BetMGM Vs DraftKings

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18 min read
iconMar 31, 2024, 2:20 PMicon

BetMGM vs DraftKings: Which Sportsbook Is Better for the Bettor?

BetMGM launched its online betting platform in 2019, rooted in a partnership between industry giants MGM Resorts International and Entain plc. 

It operates across 20 states and Puerto Rico, extending its reach to Ontario, Canada. It showcases a diverse sportsbook through various platforms, including iOS, Android, and desktop. BetMGM offers a first bet offer of up to $150 back in Bonus Bets, catering to a wide audience with a minimum deposit of $10 and numerous payment methods for user convenience.

DraftKings, which transitioned from a daily fantasy sports platform in 2012 to a comprehensive sportsbook post-2018, is listed on the Nasdaq with its main operations in Boston. The platform offers services in numerous U.S. states and Ontario, Canada, and provides a welcome bonus of $150 in Bonus Bets for a minimal initial bet of $5. DraftKings emphasizes user accessibility with its wide array of payment options and a relatively swift withdrawal process across mobile and desktop interfaces.

Key Stats & Features Comparison

FeatureBetMGMDraftKings
Welcome BonusFirst Bet OfferGet $150 in Bonus Bets
Mobile Apps (iOS/Android)YesYes
Appstore Rating4.8/54.7/5
Google Play Rating4.1/54.6/5
Legal States2323
Live BettingYesYes
Live StreamingYes Yes
Payout Speed1-5 Days1-5 Days
Rewards ProgramBetMGM RewardsDynasty Rewards
Sportsbook ReviewBetMGM Sportsbook ReviewDraftKings Sportsbook Review
BetMGM Sportsbook

Great Rewards Program

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24H Le Mans
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CAF
icon
AHL
icon
ATP
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BWF
AZ
CO
IN
IA
IL
KS
icon
CAD
USD
Venmo
American Express
Borgata Cage
Mastercard
icon
user reviews
Min. First Deposit
icon
Max. Withdrawal
icon
Withdrawal Speed
icon
Vig
icon

Gambling problem? Call 1-800-GAMBLER (Available in the US) Call 877-8-HOPENY or text HOPENY (467369) (NY) Call 1-800-327-5050 (MA) 21+ only. Please Gamble Responsibly. Call 1-800-NEXT-STEP (AZ), 1-800-BETS-OFF (IA), 1-800-981-0023 (PR). First Bet Offer for new customers only (if applicable). Subject to eligibility requirements. Rewards are non-withdrawable bonus bets that expire in 7 days. In partnership with Kansas Crossing Casino and Hotel. See BetMGM.com for Terms. US promotional offers not available in DC, Mississippi, New York, Nevada, Ontario, or Puerto Rico.

What Users Say About Their Overall Experience at BetMGM

3393
Reviews
Updated Nov 25, 2024, 9:52 PM
53%
Positive
8%
Mixed
39%
Negative
AI
User Reviews Analysis

The reviews for the sports betting app reveal a diverse range of user experiences across various aspects, including bonuses and promotions, functionality, cashiering, odds and pricing, market coverage, and support.

Pros:

  • Bonuses & Promotions: Approximately 60% of users appreciate the generous and frequent bonuses, such as bonus bets and daily promotions, while some express a desire for more deposit match bonuses and clearer terms.
  • Functionality & User Experience: Many users praise the app’s user-friendly interface and quick transactions, highlighting ease of navigation.
  • Cashiering: A significant number of users commend the app for its swift and efficient deposit and withdrawal processes, with some reporting prompt payouts.
  • Odds & Pricing: Users appreciate the competitive odds offered by the app, making it an appealing option for bettors.
  • Market Coverage: Many users value the wide range of betting options across various sports, including extensive coverage of popular leagues.

Cons:

  • Bonuses & Promotions Issues: Around 30% of users report negative experiences, including difficulties receiving bonuses and high wagering requirements, with some claiming they were banned from promotions after winning a certain amount.
  • Functionality Problems: Numerous users report frequent login issues, slow loading times, and technical glitches, which detract from their overall experience.
  • Cashiering Challenges: Some users have faced issues with winnings being removed, deposits not reflecting in the app, and complicated withdrawal processes.
  • Perceived Rigging of Odds: A subset of users feel the app is rigged, citing significant losses and concerns that odds change unfavorably after they start winning.
  • Limited Market Options: Some users are dissatisfied with the app’s offerings for certain sports and events, requesting more extensive betting options and props.

Suggestions for Improvement:

  • Enhance Promotions: Streamline the bonus distribution process and clarify the terms and conditions to build trust and satisfaction among users.
  • Improve Functionality: Address technical issues related to app performance, including login stability and loading times, to enhance the overall user experience.
  • Streamline Cashiering: Simplify the withdrawal process and ensure transparency regarding deposit and withdrawal statuses to prevent user frustration.
  • Expand Market Options: Increase the variety of betting options, especially for less-covered sports and events, to cater to a broader audience.
  • Revamp Support Services: Enhance customer support by reducing response times and improving issue resolution, ensuring users receive timely assistance when needed.
DraftKings Sportsbook

Great Choice for NFL & NBA

Go to Website
Euro
More leagues
NJ
CO
OH
IA
VA
KY
AZ
CAD
USD
Debit Cards
3814
user reviews
$10
Min. First Deposit
Varies
Max. Withdrawal
1-5
Withdrawal Speed
1-4.7%
Vig

Our review of DraftKings Sportsbook is intended to provide a thorough, unbiased perspective based on available information. We uphold the principles of responsible gambling and encourage users to set limits, engage thoughtfully, and approach betting as entertainment rather than income. For those who need assistance with gambling-related concerns, please seek support from trusted resources.

What Users Say About Their Overall Experience at DraftKings

3814
Reviews
Updated Nov 25, 2024, 9:52 PM
37%
Positive
10%
Mixed
53%
Negative
AI
User Reviews Analysis

Bonuses & Promotions:

  • Pros: 40% of users appreciate the variety of promotions, including boosts and "no sweat" opportunities, which have led to successful bets and substantial winnings.
  • Cons: 60% of users express dissatisfaction, citing a lack of free bets, deposit bonuses, and a less generous rewards program, especially for loyal customers. Technical issues with promotions not applying correctly, and complaints of misleading offers, further add to the frustration.

Functionality & User Experience:

  • Pros: Users praise the app’s user-friendly interface, seamless navigation, and the ease of cashing in and out. The intuitive design makes betting straightforward.
  • Cons: Frequent crashes, slow response times, and lagging have negatively impacted the user experience. Location verification has been deemed intrusive and unnecessary by some, and account verification issues have also been raised.

Cashiering:

  • Pros: Users find the deposit and withdrawal process efficient, with many praising quick payouts, some as fast as 10 minutes. The interface for cashiering is also seen as intuitive.
  • Cons: Issues with crashes and technical problems during key moments, like deposits or withdrawals, are frequently reported. The app’s verification process, which sometimes leads to account suspensions or extended delays in accessing funds, has been criticized.

Odds & Pricing:

  • Pros: Some users report significant winnings, appreciating the pre-calculated odds and variety of sports available, particularly hockey.
  • Cons: A significant number of users perceive the odds as rigged, with reports of the app changing odds during bet submissions and favoring the house in casino games. Technical issues like lagging and freezing during live betting make it difficult to place timely bets, further disadvantaging users.

Market Coverage:

  • Pros: The app’s wide range of sports and events, along with an array of betting options, has been praised. Users enjoy the diverse offerings, including niche sports and prop bets.
  • Cons: Performance issues such as freezing and lagging during live betting have been reported, leading to missed opportunities. The app’s handling of live odds, frequent changes, and premature event closings have also been criticized.

Support:

  • Cons: A majority of users are dissatisfied with the app’s support, describing it as slow, unhelpful, and unable to resolve technical glitches or verification problems. Issues with contacting customer service and difficulties withdrawing funds are common complaints.
  • Pros: A smaller group of users have reported positive experiences, noting helpful, fast, and reliable customer service responses.

Whose Bonuses are Better?

Bonuses play a role in the betting experience. Whether through welcome offers, loyalty rewards, and unique promotions, these are the ways that BetMGM and DraftKings bring in new users and retain existing ones. We’ve listed all of the available bonuses across both of these sportsbooks so you can see the whole picture.

BetMGM New Customer Bonus

The BetMGM First Bet Offer presents a unique opportunity for new bettors to engage with sports wagering with a safety net. When you sign up, make a qualifying sportsbook deposit, and place your first bet on any game, if that bet doesn't result in a win, BetMGM offers to return your stake in the form of Bonus Bets, up to a maximum of $150. 

This offer is designed to reduce the sting of a first-time loss, allowing participants to explore BetMGM's vast sports betting landscape without the immediate financial downside. To participate, users must download the BetMGM Sportsbook app or visit their website, sign up, deposit at least $10, and then place their initial wager. If the bet is lost, the bonus bets are made available after the initial wager settles, allowing for further betting opportunities without an additional investment.

null
Gambling problem? Call 1-800-GAMBLER (Available in the US) 21+ only. Please Gamble Responsibly.

See BetMGM.com for Terms. US promotional offers not available in DC, Mississippi, New York, Nevada, Ontario, or Puerto Rico.

DraftKings New Customer Bonus
DraftKings Sportsbook offers a promotional bonus for new customers, providing an opportunity to earn up to $500 in bonus bets along with a complimentary one-month subscription to NFL+ Premium. 

BetMGM Bonuses

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Rewards Program

BetMGM Rewards

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Refer-a-Friend Bonus

BetMGM: Refer-A-Friend Bonus

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What Users Say About BetMGM's Bonuses

3393
Reviews
Updated Nov 25, 2024, 9:52 PM
40%
Positive
4%
Mixed
56%
Negative
AI
User Reviews Analysis

After reviewing user feedback, it is evident that the bonuses and promotions on the sports betting app evoke mixed reactions. While a significant portion of users enjoys the generous and frequent promotions, a considerable number have faced issues that detract from their overall experience.

Pros:

  • Generous Promotions: Approximately 60% of users appreciate the variety and frequency of bonuses, including bonus bets, boosts, and free play bonuses, which enhance their betting experience.
  • User-Friendly Interface: Positive feedback highlights the app’s quick payouts and easy navigation, making it appealing for users.

Cons:

  • Wagering Requirements: Around 30% of users have reported high wagering requirements that make it challenging to access their bonuses, even after fulfilling conditions.
  • Promotion Restrictions: Some users expressed frustration over being banned from promotions after winning a certain amount, leading to dissatisfaction.
  • Technical Issues: Users have noted slow loading times and glitches that negatively impact their overall experience with the app.

Suggestions for Improvement:

  • Revise Terms and Conditions: Clarify and possibly reduce the wagering requirements associated with bonuses to make them more accessible to users.
  • Enhance Technical Performance: Address technical issues, such as loading times and app glitches, to improve user experience.
  • Improve Customer Service: Strengthen customer support related to bonuses and promotions, ensuring timely and effective resolution of user issues.

DraftKings Bonuses

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DraftKings $150 In Bonus Bets

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to obtain
08/17/2024
expire
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Welcome Bonus

DraftKings No Sweat First Bet Up To $1000

Medium
to obtain
06/22/2024
expire
21, Terms and Conditions Apply
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Welcome Bonus

DraftKings Bet $5 Get $200

Medium
to obtain
11/03/2024
expire
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Rewards Program

DraftKings Dynasty Rewards

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expire
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What Users Say About DraftKings Bonuses

3814
Reviews
Updated Nov 25, 2024, 9:52 PM
46%
Positive
3%
Mixed
51%
Negative
AI
User Reviews Analysis

The reviews about the sports betting app's bonuses and promotions are mixed. While some users appreciate the variety of promotions and success they've had using bonuses, many others have expressed dissatisfaction with the app’s bonus system, technical issues, and lack of transparency.

Pros:

  • 40% of users praise the variety of promotions, boosts, and "no sweat" bets.
  • Users share success stories of winning substantial amounts with these bonuses.
  • Engaging bonus features are appreciated by some.

Cons:

  • 60% of users express dissatisfaction with the lack of free bets and deposit bonuses, especially for loyal customers.
  • Technical issues with bonuses not working properly, with customer support unable to resolve them.
  • Accusations of bait-and-switch tactics and misleading promotions.
  • Slow app performance and glitches, particularly affecting live betting decisions.
  • Complaints about the referral system, with users not receiving promised rewards.
  • Promotions described as limited or only applicable to certain types of bets.

Suggestions for improvement:

  • Increase the number and variety of free bets and deposit bonuses.
  • Enhance the rewards program for existing and loyal customers.
  • Fix technical glitches and improve the app's performance during live betting.
  • Ensure promotions are transparent, straightforward, and applicable to a wider range of bets.

Mobile Apps Comparison

The iOS and Android mobile apps for BetMGM and DraftKings both offer robust functionality and user-friendly interfaces, catering to a broad spectrum of bettors. 

Users appreciate the intuitive navigation, comprehensive betting markets, and the ease of managing accounts directly from their smartphones. Both apps receive praise for their reliability and the smooth experience they provide, from placing bets to withdrawing winnings. 

Ultimately, the choice between BetMGM and DraftKings' mobile apps may come down to personal preference for specific app features or the availability of certain bets and games.

BetMGM iOS AppBetMGM iOS App

Great Rewards Program

24H Le Mans
CAF
AHL
ATP
BWF
Bellator
AZ
CO
DC
IL
IN
IA
KS
CAD
USD
ApplePay
Mastercard
VISA
Discover
American Express
user reviews
Min. First Deposit
Max. Withdrawal
Withdrawal Speed
Vig

Gambling problem? Call 1-800-GAMBLER (Available in the US) Call 877-8-HOPENY or text HOPENY (467369) (NY) Call 1-800-327-5050 (MA) 21+ only. Please Gamble Responsibly. Call 1-800-NEXT-STEP (AZ), 1-800-BETS-OFF (IA), 1-800-981-0023 (PR). First Bet Offer for new customers only (if applicable). Subject to eligibility requirements. Rewards are non-withdrawable bonus bets that expire in 7 days. In partnership with Kansas Crossing Casino and Hotel. See BetMGM.com for Terms. US promotional offers not available in DC, Mississippi, New York, Nevada, Ontario, or Puerto Rico.

What Users Say About BetMGM's App

3393
Reviews
Updated Nov 25, 2024, 9:52 PM
44%
Positive
5%
Mixed
51%
Negative
AI
User Reviews Analysis

The reviews of the sports betting app reveal a blend of positive feedback and significant areas needing improvement, highlighting both user satisfaction and frustration.

Pros:

  • User-Friendly Design: Many users appreciate the app’s intuitive interface and ease of navigation, making it simple to place bets.
  • Quick Transactions: Users commend the speed of transactions, noting that deposits and withdrawals are typically processed quickly.
  • Variety of Betting Options: The app offers a wide range of betting options and generous promotions, contributing to an enjoyable betting experience for many.

Cons:

  • Functionality Issues: Numerous users report problems such as frequent login issues, slow loading times, freezing, lagging, location errors, and difficulties with withdrawals.
  • Customer Service Concerns: Some users find customer service unhelpful and slow, with reports of accounts being closed without explanation and winnings withheld.
  • Betting Restrictions: Users express dissatisfaction with betting restrictions, particularly the inability to place certain bets after reaching maximum limits, and issues with withdrawal requests not being processed correctly.

Suggestions for Improvement:

  • Enhance App Stability: Address the functionality issues to minimize login problems, slow loading, and freezing to improve the overall user experience.
  • Improve Customer Support: Strengthen customer service to ensure timely responses and resolutions to user inquiries, as well as clear communication regarding account issues.
  • Implement User Suggestions: Consider implementing features such as displaying game scores in bet summaries and enhancing overall app performance for a more seamless experience.
DraftKings iOS AppDraftKings iOS App

Great Choice for NFL & NBA

NBA
Euroleague
GBF
CAP
CAF
Euro
AZ
CO
CT
IL
IN
IA
KS
USD
CAD
American Express
ApplePay
Bank Wire Transfer
Cash at Cage
Cash at Retail Stores
user reviews
Min. First Deposit
Max. Withdrawal
Withdrawal Speed
Vig

Our review of DraftKings Sportsbook is intended to provide a thorough, unbiased perspective based on available information. We uphold the principles of responsible gambling and encourage users to set limits, engage thoughtfully, and approach betting as entertainment rather than income. For those who need assistance with gambling-related concerns, please seek support from trusted resources.

What Users Say About DraftKing's App

3814
Reviews
Updated Nov 25, 2024, 9:52 PM
27%
Positive
4%
Mixed
69%
Negative
AI
User Reviews Analysis

The sports betting app has received mixed reviews, with users expressing both praise and frustration. While the app is commended for its user-friendly interface, easy navigation, and quick cash-in and cash-out options, there are significant concerns about its performance and customer service.

Pros:

  • User-friendly interface and easy navigation.
  • Quick and efficient cash-in and cash-out processes.
  • Wide range of sports and events covered.
  • Frequent promotions and bonuses, leading to profits for some users.

Cons:

  • Frequent crashes, slow response times, and lagging during use.
  • Issues with location verification, perceived as intrusive and unnecessary.
  • Allegations of unfair or rigged games by some users.
  • Difficulty in accessing customer service and poor support responsiveness.
  • Problems with account verification, login, and inconsistent updates.

Leagues Comparison

When comparing the range of leagues offered, BetMGM provides access to over 120 leagues, while DraftKings expands its reach with over 180 leagues. This difference reflects each platform's commitment to catering to a diverse audience, offering a broad spectrum of sports across various global markets. The selection can influence a bettor's choice, depending on their interest in niche or international sports alongside mainstream leagues. 

The edge in this category goes to DraftKings with its abundance of national and international leagues available. 

BetMGM's Leagues

Football
NFL
NFL
Available
Basketball
NBA
NBA
Available
Baseball
MLB
Major League Baseball
Available
Hockey
NHL
NHL
Available
Soccer
UEFA
UEFA
Available
Soccer
UCL
UEFA Champions League
Available
Soccer
UEL
Europa League
Available
Football
CFL
CFL
Available
Football
NCAAF
NCAAF Football
Available
Cycling
cycling
Cycling
Available
Basketball
NCAAB
NCAA Basketball
Available

User Reviews for BetMGM's Leagues

3393
Reviews
Updated Nov 25, 2024, 9:52 PM
44%
Positive
14%
Mixed
42%
Negative
AI
User Reviews Analysis

The sports betting app has garnered mixed reviews from users, particularly regarding its market coverage, highlighting both positive feedback and areas needing enhancement.

Pros:

  • Wide Range of Options: Many users appreciate the app's extensive selection of betting options across various sports, including major leagues and smaller events.
  • User-Friendly Interface: The app is noted for its intuitive design, allowing for quick transactions and easy navigation.
  • Reliable Customer Support: Users have praised the responsiveness and helpfulness of customer support, along with daily promotions that enhance the betting experience.

Cons:

  • Limited Sports Coverage: Some users express dissatisfaction with the lack of betting options for certain sports and events, including horse racing, BKFC, specific games, and overseas basketball.
  • Technical Issues: Users have reported problems that prevent them from placing last-minute bets or accessing specific types of bets, which can hinder their betting experience.
  • Customer Service Limitations: While some users find support helpful, others have reported unresponsive service that fails to resolve issues effectively.

Suggestions for Improvement:

  • Expand Sports Options: Increase the variety of sports and events available for betting, focusing on popular but currently underserved options like horse racing and international leagues.
  • Address Technical Glitches: Resolve technical issues to ensure that users can place last-minute bets and access all betting features smoothly.
  • Enhance Customer Support: Improve the customer service experience by providing better training and resources for the support team to handle user inquiries and issues more effectively.

DraftKings' Leagues

Football
NFL
NFL
Available
Basketball
NBA
NBA
Available
Baseball
MLB
Major League Baseball
Available
Hockey
NHL
NHL
Available
Soccer
UEFA
UEFA
Available
Soccer
UCL
UEFA Champions League
Available
Soccer
UEL
Europa League
Available
Football
CFL
CFL
Available
Football
NCAAF
NCAAF Football
Available
Cycling
cycling
Cycling
Not available
Basketball
NCAAB
NCAA Basketball
Available

User Reviews for DraftKings Leagues

3814
Reviews
Updated Nov 25, 2024, 9:52 PM
52%
Positive
9%
Mixed
39%
Negative
AI
User Reviews Analysis

The overall user experience with the sports betting app's market coverage is mixed. Users appreciate the variety of betting options and sports covered, but issues with the app's performance, particularly during live betting, are a common source of frustration.

Pros:

  • Extensive range of sports and events covered.
  • Numerous betting options, including interesting prop bets.
  • Quick payouts and easy deposit/withdrawal processes.
  • Regular promotions and bonuses.

Cons:

  • Frequent lags, freezes, or crashes during live betting, leading to missed opportunities.
  • Issues with the app's location check and two-step authentication process.
  • Constantly changing live odds and events closing prematurely, preventing users from betting on key moments.
  • Lack of clarity in betting schemes and poor explanations from customer service, often perceived as automated responses.
  • Mixed reviews on customer service, with some praising it and others calling it terrible.
  • Reports of bets closing out prematurely and glitches affecting scoring.

Suggestions for Improvement:

  • Improve app speed and performance, particularly during live betting.
  • Provide clearer explanations of betting schemes and odds.
  • Enhance same game parlay and teaser options.
  • Address glitches and improve stability in high-traffic periods to reduce missed bets.

Unique Offerings

BetMGM Additional Features:

  • Live Betting: Daily events with a user-friendly interface.
  • Live Streaming: Access to stream various sports events.
  • Poker: Cash games and daily tournaments available.
  • Early Cash Out: Option for selected markets.
  • Same-game Parlays: For eligible events, clearly marked.
  • Friend Referrals: Bonuses for meeting wagering requirements.
  • MGM Rewards: Earn points redeemable for various services.

DraftKings Additional Features:

  • Same Game Parlays: Combines multiple wagers within a single event.
  • Live Betting: Real-time odds adjustments for ongoing events.
  • Player Prop Betting: Bets on individual player performances.
  • Early Cash Out: Allows ending bets early for a portion of the potential win.
  • Marketplace: Trading platform for collectibles, including NFTs.
  • Player-Centric Betting: "Player Pages" for centralized prop betting on individual athletes.

Customer Support Comparison

In evaluating the customer support of BetMGM and DraftKings, we scrutinize their responsiveness, efficiency, and the breadth of assistance provided. This examination reveals how each platform ensures user concerns are promptly and effectively addressed, highlighting live support, resource availability, and social media engagement as pivotal elements of their service frameworks.

BetMGM Customer Support:

  • Speed and Effectiveness: Notably quick in addressing concerns, with professional staff available around the clock.
  • Live Chat: Offers 24/7 access to support staff with a seamless transition from automated messages to human agents.
  • Agent Interaction: Tested through multiple daily sessions, displaying consistent and rapid response times.
  • Social Media: Active engagement on various platforms, with a specialized team responding within an average of 90 minutes.

DraftKings Customer Support:

  • Support Platform: Extensive resource site with articles and tutorials aiming to preemptively address user questions.
  • Speed and Effectiveness: Varied response times were observed, with potential delays during peak hours.
  • Social Media: Maintains a responsive Twitter presence, answering direct messages with an average response time of 90 minutes.

Each platform has tailored its customer support to provide timely and effective solutions, with BetMGM focusing on speed and DraftKings on comprehensive self-help resources.

Time (ET)

BetMGM Time to Resolution

DraftKings Time to Resolution

9:00am

3 minutes and 25 seconds

5 minutes and 26 seconds 

12:00am

3 minutes and 47 seconds

6 minutes and 11 seconds

6:00pm

5 minutes and 50 seconds

9 minutes and 12 seconds

10:00pm

5 minutes and 45 seconds

10 minutes and 4 seconds

 

BetMGM's Customer Support User Reviews

3393
Reviews
Updated Nov 25, 2024, 9:52 PM
12%
Positive
2%
Mixed
86%
Negative
AI
User Reviews Analysis

The analysis of user reviews for the sports betting app's support service indicates a predominantly negative sentiment, with several key areas for improvement highlighted.

Positive Aspects:

  • Quick Responses: A small number of users reported positive experiences, noting quick response times and effective resolutions to their issues.
  • User-Friendly Interface: Some users appreciate the app’s user-friendly interface and smooth navigation, crediting the technical support team for these features.

Negative Aspects:

  • Withdrawal Issues: A significant number of users expressed frustration with the withdrawal process, citing difficulties in accessing their winnings and experiencing blocked or restricted accounts without clear explanations.
  • Slow Response Times: Many users reported long wait times for responses from customer support, with some waiting weeks for resolutions to their queries.
  • Misleading Promotions: Complaints about misleading promotions and bonuses were prevalent, contributing to user dissatisfaction and a lack of trust in the app.

Areas for Improvement:

  1. Enhance Support Efficiency: Improve the response times and effectiveness of the support team to ensure timely resolutions for users facing issues.
  2. Streamline Withdrawal Processes: Develop a more transparent and efficient withdrawal process to alleviate user frustrations and ensure they can access their winnings easily.
  3. Improve Communication: Foster clearer communication regarding account status, withdrawal processes, and the terms of promotions to build trust with users.
  4. Increase Transparency: Address concerns about misleading promotions by providing clear and straightforward information about bonuses and promotions to prevent user dissatisfaction.

DraftKings Customer Support User Reviews

3814
Reviews
Updated Nov 25, 2024, 9:52 PM
10%
Positive
1%
Mixed
89%
Negative
AI
User Reviews Analysis

After thoroughly analyzing user feedback, it is evident that the sports betting app's support has received predominantly mixed to negative reviews. A significant number of users are dissatisfied with various aspects of the support service, with key concerns outlined below:

Main Concerns with Support:

  1. Slow Response Times: A common complaint is that customer support takes too long to respond, leaving users frustrated and without timely resolutions to their issues.
  2. Unresolved Technical Glitches: Many users report ongoing technical problems—such as frequent crashes, freezes, and slow response times—which are not adequately addressed by support. This impacts their betting experience and trust in the platform.
  3. Account Restrictions & Lockouts: A large number of users have experienced account suspensions or restrictions without clear communication or explanation. They express frustration with the lack of help in regaining access to their accounts, especially after deposits or winnings.
  4. Withdrawal Issues: Numerous users have reported difficulties withdrawing their winnings, with some alleging that the app refused to pay out. This has led to dissatisfaction and doubts about the app’s reliability in handling transactions.
  5. Unresponsive Customer Service: In addition to slow responses, several users mentioned that customer service was either unhelpful or unreachable due to technical problems within the app, further compounding user frustration.
  6. Complicated Verification Process: While the app’s security and identity verification measures were praised by some, others found the process overly complicated and cumbersome. The verification steps often led to delays in accessing accounts or withdrawing funds.

Positive Feedback:

Despite the overall negative sentiment, a smaller group of users shared positive experiences, particularly in cases where:

  • Customer service was helpful, fast, and reliable: These users appreciated the quick resolution of issues and the professionalism of the support team.
  • Security measures were valued: Some users felt reassured by the app’s commitment to security, even though others found it frustrating.

Who's Got Better Security?

BetMGM Security

For BetMGM, their security framework includes licensing across all active states, employing AES, HTTPS, and SSL encryption for data protection, advanced intrusion detection systems for server security, mandatory two-factor authentication, regular security audits, and strict data privacy policies.

DraftKings Security

DraftKings ensures security through state-specific licensing, SSL encryption for data safety, strong two-factor authentication, visible web safety indicators like padlock icons, and a comprehensive security program, although it does not disclose specific firewall or defense details.

Odds Comparison

In our odds comparison section, we evaluate the betting lines and odds offered by BetMGM and DraftKings. This analysis aims to provide insights into which platform might offer more favorable conditions for various sports and events.

Game

BetMGM

DraftKings

76ers vs. Knicks

3.20 (1.36)

+210 (-258)

Rangers vs. Hurricanes

O 6 (2.00) | U 6 (1.83)

O 6 (+1.05) | U 6 (-125)

Arsenal vs.FC Porto

O 3.5 (2.30) | U 3.5 (1.55)

O 3.5 (+275) | U 3.5 (-3.99)

Which Sportsbook is More Responsible?

DraftKings

DraftKings emphasizes the importance of responsible gaming by providing various tools and resources aimed at promoting safer gambling practices. Their approach includes:

  • Limit-Setting Tools: These tools allow users to set daily, weekly, or monthly limits on their deposits and spending, offering a proactive way to manage gaming activity and prevent excessive gambling.
  • Cool-Off Periods: DraftKings offers the option for users to take a break from their accounts for both short and extended periods, which is beneficial for self-regulation and preventing gambling addiction.
  • Self-Exclusion: This feature enables players who recognize they have a gambling problem to voluntarily exclude themselves from the platform, thus preventing further gaming activities.
  • DK Safer Play: A specialized website dedicated to responsible gambling, DK Safer Play provides valuable information, quizzes, and assistance for addressing gambling-related issues.
  • Opt-Out Program: Users can unsubscribe from marketing communications, which helps reduce gambling temptations through their account settings or by contacting support.

BetMGM

BetMGM, in partnership with the American Gaming Association, underscores the significance of responsible gambling with a comprehensive set of tools:

  • Deposit and Spend Limits: Users can set limits on their deposits and bets over daily, weekly, or monthly periods, which aids in managing gambling habits.
  • Daily Time Limit: This tool helps users control the total amount of time spent on gaming, from sign-in to sign-out, encouraging shorter gaming sessions.
  • Cool Off Time Limit: Offers users the option to take a break for periods ranging from 3 to 180 days, which can help with self-regulation.
  • Self-Exclusion: Similar to DraftKings, this allows users to exclude themselves from betting on all BetMGM platforms for a specified duration, aiding in the fight against gambling addiction.
  • Reality Check Reminders: Periodic reminders are sent to users to evaluate their gaming time, promoting awareness and responsible gambling behavior.
  • Account Closure: Users have the option to temporarily or permanently close their account, which can be a decisive step for those seeking to stop gambling.
  • Gaming History Review: This feature enables users to review and assess their gaming behavior, offering insights into their gambling patterns and potential issues.

Both DraftKings and BetMGM offer a comprehensive suite of tools designed to promote responsible gambling. Each platform provides limit-setting features, self-exclusion options, and resources for individuals seeking help with gambling issues. 

Summing up BetMGM vs. DraftKings

In comparing BetMGM and DraftKings, one observes distinct characteristics and offerings that define each sportsbook. Both platforms have established a significant presence in the online betting industry, providing a comprehensive range of betting options across numerous sports and events. BetMGM, a collaboration between MGM Resorts International and Entain plc, launched its online platform in 2019, featuring a generous welcome bonus and a robust rewards program. 

DraftKings, transitioning from a daily fantasy sports platform to a full-fledged sportsbook, emphasizes user accessibility and a diverse array of betting markets.

The legal operation across over 20 states and in Ontario, Canada, for both sportsbooks highlights their widespread appeal and compliance with regulatory standards. They offer comparable services in terms of mobile app functionality, payment methods, and customer support, ensuring a user-friendly betting experience. The responsible gambling tools provided by both BetMGM and DraftKings underscore their commitment to safer gambling practices, with each platform offering various mechanisms for self-regulation and support.

In summary, BetMGM and DraftKings each bring unique features and services to the table, catering to a wide audience of bettors with their respective strengths in bonuses, betting options, and user experience.

FAQs

General Information

What are the main differences between BetMGM and DraftKings?

BetMGM and DraftKings both offer a wide array of betting options and features, but they differ in their welcome bonuses, range of leagues offered, and additional features like live streaming, poker, and a marketplace for collectibles.

In which states are BetMGM and DraftKings legally operating?

Both sportsbooks operate in over 20 states across the U.S. and in Ontario, Canada, with slight differences in specific state availability due to regulatory approvals.

Bonuses and Promotions

What welcome bonuses do BetMGM and DraftKings offer to new users?

BetMGM offers up to $1,500 back in Bonus Bets, while DraftKings provides a welcome bonus of $150 in Bonus Bets for a minimal initial bet of $5.

How do the rewards programs of BetMGM and DraftKings compare?

BetMGM offers BetMGM Rewards, while DraftKings features Dynasty Rewards, each designed to offer value back to the user through various promotions and reward offerings.

Payments and Withdrawals

What payment methods are available on BetMGM and DraftKings?

Both platforms support a wide range of payment options, including credit/debit cards, bank transfers, e-wallets, and more, facilitating easy deposits and withdrawals.

Odds and Betting Options

Which sportsbook offers more leagues for betting?

DraftKings provides access to over 180 leagues, surpassing BetMGM's offering of over 120 leagues, catering to a broader spectrum of sports enthusiasts.

How do the odds comparison between BetMGM and DraftKings for major games?

Odds comparison for specific games like 76ers vs. Knicks, Rangers vs. Hurricanes, and Arsenal vs. FC Porto show that each sportsbook offers competitive odds with slight differences, impacting potential payouts.

Mobile App and Usability

Which mobile app is better, BetMGM or DraftKings?

Both apps are highly rated on iOS and Android platforms. The choice between them may depend on user preference regarding interface design, ease of use, and specific features.

Customer Support and Security

Who has better customer support, BetMGM or DraftKings?

BetMGM is noted for its quick response times and 24/7 live chat support, while DraftKings offers comprehensive self-help resources and responsive social media engagement.

Responsible Gambling Tools

How do the responsible gambling tools of BetMGM and DraftKings compare?

Both sportsbooks offer a suite of tools designed to promote responsible gambling, including limit-setting features, cool-off periods, and self-exclusion options. BetMGM adds daily time limits and reality check reminders, providing a slightly broader toolset.

<p>With 20+ years of writing experience across sports, gambling, regulation, technology, and startups, Sol brings a broad understanding to his role as Editor-in-Chief at RG. His work provides clear, factual information to help readers make informed decisions about gambling. Sol’s approach is about transparency and research, so the content at RG is straightforward, evidence-based, and accessible.</p><p>At RG, Sol keeps the focus on the reader by maintaining a standard of reliability and integrity in the information shared. Under his editorial direction, RG aims to provide practical insights into sports and sports entertainment that support a balanced and informed approach. Sol’s approach has helped RG become a go-to source for readers looking to engage responsibly and thoughtfully in the industry.</p>
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Meet our Authors

Paruyr Shahbazyan started his business career as an entrepreneur in 2000. Over 13 years, he learned business and leadership, which laid the foundation for his career.

In 2013, Paruyr entered the sports and betting industry as the founder and president of Bookmaker Rating, an online media platform he led until 2020. The platform focuses on in-depth analysis and insights in sports betting and has gained a reputation for quality content.

In 2022, Paruyr co-founded Azuro, a decentralized betting protocol. This shows his commitment to technology in the sports betting space. Through all these experiences, Paruyr has been shaping and influencing the betting industry, setting new trends and standards.

Innovation in sportsbetting comes from a deep understanding of both technology and the human element of sports.

Strategic Vision

Paruyr's vision is to revolutionize the sports entertainment industry by integrating technology. He sees the future of sports entertainment as a blend of traditional sports knowledge with innovative tech solutions, like decentralized protocols, to enhance user experience and fairness. He aims to create platforms that are not only user-friendly but also uphold the highest standards of ethical reporting, contributing to a more responsible and enjoyable sports culture.

Sol Fayerman-Hansen
Sol Fayerman-Hansen
Editor-in-Chief

With 20+ years of writing experience across sports, gambling, regulation, technology, and startups, Sol brings a broad understanding to his role as Editor-in-Chief at RG. His work provides clear, factual information to help readers make informed decisions about gambling. Sol’s approach is about transparency and research, so the content at RG is straightforward, evidence-based, and accessible.

At RG, Sol keeps the focus on the reader by maintaining a standard of reliability and integrity in the information shared. Under his editorial direction, RG aims to provide practical insights into sports and sports entertainment that support a balanced and informed approach. Sol’s approach has helped RG become a go-to source for readers looking to engage responsibly and thoughtfully in the industry.

Cristina Varela Galan
Cristina Varela Galan
Problem Gambling Expert

Cristina used to work as a Psychology Assistant in the Bizkaia Pathological and Risky Gamblers Association. She was also part of a research team in Deusto University, specializing in pathological gambling area. While working there, she managed to develop her own project 

 “Exploring the association between emotional regulation, alexithymia, stressful life events and gambling in adolescent and young adult women”.

Nick Ashbourne
Nick Ashbourne
Senior Writer

Nick has been fascinated with sports since he was first taken to a Toronto Maple Leafs game in 1998, and he's been writing about them professionally since 2014.

Nick has covered baseball and hockey for outlets like The Athletic, Sportsnet, and Yahoo Sports while growing his expertise in sports data analysis and research. 

Between 2022 and 2023, he worked for a betting startup called NorthStar Bets. In 2024, he contributed to Oddspedia before joining the RG team.

Sergey Demidov
Sergey Demidov
Head of News Department

Sergey has been in sports journalism since 2007 as a reporter, editor, and manager. He has covered the Olympic Games, soccer World Cups, the World Cup of Hockey in 2016, the European championships, the Stanley Cup Finals, IOC events, and many others. Sergey interviewed the sport's greatest athletes, coaches, and executives. Since 2016, he has been an Independent Senior Editor of NHL.com/ru.

Anna Kravtcova
Anna Kravtcova
Problem Gambling Expert

Ph.D. in organizational psychology, an internationally certified psychologist (EuroPsy 2022, Cognitive behavioural therapy of mindfulness 2020, International Society for Emotional Intelligence 2017, Russian Psychological society 2014, American Psychological Association(Society for Industrial and Organizational Psychologist) 2011), speaker of many international conferences (USA, Brazil, Portugal, Czech Republic, Russia, etc.). TEDx speaker.

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