Market Coverage:

  • Positive Feedback: Users appreciate the wide variety of sports and betting options available.
  • Negative Feedback: Performance issues such as freezing lines and lagging updates, particularly during NHL games, handling of injured players, and inconsistency in the reward system are reported. The app's unavailability in certain states, despite online sports betting being legal, is also a source of frustration.

Support:

  • Negative Feedback: The majority of users have had a negative experience with the app's support, with common complaints about account suspension, poor customer service, and issues with verification. Users report being unable to pass the authentication process due to irrelevant questions or system errors and not receiving promised bonuses.

Conclusion: While FanDuel has several positive aspects, including a user-friendly interface, quick payouts, and competitive odds, there are significant areas that need improvement. Addressing technical issues, enhancing customer service, providing more diverse and reliable promotions, ensuring transparency and fairness in odds, and expanding market coverage and availability could greatly improve the overall user experience and satisfaction.

Recent reviews
FanDuel Sportsbook

nice platform. easy maneuverability. Plenty of wager options. FanDuel is one of the best books to get some ACTION !!

Anthony Williams
12/17/2023
FanDuel Sportsbook

Easy to use app

Jeff Harper
12/17/2023
FanDuel Sportsbook

great

Toshika James
12/17/2023

FanDuel Bonuses & Promotions

FanDuel offers various bonuses, including the 'No Sweat First Bet' and a referral bonus. The 'No Sweat First Bet' offers a specific amount in bonus bets if the first bet loses. The referral bonus rewards users for inviting friends, subject to conditions like a minimum bet amount by the referred individual. Bonuses often require an initial deposit and wager. Terms and conditions, including eligibility and usage, are clearly outlined, ensuring transparency. The availability and specifics of these bonuses can vary by state due to regulatory differences.

FanDuel Bonuses

Welcome Bonus

FanDuel Bet $5 Get $150

FanDuel Bet $5 Get $150
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expire
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Welcome Bonus

FanDuel Bet $5 Get $200

FanDuel Bet $5 Get $200
Easy
to obtain
04/07/2024
expire
21, Terms and Conditions Apply
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Bonus Review

FanDuel Bonuses User Reviews

3873
Reviews
Updated Jun 21, 2024, 5:46 PM
26%
Positive
4%
Mixed
70%
Negative
AI
User Reviews Analysis

FanDuel Bonuses and Promotions Review

After analyzing the reviews, it's clear that the FanDuel sports betting app's bonuses and promotions have received mixed feedback from users.

Positive Aspects:

  • User Satisfaction (20%): Approximately 20% of users praised the app for its bonuses and promotions.
    • Instant Payoffs: Users appreciate the instant payoffs after games end.
    • Ease of Use: The app is easy to set up and use.
    • User-Friendly Interface: The app's user-friendly interface is well-received.
    • Variety of Betting Options: Users commend the variety of betting options available.

Negative Aspects:

  • Dissatisfaction with Bonus System (80%): The majority of users have expressed dissatisfaction with the bonus system.
    • Ticket System for Reward Machine: Users feel the ticket system does not provide enough value.
    • Lack of Promotions for Other Sports: Users feel that the app does not offer enough promotions for sports other than football.
    • Technical Issues: Users report that the app often freezes or glitches when trying to use a promo, causing them to miss out on the bonus.
    • Unfulfilled Bonuses: Several users have reported that the app fails to honor promised bonuses, with some new users not receiving the advertised welcome bonuses.
    • Manipulative Promotional Campaigns: There are complaints about promotional campaigns being perceived as manipulative or misleading.
  • Comparison to Competitors: Users feel that FanDuel falls short in terms of its bonus and promotion system compared to other apps like DraftKings. They suggest offering more free bets, tokens, and "no sweat" bets like DraftKings.

Conclusion: While FanDuel does offer bonuses and promotions, the majority of users seem to have had negative experiences due to perceived false advertising, technical issues, and poor customer service. To improve user satisfaction, the app should address these issues and consider offering more diverse and reliable promotions.

Recent reviews
FanDuel Sportsbook

I never got any free bets because I opened the account and didn't put money in at that time

Joe Marenkovic
12/17/2023
FanDuel Sportsbook

Constantly crashing if you win anything over 5$ hardly ever get any bonuses besides when you first start. then it flat Lines draft kings. though. has been decent

Kelsey Vukusich
12/17/2023
FanDuel Sportsbook

Of all the betting sites so far FanDuel is the easiest to navigate and understand for me at least. and fast and simple to get your bonuses and money.

Justin juicecan
12/16/2023

Who can Bet with the FanDuel iOS App?

Where is FanDuel Legal?

FanDuel's reach has extensively grown throughout the U.S., presenting lawful sports betting choices in 24 states. This expansion caters to individuals interested in both online and in-person betting avenues. The FanDuel mobile app is accessible for online betting in the following states:

Arizona | Colorado | Connecticut | Illinois | Indiana | Iowa | Kansas | Kentucky | Louisiana | Maryland | Massachusetts | Michigan | New Jersey | New York | Ohio | Pennsylvania | Tennessee | Virginia | West Virginia | Wyoming | Ontario

User Experience

FanDuel iOS Betting App Review
FanDuel iOS Betting App Review
FanDuel iOS Betting App Review
#1 ##gallery#2 ##gallery#3

The FanDuel mobile app for iOS mirrors its web platform to provide a unified experience across different devices. This approach aids users transitioning from the web to mobile, offering familiar navigation and layout. The app prioritizes a clear, organized interface where betting options are logically presented, streamlining the user journey for both new and experienced bettors.

Key features of the interface include intuitive menus, well-structured betting categories, and an uncomplicated bet placement process. The design is straightforward with a clutter-free visual approach, aiding in minimizing user confusion and enhancing usability.

Designed with mobile-specific considerations, the app is tailored for iOS functionality. It effectively addresses iOS-specific requirements such as varying screen sizes and touch-based navigation. This results in a responsive and efficient application, adaptable to a range of iOS devices, ensuring a consistent and smooth betting experience.

FanDuel Apps

FanDuel iOS App
1-5
days
Withdrawal Speed
Bet365 Android AppiOS
Most Popular Sportsbook in U.S.
FanDuel Android App
1-5
days
Withdrawal Speed
Bet365 Android AppAndroid
Most Popular Sportsbook in U.S.

What Users Say About the App Functionality

3873
Reviews
Updated Jun 21, 2024, 5:46 PM
34%
Positive
3%
Mixed
63%
Negative
AI
User Reviews Analysis

FanDuel Functionality and User Experience Review

The FanDuel sports betting app has received a variety of reviews, with users expressing both positive and negative experiences.

Positive Aspects:

  • User-Friendly Interface: Users have lauded the app for its user-friendly interface and easy navigation.
  • Wide Range of Betting Options: The variety of betting options available is appreciated by users.
  • Quick Cash Payouts: The quick cash payouts have enhanced the overall betting experience.
  • Overall Satisfaction: Some users have even labeled it as one of the best sports betting apps they've used.

Negative Aspects:

  • App Crashes and Freezing: A significant number of users have reported issues with the app crashing, freezing, or constantly checking for location, which disrupts the betting experience and causes frustration.
  • Location Verification Issues: The app's location verification feature has been problematic, with reports of the app frequently losing the user's location or taking too long to verify it, preventing bets from being placed.
  • Intrusive Verification: Users have found the location verification feature intrusive.
  • Unhelpful Customer Service: Customer service has been described as unhelpful and unresponsive. Users reported unexplained account suspensions and difficulties in getting assistance from the customer service team.
  • Concerns About Fairness: A few users have raised concerns about the fairness of the games, suggesting that the app may be rigged or that they are not winning as frequently as expected.

Conclusion: While the FanDuel sports betting app has several strong points, including a user-friendly interface, a wide range of betting options, and quick cash payouts, there are significant areas that need improvement. The developers need to address the technical issues, improve customer service, and ensure fairness to enhance the overall user experience.

Recent reviews
FanDuel Sportsbook

nice platform. easy maneuverability. Plenty of wager options. FanDuel is one of the best books to get some ACTION !!

Anthony Williams
12/17/2023
FanDuel Sportsbook

Easy to use app

Jeff Harper
12/17/2023
FanDuel Sportsbook

There used to be a share my bet button. but it is gone now. Iphone users have it because friends are always sharing. What happened to it for the android users???? They also have a save my bet button. That would come in handy when you're trying to build a long parlay.

Gustavo
12/17/2023

FanDuel iOS App Sign-up Process

Signing up for the FanDuel Betting App on iOS is a straightforward process, designed to be user-friendly and secure. It ensures that all necessary legal and safety measures are met, providing the start to your betting experience. Here's a step-by-step guide to getting started:

  1. Find the App on the App Store: Search for FanDuel Sportsbook & Casino and download the app.
  2. Approve Location Services: Consent to location services and choose whether to allow tracking across other apps.
  3. Access the Sportsbook Lobby: On opening the app, press the green 'Sign Up' button in the top right corner.
  4. Enter Email, Username, and Password: Provide a valid email address, choose a username, and set a strong password.
  5. Input Name: Enter your first and last name.
  6. Date of Birth and Phone Number: Provide your date of birth and a valid phone number.
  7. Address Details: Fill in your current residential address.
  8. Social Security Number: Enter the last four digits of your Social Security Number for identity verification.
  9. Accept Terms and Enable 2FA: Agree to the terms of service and enable Two-Factor Authentication for added security.
  10. FanDuel Responsible Gambling Reminder: Receive a welcome greeting along with a reminder about responsible gambling.
  11. Phone Number Verification: Verify your phone number through an SMS code.
  12. Bonus Information and Deposit Method: The next screen provides information on available bonuses and options to choose your preferred deposit method.

This registration process ensures that you meet all necessary legal requirements while providing a secure and responsible betting environment.

Betting Markets

FanDuel provides a spectrum of betting options and sports coverage. The platform offers markets for numerous sports, including popular ones like football, basketball, baseball, soccer, tennis, golf, boxing, and motorsports. Additionally, it caters to fans of less mainstream sports such as cycling, rugby, and table tennis, among others.

In terms of betting options, FanDuel allows for a variety of bet types. These include standard options like moneylines, point spreads, and over/unders, as well as more intricate bets like parlays, teasers, and futures. The platform also features live betting, enabling users to place bets on events as they happen, adding a dynamic aspect to the betting experience.

FanDuel's sports coverage extends to both major and minor national leagues, games, and tournaments across the different sports it supports. This broad coverage ensures that bettors have access to a wide range of events to bet on, catering to diverse interests and preferences.

The availability of specific betting markets and options can vary based on the state, as sports betting regulations differ across the United States. FanDuel adheres to these legal requirements, adjusting its offerings accordingly to ensure compliance with state laws and regulations. This commitment to legal compliance underscores the platform's dedication to providing a secure and regulated betting environment.

Sports & Leagues at FanDuel

Football
NFL
National Football League
Available
Basketball
NBA
NBA
Available
Baseball
MLB
Major League Baseball
Available
Hockey
NHL
National Hockey League
Available
Soccer
UEFA
UEFA
Available
Soccer
UCL
UEFA Champions League
Available
Soccer
UEL
Europa League
Available
Football
CFL
CFL
Available
Football
NCAAF
NCAAF Football
Available
Cycling
cycling
Cycling
Available
Basketball
NCAAB
NCAA Basketball
Available

What Users Say About FanDuel's Markets

3873
Reviews
Updated Jun 21, 2024, 5:46 PM
45%
Positive
11%
Mixed
44%
Negative
AI
User Reviews Analysis

FanDuel Market Coverage Review

The average review of FanDuel's sports betting app's market coverage is generally positive, with users appreciating the wide variety of sports and betting options available.

Positive Aspects:

  • Wide Variety of Sports and Betting Options: Users appreciate the extensive selection of sports and betting options.
  • User-Friendly Interface: The app's interface is praised for being easy to navigate.
  • Live Updates for Parlays: The live updates feature for parlays enhances the betting experience.
  • Convenience: Users enjoy the convenience of betting from home.

Negative Aspects:

  • Performance Issues: Some users report performance issues, such as freezing lines and lagging updates, particularly during NHL games.
  • Handling of Injured Players: There are concerns about how the app handles injured players and the inconsistency in the reward system.
  • Specific Betting Options: Some users have difficulty finding specific betting options and call for more promotions for sports other than football.
  • Customer Service: Users have reported a lack of response to their queries from customer service.
  • Availability in Certain States: The app's unavailability in certain states, despite online sports betting being legal, has been a source of frustration.

Suggested Improvements:

  • Filter for Settled Bets: Users would like to see a filter for settled bets.
  • Coverage of Women's College Basketball: More coverage of women's college basketball games is requested.
  • Better System for Handling Injured Players: Users want a better system for handling situations when players are injured during games.

Conclusion: Despite some issues, the majority of users find the FanDuel app enjoyable and recommend it for sports betting. The app is praised for its wide variety of sports and betting options, user-friendly interface, and live updates for parlays. However, addressing performance issues, improving customer service, and expanding coverage and promotions for a broader range of sports would further enhance user satisfaction.

Recent reviews
FanDuel Sportsbook

nice platform. easy maneuverability. Plenty of wager options. FanDuel is one of the best books to get some ACTION !!

Anthony Williams
12/17/2023
FanDuel Sportsbook

I don't like how on sgp you can't put rushing & passing yards. rushing& receiving yards. or tackles and assist. every other site you can combine those on your parlays. this is just 1 of like 3 that I use daily

Casey Sebastian
12/16/2023
FanDuel Sportsbook

what a great app ton's of betting options.

Derrick Foster
12/16/2023

FanDuel Odds Overview

FanDuel Sportsbook, a prominent player in the online betting market, offers a diverse range of odds across various sports, catering to a wide audience. They provide odds in American format, which is predominantly used for US-centric sports like NFL and NBA. This format represents the amount one would win for every $100 wagered, if the odds are positive, or the amount needed to win $100, if the odds are negative.

In addition to the standard American odds, FanDuel incorporates other betting formats to suit different preferences, though the specific details of these formats were not highlighted in the sources. The platform is known for updating its odds in real-time, particularly for in-play or live betting. This feature allows bettors to engage with the games as they happen, offering a dynamic betting experience.

FanDuel's odds are competitive when compared with other major sportsbooks. They frequently offer enhanced odds for specific events, which are more favorable than standard odds, providing value to bettors. This practice is part of their promotional strategy to attract and retain users.

What Users Say About FanDuel's Odds

3873
Reviews
Updated Jun 21, 2024, 5:46 PM
19%
Positive
5%
Mixed
76%
Negative
AI
User Reviews Analysis

FanDuel Odds and Pricing Review

After a thorough analysis of the reviews, it's evident that users have a mixed experience with the odds and pricing on the FanDuel sports betting app.

Positive Aspects:

  • Competitive Odds: A considerable number of users appreciate the competitive odds offered by the app, often better than other platforms.
  • Fair Spreads: Users commend the fair spreads and the frequency of their wins, attributing this to the app's favorable odds.
  • Substantial Wins: Some users have reported winning substantial amounts, which has enhanced their betting experience.

Negative Aspects:

  • Manipulated Odds: A significant portion of users feel that the odds are manipulated. Some allege that the app changes odds without prior notice or provides misleading information to entice users into betting.
  • Lack of Clarity: The app's layout and lack of clarity, particularly for novice users, have been criticized.
  • Suggested Bets: Users report that the app often suggests parlays and bets with high chances of losing, leading to frustration and financial loss.
  • Technical Issues: A handful of users have raised concerns about the app's functionality, citing glitches, crashes, and location verification issues that negatively impact their betting experience and odds of winning.
  • Low Payouts: Some users are discontented with the low payouts, feeling that the app takes an excessive portion of their winnings.
  • Lack of Loyalty Rewards: There is dissatisfaction with the lack of loyalty rewards and bonuses.
  • Inconsistent Pricing: Some users have pointed out inconsistencies in the app's pricing.

Conclusion: While a portion of users are satisfied with FanDuel's odds and pricing, a significant number feel that enhancements could be made to ensure a more equitable, transparent, and rewarding betting experience. Addressing concerns about manipulated odds, improving clarity and functionality, and offering better loyalty rewards and bonuses could improve overall user satisfaction.

Recent reviews
FanDuel Sportsbook

Do waste your money they pull players out in key moments for the parlays it's all rigged against you

Adam Boldt
12/17/2023
FanDuel Sportsbook

Too difficult to use. Too many random bets. Why would I want to bet on specific recievers or specific events happening ? That puts the odds against me. A simple who wins bet is the rare unicorn in this app.

Douglas Clark
12/16/2023
FanDuel Sportsbook

DONT Play Casino on fanduel it constantly crashes on wins and they refuse to do anything about it. Screen record your play time or don't play!!!!!! Thanks for the Generic we Care response. Don't be sorry just fix it so we don't lose money on already low odds!!!

The Reviewer
12/15/2023

Banking at FanDuel

The FanDuel app for iOS offers multiple methods for depositing funds, ensuring user convenience. Available options include PayPal, online bank transfers, credit/debit cards, FanDuel Prepaid Cards, and PayNearMe. These methods are designed to be efficient and user-friendly, with no deposit fees and a minimum deposit requirement, providing a streamlined process for adding funds to user accounts.

For withdrawals, FanDuel provides several methods such as PayPal, check, ACH/E-Check, and FanDuel Prepaid Cards. Each option is tailored to meet different user preferences, offering a balance of convenience and security. The processing times for these methods are in line with industry standards, ensuring timely access to funds while adhering to necessary security protocols.

Name
Deposit
Withdraw
Time
Min
Fee
Time
Max
Fee
VISA
VISA
0-1 day
1
2
2-7 days
$50000
2%
Mastercard
Mastercard
0-1 day
1
2
2-7 days
$50000
2%
Discover
Discover
0-1 day
1
2.8
N/A
N/A
N/A
Debit Cards
Debit Cards
0-1 day
1
0.76
N/A
N/A
N/A
ApplePay
ApplePay
0-1 day
10
0
1-3 days
$10000
1.5%
Google Pay
Google Pay
0-1 day
10
0
N/A
N/A
N/A
Venmo
Venmo
0-1 day
10
1.75
2-5 days
$20000
1.75%
PayPal
PayPal
0-3 days
10
1.9
2-7 days
$60000
1.9%
FanDuel Prepaid Card
FanDuel Prepaid Card
0-1 day
5
0
1-3 days
N/A
N/A
Cash at Retail Stores
Cash at Retail Stores
Instant
10
0.5
0-2 days
$1000
0.5%
Cash at Cage
Cash at Cage
Instant
0
0
0-2 days
$100000
N/A
ACH/eCHECK
ACH/eCHECK
0-1 day
10
0
N/A
N/A
N/A
American Express
American Express
Instant
1
2
1-5 days
$50000
2%
Bank Wire Transfer
Bank Wire Transfer
0-1 day
10
0
1-7 days
$50000
N/A
Diners
Diners
0-1 day
1
2
2-7 days
$50000
2%
VIP Preferred
VIP Preferred
0-1 day
5
0
1-5 days
$100000
2%
Play+
Play+
0-1 day
5
0
2-7 days
$25000
1.9%

What Do Users Say About FanDuel's Banking Options

3873
Reviews
Updated Jun 21, 2024, 5:46 PM
21%
Positive
3%
Mixed
76%
Negative
AI
User Reviews Analysis

FanDuel Banking Review

After analyzing the reviews, it's clear that users have a mixed experience with the cashiering aspect of the FanDuel sports betting app.

Positive Aspects:

  • Quick Payouts (30%): Approximately 30% of users praised the app for its quick payouts and instant cash transactions.
  • Easy Deposit Methods: Users appreciated the easy deposit methods and the security of transactions.
  • Variety of Betting Options: The app offers a variety of betting options, which users found appealing.
  • Incentives: Users also appreciated the incentives offered by the app.

Negative Aspects:

  • Account Suspension (40%): A significant number of users reported issues with account suspension shortly after depositing money. Some users even alleged that the app had stolen their deposits. These users criticized customer support for being unhelpful in resolving these issues.
  • Slow Transfer of Winnings (20%): Users reported that it took several days to receive their winnings, causing frustration and dissatisfaction.
  • Cash Out Option (10%): Some users reported that the cash out option disappeared randomly, causing confusion and inconvenience.
  • Deposit Issues: Some users had problems with the app not accepting deposits from certain types of cards, which limited their betting options.

Conclusion: While FanDuel has some positive aspects such as quick payouts, easy deposit methods, and a variety of betting options, there are significant issues with account suspension, slow transfer of winnings, and problems with the cash out option. Addressing these issues could improve the overall user experience and increase user satisfaction.

Recent reviews
FanDuel Sportsbook

GABAGE STEALS YOUR MONEY

Nick Eck
12/17/2023
FanDuel Sportsbook

Of all the betting sites so far FanDuel is the easiest to navigate and understand for me at least. and fast and simple to get your bonuses and money.

Justin juicecan
12/16/2023
FanDuel Sportsbook

STAY AWAY!!!! Took my credit card. Processed it. Then locked me out of account. Filled all forms out. Sent all requested info...more than a week has went by no reponse OR refund OR HELP WITH ACCOUNT. ZERON CUSTOMER SERVICE REPS!!! Says no agent available FOR DAYYYS

Jessica McAuliffe
12/16/2023

FanDuel Customer Support

FanDuel offers comprehensive customer support through various channels, designed to cater to different user preferences and needs. 

The FanDuel Live Cjhat function is integrated directly within the FanDuel Sportsbook app, live chat is accessible 24/7. This service provides prompt responses. In our personal experience the average time to speak to an agent is around 5 minutes in peak hours.

Users can reach out to the support team via an email contact form. This channel typically responds within 24 hours, offering detailed assistance for various queries or issues​​.

FanDuel's Zen Desk is an extensive collection of frequently asked questions, logically organized into subsections. It is a useful resource for users seeking quick answers to common queries without needing to contact support directly​​.

Embed the links of Social Media in the name of the platform: 

Facebook, Twitter, Instagram, Youtube, SnapChat

Contact FanDuel Customer Support

Languages
English
Spanish
Excellent
Responsiveness
Good
Professionalism
Good
User Experience

Customer Support User Reviews

3873
Reviews
Updated Jun 21, 2024, 5:46 PM
7%
Positive
2%
Mixed
91%
Negative
AI
User Reviews Analysis

FanDuel Customer Support Review

After analyzing the reviews, it is clear that the majority of users have had a negative experience with FanDuel's customer support.

Negative Aspects:

  • Account Suspension: Many users reported that their accounts were suspended without clear reasons, often after winning bets or making deposits. This has led to frustration and loss of funds, with some users even accusing the app of theft.
  • Unhelpful Customer Service: Customer service has been described as unhelpful and unresponsive. Users reported receiving vague or irrelevant responses, and some even mentioned that their chats were closed abruptly. The lack of live support and the inability to speak to a human representative were also highlighted as major issues.
  • Verification Problems: Users reported being unable to pass the authentication process due to irrelevant questions or system errors, preventing them from placing bets and accessing their accounts.
  • Unfulfilled Promises: A few users mentioned not receiving promised bonuses, adding to their dissatisfaction.

Positive Aspects:

  • Occasional Free Bets: A single positive comment mentioned the app giving out free bets occasionally, but the user still noted that customer service could be improved.

Conclusion: The FanDuel sports betting app's support service is perceived as poor and untrustworthy by the majority of users. Improvements in customer service responsiveness, account management, and the verification process are needed to enhance user satisfaction. Addressing these issues will be crucial for building trust and providing a better overall user experience.

Recent reviews
FanDuel Sportsbook

Worse customer service ever. If a player is illegally hit & injured they don't care they will take your money. ESPN BETS offer injury insurance that's a good option.

Joddy Leaks
12/16/2023
FanDuel Sportsbook

STAY AWAY!!!! Took my credit card. Processed it. Then locked me out of account. Filled all forms out. Sent all requested info...more than a week has went by no reponse OR refund OR HELP WITH ACCOUNT. ZERON CUSTOMER SERVICE REPS!!! Says no agent available FOR DAYYYS

Jessica McAuliffe
12/16/2023
FanDuel Sportsbook

Never had an issue that wasn't resolved in a timely fashion. Legit app.

James Reese
12/16/2023

FanDuel Casino App

FanDuel Casino App
FanDuel Casino App
FanDuel Casino App

In 2021, FanDuel expanded its online gaming portfolio with the introduction of FanDuel Casino, specifically designed to cater to iOS users. This platform has been developed in collaboration with leading game developers in the industry. The casino features an array of slot games, reflecting their popularity in the online gaming scene.

In addition to slots, FanDuel Casino for iOS offers a variety of classic table games, including blackjack, roulette, and baccarat. These games are a staple in traditional casinos and have been integrated into the platform, providing a familiar environment for casino enthusiasts.

For players who prefer a more skill-based approach, the casino includes dedicated poker rooms. These rooms cater to a range of skill levels, from beginners to experienced players, offering a competitive and strategic gaming environment.

A significant feature of FanDuel Casino is the inclusion of live dealer games. This addition bridges the virtual and physical casino experiences, bringing the excitement of a live casino floor to the convenience of an iOS device.

While FanDuel Casino may not boast as extensive a game library as some of its more established competitors, it has strategically focused on popular titles that are well-suited for both desktop and mobile play, ensuring a high-quality gaming experience for iOS users.

FanDuel Fantasy Sports

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FanDuel has its origins in the Daily Fantasy Sports (DFS) industry, a domain where it continues to excel alongside its online sportsbook. The FanDuel Daily Fantasy Sports app for iOS offers an accessible way for users to engage in DFS. Users logging into the app can find various games, including some with real cash prizes. The app caters to a wide range of players, with entry fees varying from as low as $0.10 to as high as $10,000. This range accommodates both casual players and more serious bettors. The majority of players typically engage in mid-range entry fees, where they can assemble daily lineups and compete for points, victories, and potential cash rewards.

FanDuel Racebook iOS App

FanDuel Racebook iOS App
FanDuel Racebook iOS App
FanDuel Racebook iOS App

The FanDuel Racebook App provides iOS users with a specialized platform for horse racing betting. It facilitates easy access to major horse races, including the Kentucky Derby, Belmont Stakes, and the Breeder’s Cup. A standout feature of the app is its live streaming capability, which enables users to watch horse races in real-time directly on their iOS devices. This functionality enriches the betting experience by allowing users to follow the action as it happens. Designed with a focus on ease of navigation and streamlined user experience, the FanDuel Racebook App offers a convenient and immersive horse racing betting experience for existing users without the need for additional registration.

Additional Features

FeatureDescription
FanDuel FaceoffA new app expanding FanDuel's portfolio. Offers games against other users with cash prizes. Features games like "Jordan Spieth’s Fairway Frenzy" and "Wheel of Fortune." Accessible by downloading the app and logging in with FanDuel credentials.
Live StreamingAllows users to watch live sports events directly through the app, enhancing the betting experience by providing real-time action.
Same Game ParlayEnables bettors to combine multiple bets from the same game into a single parlay, offering potentially higher payouts.
Early CashoutProvides the option to settle a bet before the event concludes, giving users control to lock in profits or minimize losses.
FanDuel TVA network offering betting-related content, original programming, and more, aimed at complementing smartphone use. Accessible on FanDuel.com/watch, through the FanDuel Sportsbook app, and various platforms including Roku, Amazon Fire, Apple TV.

Responsible Gambling at FanDuel

FanDuel is committed to responsible gambling and has implemented various tools and resources to support safer play. These measures are aimed at helping players maintain control over their gaming activities and provide assistance to those in need.

FanDuel offers various tools and resources to promote responsible gaming:

  • Self-Exclusion: Users have the option to disable their account for a period of 3, 6, 9, or 12 months. During this time, they cannot log in or participate in contests. There are also options for extending the exclusion period or permanently closing the account.
  • Limitations on Consumer Deposits: For residents of certain states, FanDuel imposes restrictions on monthly deposits. Users can request an increase in their deposit limit, which is subject to an evaluation of their financial situation.
  • Play Limits: FanDuel provides tools to manage play, including setting limits on deposits, the number of contest entries, and contest entry fees. Users can also activate alerts to monitor the number of contests they enter.
  • Third-Party Exclusion Requests: Qualified third parties, such as those legally or financially connected to a user, can request limitations on a player’s use of FanDuel. This could include restrictions on play or complete exclusion.
  • Parental Controls: To prevent underage access, FanDuel verifies the age and eligibility of all account holders. They recommend the use of parental control software and will close accounts that are found to be used by minors, in compliance with age restrictions.

Security & Licensing

FanDuel, particularly for its iOS platform, places a high emphasis on security and licensing to ensure user safety. The sportsbook adheres to cybersecurity best practices, implementing robust protocols to secure user data. This includes SSL encryption to safeguard data transmission, ensuring the privacy and integrity of user information. FanDuel also employs stringent Know Your Customer (KYC) procedures as part of their customer vetting process.

In terms of security features, FanDuel uses the HUMAN Bot Defender to protect against automated bot attacks. This is integrated at the AWS CloudFront edge, enhancing security through edge Lambda function integration. The platform guards against credential stuffing and account takeovers with its Credential Intelligence feature and maintains network security through robust firewalls.

To further bolster security, FanDuel incorporates two-factor authentication, adding an extra layer of protection for user accounts. Data encryption at rest is also employed to protect stored data from unauthorized access and breaches. The sportsbook engages in regular security audits to assess and enhance its security posture.

Educational Resources

FanDuel's Sportsbook app for iOS users includes a comprehensive "Sports Betting 101" section, designed to educate both new and experienced bettors about online sports gambling. This educational hub is easily accessible from the app's homepage and serves as a valuable resource for understanding the nuances of sports betting. It offers a wide range of insights, from basic betting principles to more advanced strategies, ensuring users have the knowledge to make informed decisions. Whether you're just starting out or looking to refine your betting skills, this section provides a variety of tools and information to enhance your sports betting experience on FanDuel. The content is tailored to be user-friendly, making it easier for bettors to navigate and absorb the material effectively. This initiative reflects FanDuel's commitment to responsible betting and user education within the sports betting community.

Conclusion

The FanDuel iOS Betting App offers sports betting options across various markets, accessible in numerous U.S. states and Ontario, Canada. The app's design emphasizes ease of navigation, and it includes features like live betting and a range of payment options. Bonuses and promotions are available, though they vary compared to other platforms.

FanDuel incorporates responsible gambling tools such as self-exclusion, deposit limits, and play limits. Customer support is provided through live chat, email, and an online help desk. The app's performance and range of features are balanced with regulatory compliance and user safety considerations.

About FanDuel

Founded in 2009 and headquartered in New York, FanDuel is owned by Flutter Entertainment and Fox Corporation. It has emerged as a prominent mobile betting platform in North America, providing a comprehensive array of sports betting options.

The FanDuel Betting App, tailored for iOS users, is compatible with devices running iOS 14.0 or newer. This compatibility ensures that a broad range of iPhone and iPad users can access the app's features.

FanDuel's app encompasses a diverse range of sports including football, basketball, tennis, hockey, and soccer, thereby appealing to a wide audience. The platform holds licenses in over 20 U.S. states, extending its legal betting services throughout the United States. Additionally, the app has extended its reach to Ontario, Canada, further broadening its geographical footprint. This expansion demonstrates FanDuel's commitment to providing accessible and varied sports betting experiences to a North American audience.

FanDuel FAQs

General Questions
What is FanDuel?
Is FanDuel legal in the U.S.?
App Functionality
What devices are compatible with the FanDuel iOS app?
Does FanDuel offer live betting?
Account Management
How do I sign up for FanDuel?
Can I self-exclude from FanDuel?
Deposits and Withdrawals
What deposit methods are available on FanDuel?
Are there withdrawal limits on FanDuel?
Responsible Gambling
Does FanDuel promote responsible gambling?
Customer Support
How can I contact FanDuel's customer support?

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