DraftKings Apps Vs FanDuel Apps

Which App is Best?

DraftKings Vs FanDuel

Both DraftKings and FanDuel host the most popular betting apps among US bettors. They both hold more reviews (for better or for worse) on Google Play and the App Store and pair up rather nicely when speaking to their overall offerings. 

FeatureFanDuelDraftKings
Welcome BonusBet 5 Get $200 in Bonus BetsBet 5 Get $150 in Bonus Bets
Mobile Apps (iOS/Android)YesYes
App Store Rating4.9/54.9/5
Google Play Rating4.6/54.6/5
Legal and Active2225
Live BettingYesYes
Live StreamingYesYes
Payout Speed1-5 Days1-5 Days
Rewards ProgramPlayers ClubDynasty Rewards
Mobile App ReviewiOS & AndroidiOS & Android

 

DraftKings Sportsbook

Great Choice for NFL & NBA

Go to Website
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CAF
NJ
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OH
IA
VA
KY
CAD
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ACH/eCHECK
American Express
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user reviews
Min. First Deposit
Max. Withdrawal
Withdrawal Speed
Vig
DraftKings No Sweat First Bet Up To $1000

What Users Say About Their Overall DraftKings Experience

3814
Reviews
Updated Jun 21, 2024, 5:46 PM
37%
Positive
9%
Mixed
54%
Negative
overall
AI
User Reviews Analysis

DraftKings Overall Review

After analyzing the user reviews, the following average review of the DraftKings sports betting app can be summarized:

1. Bonuses & Promotions:

  • Positive Aspects: The app offers generous bonuses and daily promotions, with a rewards system that some users find appealing.
  • Negative Aspects: There are complaints about the lack of incentives for existing customers, technical issues with bonuses, and misleading promotions.

2. Cashiering:

  • Positive Aspects: The app is praised for its quick payouts and ease of depositing funds.
  • Negative Aspects: Users have reported issues with the app's reliability, lengthy verification process, ineffective customer service, and restrictive withdrawal policies.

3. Odds & Pricing:

  • Positive Aspects: Some users appreciate the pre-calculated odds and wide range of betting options.
  • Negative Aspects: There are complaints about perceived unfair games, slow loading times, poor customer service, and unattractive promotions.

4. Market Coverage:

  • Positive Aspects: Users appreciate the extensive range of betting options.
  • Negative Aspects: The app's slow speed, issues with location check and two-step authentication, lack of information for individual player bets, and unreliable teaser options are areas of concern.

5. Support:

  • Positive Aspects: Some users find the app's customer service helpful and reliable.
  • Negative Aspects: Many users have expressed dissatisfaction with slow response times, unresolved technical glitches, and difficulties with account verification.

Conclusion: While the DraftKings sports betting app has some positive aspects, there are significant areas that need improvement to enhance the overall user experience. These include improving the bonus system for existing customers, enhancing the app's reliability and speed, providing more information for individual player bets, and improving customer service response times.

FanDuel Sportsbook

Most Popular Sportsbook in U.S.

Go to Website
Wimbledon
More leagues
AZ
CO
CT
IL
IN
IA
KS
CAD
USD
ApplePay
3873
user reviews
$10
Min. First Deposit
Varies
Max. Withdrawal
1-5
Withdrawal Speed
1-4.7%
Vig
Sign-up bonus
Get bonus

What Users Say About Their Overall FanDuel Experience

3873
Reviews
Updated Jun 21, 2024, 5:46 PM
42%
Positive
10%
Mixed
48%
Negative
AI
User Reviews Analysis

FanDuel Overall Review

Bonuses & Promotions:

  • Positive Feedback (20%): Some users appreciate the bonuses and promotions, praising the instant payoffs and easy setup.
  • Negative Feedback (80%): Many users express dissatisfaction with the bonus system, citing issues with the ticket system for the reward machine and lack of promotions for sports other than football. Common complaints include technical issues like freezing or glitches during promo use, failure to honor promised bonuses, and perceived inferiority compared to other apps like DraftKings.

Functionality & User Experience:

  • Positive Aspects: Users commend the app for its user-friendly interface, wide range of betting options, and quick cash payouts.
  • Negative Aspects: Common issues include the app crashing, freezing, or constantly checking for location, and an intrusive and problematic location verification feature. Customer service is often described as unhelpful and unresponsive, with reports of unexplained account suspensions and difficulties in getting assistance.

Cashiering:

  • Positive Feedback (30%): Users appreciate quick payouts, easy deposit methods, and secure transactions.
  • Negative Feedback (40%): Significant issues reported include account suspension shortly after depositing money, allegations of stolen deposits, slow transfer of winnings, and the cash out option disappearing randomly.

Odds & Pricing:

  • Positive Aspects: Users appreciate the competitive odds offered by the app.
  • Negative Aspects: Some users feel that the odds are manipulated, with changes occurring without prior notice or providing misleading information. Complaints also include low payouts, lack of loyalty rewards, and bonuses.

Market Coverage:

  • Positive Feedback: Users appreciate the wide variety of sports and betting options available.
  • Negative Feedback: Performance issues such as freezing lines and lagging updates, particularly during NHL games, handling of injured players, and inconsistency in the reward system are reported. The app's unavailability in certain states, despite online sports betting being legal, is also a source of frustration.

Support:

  • Negative Feedback: The majority of users have had a negative experience with the app's support, with common complaints about account suspension, poor customer service, and issues with verification. Users report being unable to pass the authentication process due to irrelevant questions or system errors and not receiving promised bonuses.

Conclusion: While FanDuel has several positive aspects, including a user-friendly interface, quick payouts, and competitive odds, there are significant areas that need improvement. Addressing technical issues, enhancing customer service, providing more diverse and reliable promotions, ensuring transparency and fairness in odds, and expanding market coverage and availability could greatly improve the overall user experience and satisfaction.

Recent reviews
FanDuel Sportsbook

nice platform. easy maneuverability. Plenty of wager options. FanDuel is one of the best books to get some ACTION !!

Anthony Williams
12/17/2023
FanDuel Sportsbook

Easy to use app

Jeff Harper
12/17/2023
FanDuel Sportsbook

great

Toshika James
12/17/2023

Whose Bonuses are Better?

FanDuel and DraftKings offer a number of bonus and promotional offers that change quite frequently. They come in a number of varieties, such as welcome offers for new users, odds boosts, rewards programs and more. Additionally, both platforms offer tailored promotions for significant events like the Super Bowl and March Madness. Go ahead and explore the promotions currently available at both FanDuel and DraftKings below.

DraftKings Bonuses

Welcome Bonus

DraftKings $150 In Bonus Bets

DraftKings $150 In Bonus Bets
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05/18/2024
expire
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Welcome Bonus

DraftKings No Sweat First Bet Up To $1000

DraftKings No Sweat First Bet Up To $1000
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06/22/2024
expire
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Welcome Bonus

DraftKings Bet $5 Get $200

DraftKings Bet $5 Get $200
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02/10/2024
expire
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Rewards Program

DraftKings Dynasty Rewards

DraftKings Dynasty Rewards
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to obtain
12/31/2024
expire
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Refer-a-Friend Bonus

DraftKings Refer-a-Friend

DraftKings Refer-a-Friend
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12/31/2024
expire
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What Users Say About DraftKings Bonuses

3814
Reviews
Updated Jun 21, 2024, 5:46 PM
46%
Positive
3%
Mixed
51%
Negative
AI
User Reviews Analysis

The reviews about DraftKings' bonuses and promotions are a mixed bag.

Positive Aspects:

  • Generous Bonuses: Approximately 40% of users have lauded the app for its generous bonuses, especially for newcomers, and the daily promotions.
  • Rewards System: Users express satisfaction with the rewards system and the potential to win big from bonus bets.
  • Success Stories: A few users have shared their success stories, winning substantial amounts using these bonuses.

Negative Aspects:

  • Lack of Incentives for Loyal Customers: Around 60% of users have voiced dissatisfaction with the bonus and promotion system, criticizing the app for not providing enough incentives for existing or loyal customers.
  • Technical Issues: Users report technical issues with the bonuses not functioning properly within the app, expressing frustration over customer support's inability to resolve these issues.
  • Bait and Switch Tactics: Some users accuse the app of employing bait and switch tactics and complain about the app's slow and glitchy performance, which they believe hampers their decision-making during live betting.
  • Referral System Issues: A handful of users have reported issues with the app's referral system, claiming they did not receive the promised rewards for referring friends.
  • Misleading Promotions: Some users express disappointment with the app's promotions, describing them as misleading or only applicable to certain types of bets.
  • Performance Complaints: Complaints about the app's slow loading times and technical bugs have also been raised.

Conclusion: While DraftKings does offer bonuses and promotions that some users find appealing, there are significant issues that need to be addressed. These include enhancing the incentives for existing customers, fixing technical glitches, and ensuring that the promotions are transparent and straightforward.

Recent reviews
DraftKings Sportsbook

Great deals but the app is laggy and it doesn't keep up with my Parlay legs in real time.

Chris Uminski
12/16/2023
DraftKings Sportsbook

The app is easy to follow and use. good games and lines. plus has nice bonus features.

Linda Schaeffer
12/15/2023
DraftKings Sportsbook

Didn't honor an insurance bet.

ranger350v1
12/14/2023

FanDuel Bonuses

Welcome Bonus

FanDuel Bet $5 Get $150

FanDuel Bet $5 Get $150
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to obtain
07/07/2024
expire
21, Terms and Conditions Apply
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Bonus Review
Welcome Bonus

FanDuel Bet $5 Get $200

FanDuel Bet $5 Get $200
Easy
to obtain
04/07/2024
expire
21, Terms and Conditions Apply
Copied!
Click to copy code
Get bonus
Bonus Review
Rewards Program
21, Terms and Conditions Apply
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Bonus Review
Refer-a-Friend Bonus

FanDuel Refer-a-Friend

FanDuel Refer-a-Friend
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to obtain
12/31/2024
expire
21, Terms and Conditions Apply
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What Users Say About FanDuel's Bonuses

3873
Reviews
Updated Jun 21, 2024, 5:46 PM
26%
Positive
4%
Mixed
70%
Negative
AI
User Reviews Analysis

FanDuel Bonuses and Promotions Review

After analyzing the reviews, it's clear that the FanDuel sports betting app's bonuses and promotions have received mixed feedback from users.

Positive Aspects:

  • User Satisfaction (20%): Approximately 20% of users praised the app for its bonuses and promotions.
    • Instant Payoffs: Users appreciate the instant payoffs after games end.
    • Ease of Use: The app is easy to set up and use.
    • User-Friendly Interface: The app's user-friendly interface is well-received.
    • Variety of Betting Options: Users commend the variety of betting options available.

Negative Aspects:

  • Dissatisfaction with Bonus System (80%): The majority of users have expressed dissatisfaction with the bonus system.
    • Ticket System for Reward Machine: Users feel the ticket system does not provide enough value.
    • Lack of Promotions for Other Sports: Users feel that the app does not offer enough promotions for sports other than football.
    • Technical Issues: Users report that the app often freezes or glitches when trying to use a promo, causing them to miss out on the bonus.
    • Unfulfilled Bonuses: Several users have reported that the app fails to honor promised bonuses, with some new users not receiving the advertised welcome bonuses.
    • Manipulative Promotional Campaigns: There are complaints about promotional campaigns being perceived as manipulative or misleading.
  • Comparison to Competitors: Users feel that FanDuel falls short in terms of its bonus and promotion system compared to other apps like DraftKings. They suggest offering more free bets, tokens, and "no sweat" bets like DraftKings.

Conclusion: While FanDuel does offer bonuses and promotions, the majority of users seem to have had negative experiences due to perceived false advertising, technical issues, and poor customer service. To improve user satisfaction, the app should address these issues and consider offering more diverse and reliable promotions.

Recent reviews
FanDuel Sportsbook

I never got any free bets because I opened the account and didn't put money in at that time

Joe Marenkovic
12/17/2023
FanDuel Sportsbook

Constantly crashing if you win anything over 5$ hardly ever get any bonuses besides when you first start. then it flat Lines draft kings. though. has been decent

Kelsey Vukusich
12/17/2023
FanDuel Sportsbook

Of all the betting sites so far FanDuel is the easiest to navigate and understand for me at least. and fast and simple to get your bonuses and money.

Justin juicecan
12/16/2023

Mobile Apps Comparison

FanDuel and DraftKings have made their mobile betting apps available to users in both the United States and Canada, with the aim of offering a cohesive sports betting experience. These apps are compatible with iOS and Android platforms, enabling users to place bets, examine odds, and handle account management tasks from mobile devices. Feedback on both platforms has been diverse, reflecting the wide range of users each serves. When choosing between two of the industry’s best sportsbooks, users are encouraged to consider their personal preferences and betting strategies to determine which aligns best with their needs.

DraftKings iOS AppDraftKings iOS App

Great Choice for NFL & NBA

Download app
NBA
Euroleague
GBF
CAP
CAF
AZ
CO
CT
IL
IN
IA
USD
CAD
American Express
ApplePay
Bank Wire Transfer
Cash at Cage
user reviews
Min. First Deposit
Max. Withdrawal
Withdrawal Speed
Vig
DraftKings Bet $5 Get $200

What Users Say About DraftKing's App

3814
Reviews
Updated Jun 21, 2024, 5:46 PM
27%
Positive
3%
Mixed
70%
Negative
AI
User Reviews Analysis
Apologies for the confusion, but without specific reviews to analyze, I can't provide a more detailed average review. Please provide the reviews you'd like me to consider.
Recent reviews
DraftKings Sportsbook

The app is horrible. The app keeps closing out every time I try and place a bet. smh. I had to withdraw my money and go to another betting app.

William Quinn
12/17/2023
DraftKings Sportsbook

The app keeps freezing and a big delay from when I press a selection on the app....an app keeps crashing

Razzo B
12/17/2023
DraftKings Sportsbook

I love the games love to win some big money

Cindy Brown
12/17/2023
FanDuel iOS AppFanDuel iOS App

Most Popular Sportsbook in U.S.

Download app
NBA
UCL
FACup
GBF
LNB Pro A
AZ
CO
CT
IL
IN
IA
CAD
USD
Trustly
VISA
Mastercard
ApplePay
user reviews
Min. First Deposit
Max. Withdrawal
Withdrawal Speed
Vig

What Users Say About FanDuel's App

3873
Reviews
Updated Jun 21, 2024, 5:46 PM
34%
Positive
3%
Mixed
63%
Negative
AI
User Reviews Analysis

FanDuel Functionality and User Experience Review

The FanDuel sports betting app has received a variety of reviews, with users expressing both positive and negative experiences.

Positive Aspects:

  • User-Friendly Interface: Users have lauded the app for its user-friendly interface and easy navigation.
  • Wide Range of Betting Options: The variety of betting options available is appreciated by users.
  • Quick Cash Payouts: The quick cash payouts have enhanced the overall betting experience.
  • Overall Satisfaction: Some users have even labeled it as one of the best sports betting apps they've used.

Negative Aspects:

  • App Crashes and Freezing: A significant number of users have reported issues with the app crashing, freezing, or constantly checking for location, which disrupts the betting experience and causes frustration.
  • Location Verification Issues: The app's location verification feature has been problematic, with reports of the app frequently losing the user's location or taking too long to verify it, preventing bets from being placed.
  • Intrusive Verification: Users have found the location verification feature intrusive.
  • Unhelpful Customer Service: Customer service has been described as unhelpful and unresponsive. Users reported unexplained account suspensions and difficulties in getting assistance from the customer service team.
  • Concerns About Fairness: A few users have raised concerns about the fairness of the games, suggesting that the app may be rigged or that they are not winning as frequently as expected.

Conclusion: While the FanDuel sports betting app has several strong points, including a user-friendly interface, a wide range of betting options, and quick cash payouts, there are significant areas that need improvement. The developers need to address the technical issues, improve customer service, and ensure fairness to enhance the overall user experience.

Recent reviews
FanDuel Sportsbook

nice platform. easy maneuverability. Plenty of wager options. FanDuel is one of the best books to get some ACTION !!

Anthony Williams
12/17/2023
FanDuel Sportsbook

Easy to use app

Jeff Harper
12/17/2023
FanDuel Sportsbook

There used to be a share my bet button. but it is gone now. Iphone users have it because friends are always sharing. What happened to it for the android users???? They also have a save my bet button. That would come in handy when you're trying to build a long parlay.

Gustavo
12/17/2023

Leagues Comparison

FanDuel and DraftKings both provide extensive selections of sports leagues, catering to their wide range of users. They not only cover popular leagues like the NFL, NBA, MLB, and NHL but also offer a diverse range of sports from around the world. Currently, FanDuel offers its customers the chance to bet on nearly 160 leagues, while DraftKings goes even further with over 180, thanks to their additional coverage of hockey, soccer, basketball, and niche sports like badminton.

To ensure that you can bet on the leagues that align with your betting strategy, make sure to check out the comprehensive betting menus available on each platform's mobile application before signing up. This way, you can be confident that your preferred leagues are included and that you have a variety of options to choose from.

DraftKings' Leagues

Football
NFL
National Football League
Available
Basketball
NBA
NBA
Available
Baseball
MLB
Major League Baseball
Available
Hockey
NHL
National Hockey League
Available
Soccer
UEFA
UEFA
Available
Soccer
UCL
UEFA Champions League
Available
Soccer
UEL
Europa League
Available
Football
CFL
CFL
Available
Football
NCAAF
NCAAF Football
Available
Cycling
cycling
Cycling
Not available
Basketball
NCAAB
NCAA Basketball
Available

User Reviews for DraftKings Leagues

3814
Reviews
Updated Jun 21, 2024, 5:46 PM
52%
Positive
10%
Mixed
38%
Negative
AI
User Reviews Analysis

After reviewing the feedback, it's evident that users have a varied experience with DraftKings' market coverage.

Positive Aspects:

  • Extensive Betting Options: A significant number of users appreciate the extensive range of betting options, highlighting the app's ability to challenge their sports knowledge.
  • In-Game Options and Hockey Bets: The in-game options and the vast selection of hockey bets are also commended by some users.

Negative Aspects:

  • App Speed: A common issue raised is the app's speed, with many users finding it slow and laggy, which hampers their ability to place real-time bets.
  • Location Check and Authentication: Some users report problems with the app's location check and two-step authentication process.
  • Market Rules and Information: There are grievances about the app's market rules and the lack of information provided for individual player bets. Users feel that the app could do a better job of keeping them informed about changes in team lineups.
  • Same Game Parlay Feature: Users have mixed feelings about the same game parlay feature. While some enjoy it, others report limitations on the amount they can bet.
  • Teaser Options: Complaints about the app's teaser options being sporadic and unreliable were noted.
  • Voided Bets: A few users caution others to be mindful of voided bets and advise reading the rules before placing a bet.

Conclusion: While DraftKings offers a wide range of betting options, it could enhance its market coverage by addressing issues with speed, providing more information about individual player bets, and improving its same game parlay and teaser options.

Recent reviews
DraftKings Sportsbook

It's disgusting how rigged the live games are the only redemption for them is sports betting they have so many options

Emmett S
12/17/2023
DraftKings Sportsbook

Any type of bet you could imagine but the app crashes alot and lagging to much

Christopher Jackson
12/16/2023
DraftKings Sportsbook

The app is easy to follow and use. good games and lines. plus has nice bonus features.

Linda Schaeffer
12/15/2023

FanDuel's Leagues

Football
NFL
National Football League
Available
Basketball
NBA
NBA
Available
Baseball
MLB
Major League Baseball
Available
Hockey
NHL
National Hockey League
Available
Soccer
UEFA
UEFA
Available
Soccer
UCL
UEFA Champions League
Available
Soccer
UEL
Europa League
Available
Football
CFL
CFL
Available
Football
NCAAF
NCAAF Football
Available
Cycling
cycling
Cycling
Available
Basketball
NCAAB
NCAA Basketball
Available

User Reviews for FanDuel's Leagues

3873
Reviews
Updated Jun 21, 2024, 5:46 PM
45%
Positive
11%
Mixed
44%
Negative
AI
User Reviews Analysis

FanDuel Market Coverage Review

The average review of FanDuel's sports betting app's market coverage is generally positive, with users appreciating the wide variety of sports and betting options available.

Positive Aspects:

  • Wide Variety of Sports and Betting Options: Users appreciate the extensive selection of sports and betting options.
  • User-Friendly Interface: The app's interface is praised for being easy to navigate.
  • Live Updates for Parlays: The live updates feature for parlays enhances the betting experience.
  • Convenience: Users enjoy the convenience of betting from home.

Negative Aspects:

  • Performance Issues: Some users report performance issues, such as freezing lines and lagging updates, particularly during NHL games.
  • Handling of Injured Players: There are concerns about how the app handles injured players and the inconsistency in the reward system.
  • Specific Betting Options: Some users have difficulty finding specific betting options and call for more promotions for sports other than football.
  • Customer Service: Users have reported a lack of response to their queries from customer service.
  • Availability in Certain States: The app's unavailability in certain states, despite online sports betting being legal, has been a source of frustration.

Suggested Improvements:

  • Filter for Settled Bets: Users would like to see a filter for settled bets.
  • Coverage of Women's College Basketball: More coverage of women's college basketball games is requested.
  • Better System for Handling Injured Players: Users want a better system for handling situations when players are injured during games.

Conclusion: Despite some issues, the majority of users find the FanDuel app enjoyable and recommend it for sports betting. The app is praised for its wide variety of sports and betting options, user-friendly interface, and live updates for parlays. However, addressing performance issues, improving customer service, and expanding coverage and promotions for a broader range of sports would further enhance user satisfaction.

Recent reviews
FanDuel Sportsbook

nice platform. easy maneuverability. Plenty of wager options. FanDuel is one of the best books to get some ACTION !!

Anthony Williams
12/17/2023
FanDuel Sportsbook

I don't like how on sgp you can't put rushing & passing yards. rushing& receiving yards. or tackles and assist. every other site you can combine those on your parlays. this is just 1 of like 3 that I use daily

Casey Sebastian
12/16/2023
FanDuel Sportsbook

what a great app ton's of betting options.

Derrick Foster
12/16/2023

Unique Offerings

FanDuel and DraftKings stand out from their competitors by offering a unique combination of daily fantasy sports contests alongside traditional sports betting. What sets them apart is the seamless integration between their DFS sites and sportsbooks, providing customers with a convenient, streamlined experience. 

Additional unique features include:

  1. Same Game Parlays: Also known as live betting, placing bets during an event.
  2. Prop Betting: A wager on specific occurrences within an event, not tied to the outcome.
  3. Early Cash Out: An option to settle a bet before the event concludes.

Customer Support Comparison

During our customer support evaluations for both FanDuel and DraftKings, we evaluated the speed of connecting with live agents and observed the time it took for them to resolve the issues raised during contact. This assessment provides insight into the effectiveness of the support staff in promptly addressing issues, reassuring both new and existing users that they will receive prompt assistance when needed.

FanDuel Sportsbook Customer Service Options:

DraftKings Sportsbook Customer Service Options:

Throughout the day, we conducted a series of tests on the customer support teams of both FanDuel and DraftKings on both mobile apps engaging in live chats with them on various occasions, addressing different issues and questions each time. Below is a summary of our findings.

Time (ET)FanDuel Average Wait TimeDraftKings Average Wait time
10:003 minutes and 47 seconds4 minutes and 44 seconds 
15:003 minutes and 11 seconds7 minutes and 32 seconds
18:004 minutes and 16 seconds14 minutes and 43 seconds
23:005 minutes and 27 seconds11 minutes and 26 seconds

After analyzing the compiled data, it is apparent that FanDuel emerged as the undeniable victor in the battle of support staff. FanDuel consistently responded faster in chat conversations and took significantly less time to address all of my inquiries satisfactorily. While DraftKings was able to meet my needs, they took longer to initiate contact and reach a resolution, particularly during peak hours.

DraftKings Customer Support User Reviews

3814
Reviews
Updated Jun 21, 2024, 5:46 PM
10%
Positive
1%
Mixed
89%
Negative
AI
User Reviews Analysis

DraftKings Support Review

After analyzing the reviews, it is evident that the DraftKings sports betting app's support has received mixed feedback.

Negative Aspects:

  • Slow Response Times: A significant number of users have expressed dissatisfaction with the support service, citing slow response times.
  • Unresolved Technical Glitches: Users report unresolved technical glitches, which contribute to a frustrating experience.
  • Account Verification Issues: Difficulties with account verification are common, with some users having their accounts locked or restricted without clear reasons. The support team was often not helpful in resolving these issues.
  • App Performance: Frequent crashes and freezes have been reported, further compounding user dissatisfaction with support.

Positive Aspects:

  • Helpful and Reliable Service: A smaller group of users have praised the app's customer service, describing it as helpful, fast, and reliable.
  • Quick Resolution: These users appreciated the quick resolution of problems and the ease of navigation on the site.

Conclusion: While some users have had positive experiences with DraftKings' support, the majority have faced challenges. The support team needs to improve their response time, provide clearer communication, and ensure that technical issues are resolved promptly to enhance user satisfaction.

Recent reviews
DraftKings Sportsbook

DONT WASTE YOUR TIME! IF A PROBLEM ARISES ITS A MONTH OF ENDLESS EMAILS TO A THIRD WORLD COUNTRY!

Travis “TJ” Searles
12/16/2023
DraftKings Sportsbook

Easy to use. support is responsive

Dan Fox
12/15/2023
DraftKings Sportsbook

If you want to start gambling. please don't. You may win. but you will most likely lose more than you will win. I have gambled close to 400k on the app this year and have won some and lost some. But trust me. it's not worth it. The support team talks about good faith. but it only applies when it benefits them. The final straw for me was 12-13-2023 when they spoke to me about good faith and have void similar situations but say tough luck when a less known player is injured playing minimal time.

Bryant Broadwater
12/14/2023

FanDuel's Customer Support User Reviews

3873
Reviews
Updated Jun 21, 2024, 5:46 PM
7%
Positive
2%
Mixed
91%
Negative
AI
User Reviews Analysis

FanDuel Customer Support Review

After analyzing the reviews, it is clear that the majority of users have had a negative experience with FanDuel's customer support.

Negative Aspects:

  • Account Suspension: Many users reported that their accounts were suspended without clear reasons, often after winning bets or making deposits. This has led to frustration and loss of funds, with some users even accusing the app of theft.
  • Unhelpful Customer Service: Customer service has been described as unhelpful and unresponsive. Users reported receiving vague or irrelevant responses, and some even mentioned that their chats were closed abruptly. The lack of live support and the inability to speak to a human representative were also highlighted as major issues.
  • Verification Problems: Users reported being unable to pass the authentication process due to irrelevant questions or system errors, preventing them from placing bets and accessing their accounts.
  • Unfulfilled Promises: A few users mentioned not receiving promised bonuses, adding to their dissatisfaction.

Positive Aspects:

  • Occasional Free Bets: A single positive comment mentioned the app giving out free bets occasionally, but the user still noted that customer service could be improved.

Conclusion: The FanDuel sports betting app's support service is perceived as poor and untrustworthy by the majority of users. Improvements in customer service responsiveness, account management, and the verification process are needed to enhance user satisfaction. Addressing these issues will be crucial for building trust and providing a better overall user experience.

Recent reviews
FanDuel Sportsbook

Worse customer service ever. If a player is illegally hit & injured they don't care they will take your money. ESPN BETS offer injury insurance that's a good option.

Joddy Leaks
12/16/2023
FanDuel Sportsbook

STAY AWAY!!!! Took my credit card. Processed it. Then locked me out of account. Filled all forms out. Sent all requested info...more than a week has went by no reponse OR refund OR HELP WITH ACCOUNT. ZERON CUSTOMER SERVICE REPS!!! Says no agent available FOR DAYYYS

Jessica McAuliffe
12/16/2023
FanDuel Sportsbook

Never had an issue that wasn't resolved in a timely fashion. Legit app.

James Reese
12/16/2023

Odds Comparison

Comparing odds and lines across sportsbooks opens a window to see which sportsbook aligns with your personal preferences so as to promote a more enjoyable wagering experience. The following table shows how the betting odds from FanDuel and DraftKings stack up against each other:

Matchup

FanDuel

DraftKings

Pelicans vs. 76ers-6.5 (-110) O 224 (-110) -6.5 (-110) O 225 (-110)
Bucks vs. Lakers-1 (-110) O 234.5 (-110)+1 (-115) O 235.5(-110)
Red Wings vs. Coyotes-120 U 6.5 (-115)-135 U 6.5 (-110)
Stars vs. Ducks-285 U 6.5 (-120)-285 U 6.5 (-120)
Man U vs. Everton-120 +280 O 2.5 (-164)-115 +285 O 2.5 (-150)
New York City vs. Portland-120 +250 O 2.5 (-110)-120 +250 O 2.5 (-110)

When comparing the betting odds and lines at FanDuel and DraftKings, it’s clear that the two sportsbooks are highly competitive with one another. There are however two instances in the table above that need to be addressed with one offering better overall moneyline odds and the other a more attractive betting line.

Which Sportsbook is More Responsible?

Ensuring a safe and responsible gambling experience is crucial when it comes to online betting. FanDuel and DraftKings each provide a range of tools and resources to help users bet responsibly and stay within their financial means. Here is an overview of the responsible gambling features currently available on both platforms.

FanDuel Sportsbook

  • Self-Exclusion: Users can exclude themselves from the platform for a specified period.
  • Deposit Limits: Users can set limits on deposit amounts over a given time frame.
  • Time Limits: Limits can be set on the amount of time spent on the platform.
  • Wager Limits: Users can limit the amount wagered within a certain period.
  • Cool-Off Period: Users can take a short break from betting on the platform.
  • Educational Resources: Provides information and resources to promote responsible gambling.

DraftKings Sportsbook

  • DK Safer Play: promotes safer and positive play, offering information about responsible gambling, quizzes, myths and facts, limit setting tools, cool-offs and exclusion, and help resources for gambling problems.

All Sportsbooks with the “RG” logo maintain Responsible Gambling best practices. If you do not find this logo you should stay away from the website.

FAQs

General Questions
What are FanDuel and DraftKings?
Are FanDuel and DraftKings legal in the United States?
Registration and Accounts
How do I sign up for a FanDuel or DraftKings account?
What information do I need to provide during registration?
Bonuses and Promotions
Do FanDuel and DraftKings offer welcome bonuses?
Are there any ongoing promotions for existing users?
Payment and Withdrawal
What payment methods can I use on FanDuel and DraftKings?
Sports and Leagues
What leagues can I bet on with FanDuel and DraftKings?
Are there any specific leagues available on these platforms?
Mobile Apps
Are the mobile apps of FanDuel and DraftKings user-friendly?
Customer Support
How can I contact customer support for FanDuel and DraftKings?
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Meet Our Authors

Paruyr Shahbazyan began his business career in 2000 as a private entrepreneur. Over thirteen years, he developed a deep understanding for business and leadership, laying a solid foundation for his professional journey.

In 2013, Paruyr stepped into the sports and betting industry as the founder and president of Bookmaker Rating. This online mass media platform, which he led until 2020, focused on providing in-depth analysis and insights in sports betting, earning a reputation for its quality content. 

Continuing his innovative approach in 2022, Paruyr co-founded Azuro, a decentralized betting protocol. This venture showcases his dedication to integrating advanced technology in the evolving landscape of sports betting. Through these diverse experiences, Paruyr has continuously influenced and shaped the betting industry, driving new trends and setting high standards.

 ExperienceYear
Engaged in private entrepreneurship2000-2013
Founder and President at Bookmaker Rating, an online platform focused on sports and betting2013-2020
Co-founder at Azuro, a decentralized betting protocol2022

"Innovation in sportsbetting comes from a deep understanding of both technology and the human element of sports." 

- Paruyr Shahbazyan, Founder, RG

 

Principles and Ethics

Paruyr Shahbazyan's core beliefs lie in the power of informed decision-making and integrity in the betting industry. He understands that the foundation of successful betting is not just about odds and predictions, but also about the trust and reliability of the information provided. Paruyr advocates for a betting environment where transparency and knowledge are paramount, ensuring that bettors are well-equipped with accurate data and insights.

Strategic Vision

Paruyr's vision is to revolutionize the sports betting industry through the integration of technology. He sees the future of betting as a blend of traditional sports knowledge with innovative tech solutions, like decentralized protocols, to enhance user experience and fairness. His aim is to create platforms that are not only user-friendly but also uphold the highest standards of ethical betting, contributing to a more responsible and enjoyable betting culture.

Future Perspectives

Looking towards the future, Paruyr envisions a betting landscape that is more inclusive, technologically advanced, and globally connected. He anticipates a significant shift towards more decentralized and transparent betting systems, driven by blockchain technology. Paruyr is committed to being at the forefront of this change, continuously exploring new possibilities and innovations that can redefine what it means to engage in sports betting in a digital world. His focus is on building systems that prioritize user empowerment, fairness, and the global growth of the sports betting community.

 

Sol Fayerman-Hansen
Sol Fayerman-Hansen
Editor-in-Chief

Sol's interest in sports was sparked at a young age, inspired by athletes such as Barry Sanders, Michael Jordan, and Wayne Gretzky. This early fascination evolved into a deep-seated passion, guiding him toward a career in sports journalism in 2007. Over the years, Sol has contributed thousands of articles and reviews to dozens of online platforms, sharing his research, knowledge, and perspectives.

“In the world of sports betting, truth is more valuable than any bonus offer.”

ExperienceYear
Content Manager, OnlineCasinoReports2012-2021
Sports Journalist, Dottraffic2009-2011
Content Writer, HouseTech2007-2009
Cristina Varela Galan
Cristina Varela Galan
Problem Gambling Expert

Cristina used to work as a Psychology Assistant in the Bizkaia Pathological and Risky Gamblers Association. She was also part of a research team in Deusto University, specializing in pathological gambling area. While working there, she managed to develop her own project 

 “Exploring the association between emotional regulation, alexithymia, stressful life events and gambling in adolescent and young adult women”.

Nick Ashbourne
Nick Ashbourne
Senior Writer

Nick has been fascinated with sports since he was first taken to a Toronto Maple Leafs game back in 1998, and he's written about them professionally since 2014.

Nick has covered baseball and hockey for outlets like The Athletic, Sportsnet, and Yahoo Sports, and his sports betting expertise has grown since its legalization in Ontario in 2022. 

Between 2022 and 2023 he worked for a betting startup called NorthStar Bets, and in 2024 he contributed to Oddspedia before joining the Responsible Gambling team.

Anna Kravtcova
Anna Kravtcova
Problem Gambling Expert

Ph.D. in organizational psychology, an internationally certified psychologist (EuroPsy 2022, Cognitive behavioural therapy of mindfulness 2020, International Society for Emotional Intelligence 2017, Russian Psychological society 2014, American Psychological Association(Society for Industrial and Organizational Psychologist) 2011), speaker of many international conferences (USA, Brazil, Portugal, Czech Republic, Russia, etc.). TEDx speaker.

Mike made the decision to dive headfirst into the booming world of sports betting fresh out of college. Back in the day, when 1-800 pick lines and sports pagers were all the rage, he couldn't resist the allure, having grown up idolizing sports legends like Sweetness, MJ, and Slammin Sammy. Mike dedicated his early years to the industry, tirelessly analyzing games, writing articles with free picks, and selling his expertise on reputable handicapping sites. Unlike many others, Mike was known for his integrity and only released one Game of the Year per sport, per season. His hard work and unwavering commitment paid off, earning him a devoted following and propelling his career to new heights. Then came the explosion of Daily Fantasy Sports. Believe it or not, companies like DraftKings and FanDuel used to pay Mike's company to increase their brand exposure. Now, those same industry giants don't even bother responding to his emails. While Mike appreciates the convenience of being able to place legal bets in his own backyard, he can't help but feel disheartened by what has become of the industry. People are being led astray, falsely believing that a mere $5 wager on a 20-team same-game-parlay will be their ticket to financial security. If there’s one thing Mike learned from making book back in the day, it’s that parlays are a bookie’s best friend. A bankroll is the only leg you have to stand on in the battle with the books, and Mike’s here to offer up advice on how to protect it.

Mark Medina
Mark Medina
NBA Reporter

Mark Medina is a longtime NBA reporter that includes stints as a Lakers blogger with The Los Angeles Times (2010-12), Lakers beat writer with the Los Angeles Daily News (2012-17), Warriors beat writer with Bay Area News Group (2017-19) as well as an NBA reporter/columnist for USA Today (2019-21) and NBA.com (2021-23). Medina is also an NBA insider with Fox Sports Radio and frequent contributor to CBSLA's SportsCentralLA with Jim Hill and with Spectrum Sportsnet.

Daria Tuboltseva
Daria Tuboltseva
Hockey Journalist

Daria went to St. Petersburg State University and earned a bachelor of international journalism. Working as a sports journalist from 2014, from 2016 as a hockey journalist. Covered 5 World Championships, 2022 Winter Olympics, 2020 World Juniors, 6 Gagarin Cup Finals. 

Owner of a telegram channel Coolest Game on Earth.

Integrative nutritionist specializing on sports nutritionology.