Bet365 Sportsbook Review

25 min read
Bet365 Sportsbook

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NFL
NBA
MLB
NHL
MLS
NJ
CO
OH
IA
VA
KY
CAD
USD
ACH/eCHECK
American Express
ApplePay
Debit Cards
user reviews
Min. First Deposit
Max. Withdrawal
Withdrawal Speed
Vig
Bet365 First Bet Safety Net Up To $1000
Author
Sol Fayerman-Hansen
Sol Fayerman-Hansen
Editor-in-Chief
Fact checked by:
Paruyr Shahbazyan
Founder
Last Updated: Jun 12, 2024, 3:04 PM

Bet365 Pros & Cons

Pros
Licensed in multiple U.S. states
Live streaming
Tools for responsible gambling
Fast & secure banking
Cons
No loyalty program
Bonuses may vary according to location
Welcome bonus may be complex to novice users

What Users Say About The Overall Experience at Bet365

705
Reviews
Updated Jun 21, 2024, 5:46 PM
38%
Positive
9%
Mixed
53%
Negative
AI
User Reviews Analysis

Bonuses & Promotions

Users have expressed both satisfaction and dissatisfaction with the app's bonus and promotion system. While some users (40%) appreciated the generous introductory offers and promotional bonuses, a significant number (60%) expressed concerns about the lack of clarity regarding the expiry date of bonus bets and the restrictions on their use.

Functionality & User Experience

The app's user-friendly interface and easy navigation were praised by some users (25%). However, the majority of users expressed frustration over the app's location verification feature, performance issues, and unresponsive customer service.

Cashiering

The cashiering experience on the app was a point of contention for many users. While some praised the quick payouts and easy access to funds, many users reported issues with depositing funds, slow withdrawal process, and problems with the cash-out option.

Odds & Pricing

Users have mixed feelings about the app's handling of odds and pricing. While some users appreciated the decent odds and fast payments, many expressed dissatisfaction with the app's speed in locking in bets and lower payout odds compared to other sites.

Market Coverage

The app's wide variety of sports coverage and fast payout were appreciated by some users. However, many users complained about the app's limited betting options, especially during live games, and issues with the handling of voided bets.

Support

The majority of users reported a negative experience with the app's support, citing issues with account suspension, unresponsive customer service, and technical glitches. A small number of users had positive experiences, praising the support team's helpfulness and responsiveness.

Conclusion

In conclusion, while the sports betting app has some positive features, it also has significant areas for improvement. Addressing these issues could significantly enhance the user experience and satisfaction.

Recent reviews
Bet365 Sportsbook

GO! BET 365 💪

Alex Rivera
12/17/2023
Bet365 Sportsbook

If this app would allow me to make deposits. I would give it 5 stars! I have plenty of money available on 5 different cards. and it continues to tell me. We have been unable to process your deposit. we are experiencing issues processing deposits from this card. Please use an alternative card or payment method. I have tried 11 different payment methods. All my cards are active and have plenty of available funds. This app is a joke and is short-lived. I doubt I will ever use this app again!

Jesse Mcnew
12/17/2023
Bet365 Sportsbook

App sucks half d time u cant put a bet it saying confirming location when u within location freezes up i can go on n on...just trash..fanduel better..see why they give free money..the only good thing

Broderick Wilson
12/17/2023

Key Statistics & Features

Below are some of the key features and information about Bet365 Sportsbook. If you find yourself asking ‘what is Bet365?’ this information should provide a basic outline.

FeatureDetail
FoundedOnline Betting UK - 2000
Online (U.S.)2019
HeadquartersStoke-on-Trent, England
Welcome OfferBet $1 & Get $365 in Bonus Bets
Min. Deposit$10
Betting AppiOS & Android
DesktopYes
Withdrawal Time~1-5 days
Payment MethodsCredit Card, Debit Card, e-Wallets, Bank Transfers, In-Person
Support24/7 Live Chat, Email, Phone, Social Media
Leagues20+ NFL, NBA, NHL, MLB, etc. 
AvailableAZ, NJ, CO, OH, IN, NC, LA, VA, IO, KY, and Ontario

Bet365 Bonuses

Early Cash out

Bet365 New Jersey: NHL Early Payout

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12/30/2024
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Bet365 New Jersey NBA Early Payout

Bet365 New Jersey NBA Early Payout
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06/22/2024
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21, Terms and Conditions Apply
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Bet365 NJ: MLB Early Payout

Bet365 NJ: MLB Early Payout
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12/30/2024
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21, Terms and Conditions Apply
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Bonus Review

Bonuses User Reviews

705
Reviews
Updated Jun 21, 2024, 5:46 PM
47%
Positive
2%
Mixed
51%
Negative
AI
User Reviews Analysis

Mixed Reviews on Bonuses and Promotions

The reviews about the bonuses and promotions on the sports betting app are mixed. A significant number of users (around 40%) have praised the app for its generous introductory offers, such as the $150 bonus bet after a $5 bet, and other promotional offers. They found these bonuses to be a great incentive and appreciated the boost they provided to their betting experience.

Dissatisfaction with Bonus System

However, a considerable number of users (around 60%) have expressed dissatisfaction with the bonus and promotion system. The main issues raised include the lack of clarity about the expiry date of bonus bets, with some users reporting that their bonus bets disappeared without warning. Some users also reported not receiving their promised bonus bets after making their first deposit or bet.

Complaints about Restrictions and Location Verification

A few users also complained about restrictions on the use of bonus bets, with some claiming that the app would not let them place bets using their bonus funds. There were also complaints about the app's location verification system, which some users said prevented them from placing bets and accessing their bonuses.

Mixed Feelings on Promotions

In terms of promotions, some users appreciated the variety and frequency of promotions, while others felt that the number and value of promotions were lacking compared to other sports betting apps.

Conclusion and Improvement Suggestions

Overall, while the app's bonuses and promotions are seen as a positive feature by some users, there are significant issues that need to be addressed to improve the user experience. These include improving the clarity and transparency of bonus bet terms and conditions, ensuring that bonus bets are awarded as promised, and improving the location verification system.

Recent reviews
Bet365 Sportsbook

App sucks half d time u cant put a bet it saying confirming location when u within location freezes up i can go on n on...just trash..fanduel better..see why they give free money..the only good thing

Broderick Wilson
12/17/2023
Bet365 Sportsbook

This app sucks sooooo bad!!! When there's a good bet. location verification never works... almost like it's set for you to not be able to make a good bet. Don't waste your money on this app. The free $365 bucks isn't even worth your time. Glithcy. place bets. it confirms then disappears. Definitely not trust worthy. Also is very slow with location. Can't make a bet when you need.

john nguyen
12/16/2023
Bet365 Sportsbook

Made account. Deposited $10. Made $1 bet to receive $365 bonus. The $1 bet won.. I received the $365 bonus. Upon attempting to bet I couldnt. it said there was an issue with my account. Contacted support and they said I cant bet and arent allowed to on the site. I can only withdraw my winnings.. the $365 in free bets are simply on the account and I cant do anything with them.. Be careful if your 1st bet wins! If you get your $365 bonus bet it asap and GET OFF THIS TERRIBLE APP..

Brandon Williams
12/12/2023

Where is Bet365 Legal?

null

Bet365 provides legal and regulated sports betting platforms in a growing number of U.S. states to bettors over the age of 21. 

The sportsbook is currently available in:

New Jersey | Colorado | Ohio | Virginia | Iowa | Kentucky | North Carolina | Louisiana | Indiana | Arizona | 

Within the US, Bet365 is offered in multiple languages, which can be changed in the footer menu. 

The Bet365 sportsbook is also in Canada. Users north of the border can access the Bet365 website and sportsbook in the province of Ontario.

User Experience

Bet365 Sportsbook Review

The Bet365 website utilizes its well-known green and gray color scheme, as it has since its inception. On the main interface, betting options are presented, with a design that aims for organization. 

The platform's loading speed can vary depending on the user's internet connection and the Bet365 app can be slow in certain locations. The site has structured menus and tabs for navigation. A sitemap is available in the footer, listing the platform's features and sections. 

Signing Up at Bet365

Bet365 Sportsbook Review

Signing up at Bet365 sportsbook is a streamlined process, especially compared to other sportsbooks, as it conveniently places all necessary steps on a single screen. 

Here’s a step-by-step guide:

  1. Visit the Bet365 Website: Start by navigating to the Bet365 website. Once there, look for a yellow "Join" button, which is typically prominent on the homepage.
  2. Open an Account: After clicking the join button, you'll be taken to the account creation screen. Here, you'll need to fill in various details:
  3. Country of Residence: Select your current country of residence from the dropdown menu. 
  4. Personal Information: This includes your full name and date of birth.
  5. Social Security Number: Bet365 requires the last four digits of your Social Security Number for identity verification.
  6. Contact Information: Provide your email address and phone number.
  7. Address: Enter your current residential address. Bet365 confirming a location where it is legal to bet is a critical step.
  8. Login Information: Choose a username and password for your Bet365 account.
  9. Bonus Code (Optional): If you have a promotional or bonus code whether it's Bet365 sign-up bonus for Canada or the United States — or some other kind of promotion — you can enter it here. This step is optional.
  10. Terms and Conditions: Finally, read the terms and conditions of the site. You must agree to these to complete the sign-up process.

Once all the information is filled in, review it to ensure accuracy, agree to the terms and conditions, and then submit your application to create your account.

The fact that Bet365 has consolidated all these steps into one screen makes the process more user-friendly and efficient, allowing you to quickly start using their services once Bet365's confirming of your location is complete.

Remember, it's important to provide accurate information and to read the terms and conditions carefully to understand your rights and responsibilities as a user.

Bet365 Betting Apps

Bet365 Android App
1-5
days
Withdrawal Speed
Bet365 Android AppAndroid
Fast & Secure Payouts
Bet365 iOS App
1-5
days
Withdrawal Speed
Bet365 Android AppiOS
Fast & Secure Payouts

Bet365 Betting App User Experience

Bet365 Betting App User Experience
Bet365 Betting App User Experience
Bet365 Betting App User Experience
#1 ##gallery#2 ##gallery#3

The Bet365 mobile app, available on both iOS and Android platforms, is designed to cater to the online betting and gaming needs of users in the United States and Canada who would rather wager on their phone than use the Bet365 website on desktop. It offers a range of sports betting options, including in-play betting, which allows users to bet on ongoing games. 

The app features a comprehensive selection of sports and events, including popular North American sports leagues. The user interface is streamlined and intuitive, facilitating easy navigation and quick access to various sports, betting options, and account management features.

For Apple users, the iOS app is compatible with a variety of mobile devices, ensuring a consistent experience across different screen sizes and resolutions. Android users benefit from a similar level of compatibility and performance. Both versions of the app offer secure deposit and withdrawal options, adhering to the regulatory requirements of the respective countries. Live streaming of select sports events is also available, enhancing the overall user experience. The Bet365 app is rarely slow. Its performance, speed, and stability are generally well-received, providing a reliable platform for mobile betting and gaming.

What Real Users Say About the Betting App Experience

705
Reviews
Updated Jun 21, 2024, 5:46 PM
26%
Positive
4%
Mixed
70%
Negative
AI
User Reviews Analysis

Mixed User Reviews on Functionality and User Experience

The sports betting app has received a variety of reviews, with users expressing both positive and negative experiences regarding its functionality and user experience. On the positive side, approximately 25% of users praised the app's user-friendly interface and easy navigation. They found the process of placing bets straightforward and appreciated the variety of sports available for betting. The quick deposit and withdrawal process, as well as the early payout options, were also highlighted as positive features by some users.

However, the majority of reviews were negative, with users expressing frustration over several issues. The most common complaint, mentioned in about 35% of the reviews, was related to the app's location verification feature. Users found it slow and often malfunctioning, leading to difficulties in placing bets. Performance issues were another common complaint, with about 30% of users reporting that the app was slow, glitchy, and prone to freezing or crashing. This was particularly frustrating when trying to place bets or navigate through the app.

The app's customer service was also criticized by some users, who found it unresponsive and unhelpful. Issues with depositing and withdrawing money were also reported, with some users experiencing slow processing times or failed transactions.

In conclusion, while the sports betting app has some positive features, such as its user-friendly interface and quick deposit/withdrawal process, it also has significant issues with its location verification feature, performance, and customer service. These issues have led to a largely negative user experience, suggesting that improvements are needed to enhance the app's functionality and user experience.

Recent reviews
Bet365 Sportsbook

If this app would allow me to make deposits. I would give it 5 stars! I have plenty of money available on 5 different cards. and it continues to tell me. We have been unable to process your deposit. we are experiencing issues processing deposits from this card. Please use an alternative card or payment method. I have tried 11 different payment methods. All my cards are active and have plenty of available funds. This app is a joke and is short-lived. I doubt I will ever use this app again!

Jesse Mcnew
12/17/2023
Bet365 Sportsbook

App sucks half d time u cant put a bet it saying confirming location when u within location freezes up i can go on n on...just trash..fanduel better..see why they give free money..the only good thing

Broderick Wilson
12/17/2023
Bet365 Sportsbook

Downgrading my original review. App is constantly freezing. forcing me to shut down or log out. and forgetting my location even though I'm always in the same state. Downloaded it three or four months ago and loved it. But the user experience has gone way down since then.

Michael Rainaldi
12/16/2023

Sports & Leagues at Bet365

Football
NFL
National Football League
Available
Basketball
NBA
NBA
Available
Baseball
MLB
Major League Baseball
Available
Hockey
NHL
National Hockey League
Available
Soccer
UEFA
UEFA
Available
Soccer
UCL
UEFA Champions League
Available
Soccer
UEL
Europa League
Available
Football
CFL
CFL
Available
Football
NCAAF
NCAAF Football
Available
Cycling
cycling
Cycling
Available
Basketball
NCAAB
NCAA Basketball
Available

Betting Markets

Bettors can expect many types of bets to compliment betting trends and that cater to various preferences. 

Here are some of the common options regularly accessible at the Bet365 website and on its apps:

Bet TypeBet365 Offers
Moneyline
Point Spread
Over/Under (Totals)
Props (team/player/score)
Futures
Parlays
Teasers
Live In-Play Betting
Asian Handicap
Half-time/Full-time
Outrights
Accumulators
Period Betting
If Bets

What Users Say About Bet365's Markets

705
Reviews
Updated Jun 21, 2024, 5:46 PM
41%
Positive
15%
Mixed
44%
Negative
AI
User Reviews Analysis

Mixed Feelings on Market Coverage

After analyzing the reviews, it's clear that users have mixed feelings about the market coverage of this sports betting app. On the positive side, some users appreciate the wide variety of sports covered and the fast payout. They also commend the app for its exceptional parlay building and the inclusion of win locks. A few users even consider it the best app for betting on certain sports like soccer.

Negative Aspects Highlighted

However, there are several negative aspects that users have pointed out. Many users have complained about the app's limited betting options, especially during live games. Some users have also reported issues with the app's location verification, which can be frustrating. There are also complaints about the app's outdated interface, likening it to "windows 2000". A significant number of users have reported issues with the app's handling of voided bets and player props. If a player doesn't play, the app doesn't recalculate the odds but voids the whole leg, which has led to dissatisfaction among users.

Lack of Clarity on Availability

Furthermore, some users have reported that the app is not available in certain states, and the app doesn't make this clear before users join and make a deposit.

Conclusion and Improvement Suggestions

In conclusion, while the app does cover a wide variety of sports and offers some unique features, it seems to have several issues that need to be addressed to improve the user experience, particularly in terms of betting options and handling of voided bets.

Recent reviews
Bet365 Sportsbook

App on Android constantly gets hung up when confirming your location. I always have to completely close my app which then erases the picks I was about to make. That and certain player props that are not available for some strange reason or another.

Gibson Guy
12/14/2023
Bet365 Sportsbook

I think I'm pretty much done with this online system. I like playing the football and trying to call the plays as they go. However lately. Inside the app it's at least a minute ahead of anything on TV. I can get that. As long as I'm able to be head the correct data as we go. But every time you're assuming they're on Play 8 of drive 4 they're actually on play 10 of drive for but it's not showing that on the screen as you go. Fix your bugs make it follow the game. and make it live.

J Smith
12/11/2023
Bet365 Sportsbook

love parlays

Steve Bobbin
12/08/2023

Bet365 Odds

Screenshot Bet365 Odds.png

In evaluating sportsbooks, one of the key factors that seasoned bettors consider is the odds they offer. Bet365 demonstrates a unique overall pricing structure and remains competitive with other sports betting platforms in the United States and Canada.

While bettors may occasionally find more favorable odds or discover Bet 365's betting limits in specific niche markets, they will frequently find that Bet365's website consistently offers some of the most competitive odds in comparison to its competitors.

Here is how Bet365 matches up with other legal sportsbooks:

Event/MatchBet365 OddsDraftKings OddsESPN BET OddsFanDuel Odds
Clippers vs. Cavs, Moneyline-125
+105
-125 
+105 
 -125
+105
 -118
+100
Predators vs. Senators
Moneyline
-110
-110
-110
-110
-105
-115
 -105
-114
 Tyson Fury vs. Oleksandr Usyk-138
+110
-140
+110
-130
Even
-138
+108

What Users Say About Bet365 Odds

705
Reviews
Updated Jun 21, 2024, 5:46 PM
36%
Positive
12%
Mixed
52%
Negative
AI
User Reviews Analysis

Mixed Feelings on Odds and Pricing

After analyzing the reviews, it is clear that users have mixed feelings about the odds and pricing on the sports betting app. A significant number of users have expressed dissatisfaction with the app's handling of odds and pricing. They have reported issues with the app's speed in locking in bets, particularly for parlays, which often results in odds changing rapidly and bets being cancelled. This has led to frustration and a feeling of being set up for failure.

Complaints about Payout Odds and Bet Voiding

Moreover, some users have reported that the app's payout odds are lower compared to other sites. There have also been complaints about the app voiding bets due to player injuries, which has resulted in users receiving lower payouts than expected. This has led to a perception that the app is not customer-friendly and is designed to limit winning bettors.

Positive Feedback on Decent Odds and Fast Payments

On the other hand, some users have praised the app for its decent odds and fast payments. They have also appreciated the app's user-friendly navigation and the bonus bets offered to new customers. However, these positive reviews are less frequent.

Conclusion and Improvement Suggestions

In conclusion, while the app has some redeeming features, the majority of users have expressed dissatisfaction with its handling of odds and pricing. Improvements in these areas could significantly enhance the user experience.

Recent reviews
Bet365 Sportsbook

Gambling is rigged 😔😔

Thomas Collins
12/13/2023
Bet365 Sportsbook

I like the picks

Carolyn Bazile
12/09/2023
Bet365 Sportsbook

Cheaters and Theives make sure you check all your losing tickets most of them are probably winners.

Valentine Daniel
12/04/2023

Payments & Withdrawals

Bet365 Sportsbook in the U.S. and Canada offers various banking options for deposits and withdrawals, catering to different preferences. These include credit/debit cards, e-wallets, and Bet365 wire transfers to your account for withdrawals. Each method varies in processing times and limits. 

The platform ensures secure transactions and complies with U.S. financial regulations for online betting and gaming. The Bet365 Canada sportsbook is similarly compliant with that nation's regulations.

Bet365 aims to process withdrawals to the same payment method used for depositing whenever possible. It is advisable to ensure that your registered payment method is the one you intend to use for withdrawals.

Name
Deposit
Withdraw
Time
Min
Fee
Time
Max
Fee
ACH/eCHECK
ACH/eCHECK
0-1 day
10
0
N/A
N/A
N/A
American Express
American Express
Instant
1
2
1-5 days
$50000
2%
ApplePay
ApplePay
0-1 day
10
0
1-3 days
$10000
1.5%
Debit Cards
Debit Cards
0-1 day
1
0.76
N/A
N/A
N/A
VISA
VISA
0-1 day
1
2
2-7 days
$50000
2%
Bank Wire Transfer
Bank Wire Transfer
0-1 day
10
0
1-7 days
$50000
N/A
PayPal
PayPal
0-3 days
10
1.9
2-7 days
$60000
1.9%
Trustly
Trustly
0-2 days
10
1.5
2-5 days
$100000
1.5%
Paynearme
Paynearme
0-2 days
10
0
N/A
N/A
N/A
paysafecard
paysafecard
0-2 days
10
3.9
N/A
N/A
N/A
Cash at Cage
Cash at Cage
Instant
0
0
0-2 days
$100000
N/A
Skrill
Skrill
0-1 day
10
1
2-5 days
$20000
3.49%
Mastercard
Mastercard
0-1 day
1
2
2-7 days
$50000
2%

What Do Users Say About Bet365 Banking Options

705
Reviews
Updated Jun 21, 2024, 5:46 PM
20%
Positive
3%
Mixed
77%
Negative
AI
User Reviews Analysis

Mixed Reviews on Cashiering Experience

The reviews about the cashiering experience on this sports betting app are mixed, with a significant number of users expressing dissatisfaction. A common issue reported by users is the difficulty in depositing funds into their accounts. Several users mentioned that the app rejected their deposits regardless of the card or bank they used. Some users also reported that the app does not accept certain payment methods such as prepaid debit cards and cash apps.

Withdrawal Process Concerns

Another major concern among users is the withdrawal process. Some users complained about the app's slow withdrawal process, stating that it takes longer than other sports betting sites. A few users also reported that the app did not allow them to withdraw their winnings without submitting additional identification documents, which they found unacceptable. Issues with the cash-out option were also frequently mentioned. Users reported that the cash-out option often did not work or was unavailable when they needed it. Some users also complained that the app did not honor their cash-outs or voided their bets without a valid reason.

Positive Feedback

On the positive side, a few users praised the app for its quick payouts and easy access to funds. Some users also appreciated the app's early payout options and the fact that it does not charge extra fees for credit card deposits.

Conclusion

In conclusion, while some users had a positive cashiering experience with this sports betting app, a significant number of users encountered issues with depositing funds, withdrawing winnings, and using the cash-out option. These issues have led to a general dissatisfaction with the app's cashiering process.

Recent reviews
Bet365 Sportsbook

If this app would allow me to make deposits. I would give it 5 stars! I have plenty of money available on 5 different cards. and it continues to tell me. We have been unable to process your deposit. we are experiencing issues processing deposits from this card. Please use an alternative card or payment method. I have tried 11 different payment methods. All my cards are active and have plenty of available funds. This app is a joke and is short-lived. I doubt I will ever use this app again!

Jesse Mcnew
12/17/2023
Bet365 Sportsbook

Made account. Deposited $10. Made $1 bet to receive $365 bonus. The $1 bet won.. I received the $365 bonus. Upon attempting to bet I couldnt. it said there was an issue with my account. Contacted support and they said I cant bet and arent allowed to on the site. I can only withdraw my winnings.. the $365 in free bets are simply on the account and I cant do anything with them.. Be careful if your 1st bet wins! If you get your $365 bonus bet it asap and GET OFF THIS TERRIBLE APP..

Brandon Williams
12/12/2023
Bet365 Sportsbook

Terrible app. Always says I'm outside of New Jersey when I live in another state. Never gave me my bonus bets. Always has issues depositing.

Trey Frederick
12/09/2023

Customer Support

We did an in-depth assessment of Bet365 Sportsbook's customer support system, meticulously evaluating its inner workings and responsiveness. Below, you'll find an impartial overview of our discoveries:

  • Speed and Effectiveness: We contacted the Bet365 Sportsbook customer support at varying times throughout the day/night. We asked them technical questions, sports-related questions, and withdrawal questions. One thing we found is that in comparison to other online sportsbooks, Bet365 was on average slower to fully answer our questions, but, the customer support team was always friendly and eager to help.
  • Live Chat: In order to access the live chat at the Bet365 website you will need to enter your name and email. Once complete the chat will commence. The Bet365 Live Chat is offered 24 hours a day and 7 days a week. It is a combination of an AI chat bot with multiple options to choose for bettors. However, our initial interaction left us puzzled, as it wasn't immediately apparent how to transition from the bot message system to connecting with a live human agent. We were eventually able to do it through the “technical” question option.
  • Agent Interaction: In order to provide a comprehensive perspective on their service efficiency, we decided to undertake a thorough evaluation by conducting a 'day in the life' test by using the live chat feature on the Bet365 website multiple times. 
  • During this assessment, we initiated live chat sessions at four distinct hours throughout the day, with each hour slot receiving a series of five chat messages from our team. The results are as follows:
TimeAverage Response Time
9:00 am ET4 minutes 25 seconds
2:00 pm ET5 minutes 30 seconds
7:00 pm ET7 minutes 47 seconds
10:00 pm ET8 minutes 22 seconds
  • Social Media: Bet365 Sports is active across social media channels like X, Facebook and Instagram. They have a team dedicated to social media and they do address questions via direct messages. They have unique profiles for the various regions in which they operate. 

Contact Bet365 Customer Support

Languages
English
Spanish
Excellent
Responsiveness
Excellent
Professionalism
Good
Customer Experience

Customer Support User Reviews

705
Reviews
Updated Jun 21, 2024, 5:46 PM
13%
Positive
0%
Mixed
87%
Negative
AI
User Reviews Analysis

Negative Experience with Support

After analyzing the reviews, it is clear that the majority of users have had a negative experience with the sports betting app's support. Many users have reported issues with account suspension or closure without clear explanation, leading to a sense of frustration and mistrust. Some users have also reported that they were unable to access their winnings or deposits, further exacerbating their dissatisfaction.

Unresponsive and Disrespectful Customer Service

The app's customer service has been described as unresponsive, disrespectful, and unhelpful, with some users feeling that they were being gaslighted. There were also complaints about the app's location verification system, with users stating that it often fails or is inaccurate. Technical issues with the app were another common complaint, with users reporting frequent glitches, slow loading times, and inaccurate real-time information. Some users also reported that they were unable to use bonus bets or promotions, which added to their dissatisfaction.

Mixed Feedback

However, it's worth noting that a small number of users had positive experiences with the app's customer service, praising their helpfulness and responsiveness.

Conclusion and Improvement Suggestions

In conclusion, while there are some positive aspects to the app's customer service, the overwhelming majority of users have had negative experiences. The app's support team needs to address these issues promptly and transparently to improve user satisfaction and trust.

Recent reviews
Bet365 Sportsbook

Made account. Deposited $10. Made $1 bet to receive $365 bonus. The $1 bet won.. I received the $365 bonus. Upon attempting to bet I couldnt. it said there was an issue with my account. Contacted support and they said I cant bet and arent allowed to on the site. I can only withdraw my winnings.. the $365 in free bets are simply on the account and I cant do anything with them.. Be careful if your 1st bet wins! If you get your $365 bonus bet it asap and GET OFF THIS TERRIBLE APP..

Brandon Williams
12/12/2023
Bet365 Sportsbook

It was great starting out. Then I make my bets never cashed out for much. Give them 5 referrals and got 50 dollars for each referral. But all sudden they say they can't take none of my bets no more and will not give me any reason. I have 250 dollars in referral money for referring people but can't use it . So I referred people to them for no reason. Because they won't let me bet so befor any body joins Bet 365 I would think again. I would join Draftkings sports book 1st. They treat you right.

David Morris
12/07/2023
Bet365 Sportsbook

I personally enjoy the app so much I shared it with my family. 4 of us tried to sign up. Both men were able to create accounts immediately. and both women were unable to be verified without sending a picture of their social security card. drivers license. and proof of residence. Was very excited about a new sportsbook. but we will be withdrawing our money immediately and going to FanDuel. I get the statistics that women cost sportsbooks more. but I'm not going to give another penny to them.

Zachariah Russell
12/04/2023

Bet365 Casino

Bet365 Sportsbook Review

With the Bet365 Online Casino, players can jump into a variety of slots, classic table games such as blackjack and roulette, and even engage in live dealer games. Notably, while the primary software is courtesy of Playtech, Bet365 has also incorporated titles from other renowned developers to provide a richer gaming environment.

In states where online gambling holds legal status, players can switch between sports betting and casino gaming, thanks to the integrated wallet system. With a dedicated Bet365 Casino app available, players have the option to play games on the go, with Bet365 confirming location to ensure they remain in legal betting states.

Bet365 Horse Racing

Bet365 Horse Racing

In the US and Canada, Bet365 Horse Racing betting on its regular website. The platform covers a range of popular races, such as the Kentucky Derby, Preakness Stakes, and Belmont Stakes, known collectively as the Triple Crown races in the United States. In Canada, prominent races like the Queen's Plate and the Breeders Cup are featured. 

Users have access to race schedules, horse and jockey statistics, and various betting options including win, place, show, trifectas, and exactas. Live streaming is available for certain events, with geographical restrictions. This is not a Bet365 live streaming review, and your experience with that feature will differ depending on your region.

That said, the horse racing section is user-friendly, adhering to the betting regulations of the US and Canada.

Additional Features

Bet365 Sportsbook offers a range of features to enhance user experience. 

These include Live Betting, Live Streaming, and a Cash-Out Function. Additionally, it provides a Same Game Parlay option, a Live Golf Tracker, and a Bet365 MasterCard. 

Each feature is designed to cater to different aspects of online sports betting.

FeatureDescription
Live BettingWith Bet365 you can live bet a number of options for straight wagers and parlays, featuring real-time odds updates.
Live StreamingLive streaming of over 70,000 sports events annually, accessible through the streaming schedule. Requires an account with funds or recent bets.
Cash-Out FunctionAllows users to cash out bets before the game ends, offering a partial payout based on current game status.
Same Game ParlayEnables users to create customized parlays for individual games using the 'Parlay Builder' tab.
Live Golf TrackerProvides real-time data tracking for various golf competitions.
Bet365 MasterCardOffers a personal Bet365 MasterCard for users, usable for rewards at the Bet365 Sportsbook and other facilities.

Responsible Gambling

Responsible Gambling Bet365

Bet365 demonstrates a strong commitment to responsible gambling through various tools and resources. 

It offers features like deposit limits, session monitoring, and self-exclusion options, alongside guidance for friends and family. 

You can also set a bet limit on 365 that will ensure you don't push beyond your financial means. Bet365 betting limits are one of the strongest tools available to curb problematic gambling tendencies.

The platform supports underage gambling prevention and collaborates with independent organizations to provide assistance and advice on gambling responsibly. 

There is a  dedicated platform for responsible gambling, accessible at this link: Bet365 Responsible Gambling Resources  

FeatureDescription
Track My ActivityKeep a detailed record of your betting history.
Deposit LimitsManage the amount you can deposit within specific timeframes.
Spend LimitsBet limit on Bet365 caps the amount you can risk in sports betting and gaming.
Session LimitsMonitor your playing time to promote responsible habits.
Time OutTemporarily suspend gambling activities for a break.
Self ExclusionTake an extended break to regain control over gambling.
Protection of MinorsPrevents individuals under the age of 21 from gambling, adhering to legal requirements.
Support for Friends and FamilyProvides guidance on assisting friends and family facing gambling-related challenges.
Independent Support OrganizationsOffers information about independent support organizations for free and confidential advice.

Security & Licensing

Bet365's commitment to user security and compliance with state licensing requirements reflects its dedication to providing a secure and responsible betting environment. 

Bet365 employs various security measures to protect user data and comply with regulatory standards. This includes obtaining licenses in multiple states, using TLS encryption, securing web pages, implementing robust firewalls, and maintaining a certified Information Security Management System. These features ensure the safety and integrity of user information.

FeatureDescription
Licensed in Multiple StatesHolds licenses in all operational U.S. states and in Canada
Data EncryptionEmploys TLS encryption to secure user data during transmission.
Secure PagesUtilizes TLS encryption on all website pages, indicated by a padlock symbol in the address bar.
FirewallsHas robust firewalls in place to prevent unauthorized server access.
Certified Information SecurityOperates an ISO/IEC 27001:2013 certified Information Security Management System (ISMS) for data safeguarding.

Education

Bet365 Sportsbook offers an extensive educational section for users, designed to demystify the world of sports betting. Within "Sports Betting 101" on the Bet365 website, individuals can learn about various bet types, essential terminology, and popular sports markets. The platform guides new users on opening an account and dives into "Betting Basics" to clarify processes like placing bets, understanding American odds, and the mechanics of live in-game betting. 

Advanced features like 'Cash Out', 'Same Game Parlay', and 'Bet Settlement' are also explained. Additionally, bet365 sheds light on popular betting options such as Straight Bets, Each Way Bets, and Parlays, and elaborates on prevalent sports markets, including the Money Line, Spread, and Total. Through this educational offering, the Bet365 website aims to equip its users with the knowledge needed for a more informed betting experience.

About Bet365

Bet365, originating from Stoke-on-Trent, England, has been in online sports betting for over 20 years. With a customer base spanning 200 countries, it expanded its services to the U.S. in 2019. The company made strategic inroads into states like New Jersey, Colorado, and Nevada, tailoring its offerings for North American audiences.

Bettors in the US and Canada can use Bet365 available on iOS, Android apps as well as on desktop with the Bet365 website. It's part of the Bet365 Group Ltd, a global online gambling company. The entity is incorporated in Gibraltar, operating under the holding company Hillside (New Media) Ltd. Notably, it remains a privately held organization by siblings Denise Coates, the majority shareholder and her brother, John Coates.

FAQs

Bet365 Overview
What is Bet365, and how long has it been in operation?
What are the key features of Bet365's sportsbook?
What is the Bet365 welcome offer for new customers?
What are the pros and cons of the Bet365 welcome offer?
Additional Features
Does Bet365 offer online casino games?
Does Bet365 offer Fantasy Sports in the US?
Bet365 Betting App
How do I get started with the Bet365 betting app?
Betting & Odds
What sports and betting options are available at Bet365?
How competitive are Bet365's odds?
Banking & Support
What deposit and withdrawal methods does Bet365 offer? -
How responsive is Bet365's customer support?
Responsible Gambling at Bet365
Does Bet365 have a commitment to responsible gambling?
How does Bet365 ensure security and licensing?

Final Thoughts

Our experience with this revealed a comprehensive platform with a wide range of sports betting options. The Bet365 website's interface is user-friendly, providing easy navigation across different sports and betting markets. The live betting feature allowed us to place bets on ongoing games, with real-time odds that reflected the latest game developments. Additionally, the live streaming service offered access to various sports events, subject to geographical restrictions.

In terms of account management, the process for deposits and withdrawals was straightforward, with multiple payment options available. The site's security measures, including TLS encryption and robust firewalls, ensured the safety of personal and financial information.

The sportsbook's commitment to responsible gambling was evident through tools that allow users to limit deposits, limit sessions, self-exclude and set a bet limit at Bet365. The platform also provided resources for help and guidance in gambling responsibly.

Customer support was accessible, offering multiple channels for assistance. The response times varied depending on the time of day and the chosen communication method. 

Overall, the functionality and features of Bet365 Sportsbook aligned with industry standards. Our reviews do not culminate in a numerical value, but a Bet365 rating would be relatively high based on what the sportsbook has to offer.

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Meet Our Authors

Paruyr Shahbazyan began his business career in 2000 as a private entrepreneur. Over thirteen years, he developed a deep understanding for business and leadership, laying a solid foundation for his professional journey.

In 2013, Paruyr stepped into the sports and betting industry as the founder and president of Bookmaker Rating. This online mass media platform, which he led until 2020, focused on providing in-depth analysis and insights in sports betting, earning a reputation for its quality content. 

Continuing his innovative approach in 2022, Paruyr co-founded Azuro, a decentralized betting protocol. This venture showcases his dedication to integrating advanced technology in the evolving landscape of sports betting. Through these diverse experiences, Paruyr has continuously influenced and shaped the betting industry, driving new trends and setting high standards.

 ExperienceYear
Engaged in private entrepreneurship2000-2013
Founder and President at Bookmaker Rating, an online platform focused on sports and betting2013-2020
Co-founder at Azuro, a decentralized betting protocol2022

"Innovation in sportsbetting comes from a deep understanding of both technology and the human element of sports." 

- Paruyr Shahbazyan, Founder, RG

 

Principles and Ethics

Paruyr Shahbazyan's core beliefs lie in the power of informed decision-making and integrity in the betting industry. He understands that the foundation of successful betting is not just about odds and predictions, but also about the trust and reliability of the information provided. Paruyr advocates for a betting environment where transparency and knowledge are paramount, ensuring that bettors are well-equipped with accurate data and insights.

Strategic Vision

Paruyr's vision is to revolutionize the sports betting industry through the integration of technology. He sees the future of betting as a blend of traditional sports knowledge with innovative tech solutions, like decentralized protocols, to enhance user experience and fairness. His aim is to create platforms that are not only user-friendly but also uphold the highest standards of ethical betting, contributing to a more responsible and enjoyable betting culture.

Future Perspectives

Looking towards the future, Paruyr envisions a betting landscape that is more inclusive, technologically advanced, and globally connected. He anticipates a significant shift towards more decentralized and transparent betting systems, driven by blockchain technology. Paruyr is committed to being at the forefront of this change, continuously exploring new possibilities and innovations that can redefine what it means to engage in sports betting in a digital world. His focus is on building systems that prioritize user empowerment, fairness, and the global growth of the sports betting community.

 

Sol Fayerman-Hansen
Sol Fayerman-Hansen
Editor-in-Chief

Sol's interest in sports was sparked at a young age, inspired by athletes such as Barry Sanders, Michael Jordan, and Wayne Gretzky. This early fascination evolved into a deep-seated passion, guiding him toward a career in sports journalism in 2007. Over the years, Sol has contributed thousands of articles and reviews to dozens of online platforms, sharing his research, knowledge, and perspectives.

“In the world of sports betting, truth is more valuable than any bonus offer.”

ExperienceYear
Content Manager, OnlineCasinoReports2012-2021
Sports Journalist, Dottraffic2009-2011
Content Writer, HouseTech2007-2009
Cristina Varela Galan
Cristina Varela Galan
Problem Gambling Expert

Cristina used to work as a Psychology Assistant in the Bizkaia Pathological and Risky Gamblers Association. She was also part of a research team in Deusto University, specializing in pathological gambling area. While working there, she managed to develop her own project 

 “Exploring the association between emotional regulation, alexithymia, stressful life events and gambling in adolescent and young adult women”.

Nick Ashbourne
Nick Ashbourne
Senior Writer

Nick has been fascinated with sports since he was first taken to a Toronto Maple Leafs game back in 1998, and he's written about them professionally since 2014.

Nick has covered baseball and hockey for outlets like The Athletic, Sportsnet, and Yahoo Sports, and his sports betting expertise has grown since its legalization in Ontario in 2022. 

Between 2022 and 2023 he worked for a betting startup called NorthStar Bets, and in 2024 he contributed to Oddspedia before joining the Responsible Gambling team.

Anna Kravtcova
Anna Kravtcova
Problem Gambling Expert

Ph.D. in organizational psychology, an internationally certified psychologist (EuroPsy 2022, Cognitive behavioural therapy of mindfulness 2020, International Society for Emotional Intelligence 2017, Russian Psychological society 2014, American Psychological Association(Society for Industrial and Organizational Psychologist) 2011), speaker of many international conferences (USA, Brazil, Portugal, Czech Republic, Russia, etc.). TEDx speaker.

Mike made the decision to dive headfirst into the booming world of sports betting fresh out of college. Back in the day, when 1-800 pick lines and sports pagers were all the rage, he couldn't resist the allure, having grown up idolizing sports legends like Sweetness, MJ, and Slammin Sammy. Mike dedicated his early years to the industry, tirelessly analyzing games, writing articles with free picks, and selling his expertise on reputable handicapping sites. Unlike many others, Mike was known for his integrity and only released one Game of the Year per sport, per season. His hard work and unwavering commitment paid off, earning him a devoted following and propelling his career to new heights. Then came the explosion of Daily Fantasy Sports. Believe it or not, companies like DraftKings and FanDuel used to pay Mike's company to increase their brand exposure. Now, those same industry giants don't even bother responding to his emails. While Mike appreciates the convenience of being able to place legal bets in his own backyard, he can't help but feel disheartened by what has become of the industry. People are being led astray, falsely believing that a mere $5 wager on a 20-team same-game-parlay will be their ticket to financial security. If there’s one thing Mike learned from making book back in the day, it’s that parlays are a bookie’s best friend. A bankroll is the only leg you have to stand on in the battle with the books, and Mike’s here to offer up advice on how to protect it.

Mark Medina
Mark Medina
NBA Reporter

Mark Medina is a longtime NBA reporter that includes stints as a Lakers blogger with The Los Angeles Times (2010-12), Lakers beat writer with the Los Angeles Daily News (2012-17), Warriors beat writer with Bay Area News Group (2017-19) as well as an NBA reporter/columnist for USA Today (2019-21) and NBA.com (2021-23). Medina is also an NBA insider with Fox Sports Radio and frequent contributor to CBSLA's SportsCentralLA with Jim Hill and with Spectrum Sportsnet.

Daria Tuboltseva
Daria Tuboltseva
Hockey Journalist

Daria went to St. Petersburg State University and earned a bachelor of international journalism. Working as a sports journalist from 2014, from 2016 as a hockey journalist. Covered 5 World Championships, 2022 Winter Olympics, 2020 World Juniors, 6 Gagarin Cup Finals. 

Owner of a telegram channel Coolest Game on Earth.

Integrative nutritionist specializing on sports nutritionology.