Coolbet Sportsbook Review for 2025

Overall User Experience with the Sports Betting App

The reviews of the sports betting app reveal a complex landscape of user experiences across various themes, including bonuses & promotions, functionality & user experience, cashiering, market coverage, support, and odds & pricing. Below is a consolidated summary of the feedback received:

Bonuses & Promotions

• Mixed Feedback: User experiences with bonuses and promotions are divided. While some users appreciate the rewards, particularly from Red Rock, others feel the offerings are insufficient, especially for long-term or high-stake bettors.
• Room for Improvement: Approximately 50% of users expressed a desire for more competitive bonuses and rewards to enhance customer satisfaction.

Functionality & User Experience

• Positive Aspects: Some users reported improvements in app reliability, with fewer crashes compared to previous versions.
• Negative Aspects: Many users still face technical issues, including app freezing, a confusing user interface, and a lack of live scores and in-play betting options.

Cashiering

• Delayed Payouts: A significant number of users reported issues with delayed payouts, particularly for winnings over $500, leading to frustration.
• Customer Service Support: Users expressed dissatisfaction with the lack of timely support for cashiering issues, and concerns about outdated payment processing methods were noted.
• Positive Feedback: Some users appreciated the ability to link bank accounts for easier transactions.

Market Coverage

• Wide Range of Options: Users noted a good variety of betting options, especially in the Nevada market for horse racing.
• Limitations: Many users expressed dissatisfaction with the inability to combine player stats from different games and the lack of betting options for certain sports.
• User Suggestions: Users suggested adding more props, enhancing in-play betting options, and including more women's sports in the betting options.

Support

• Technical Issues: Users reported ongoing problems with the app, contributing to a frustrating experience.
• Response Time: Many users experienced slow response times from customer support, although some recent reviews indicate improvements in this area.
• Mixed Sentiment: While some users appreciated the support team's efforts, the overall sentiment remains mixed, with many still facing challenges.

Odds & Pricing

• Negative Sentiment: The overall feedback on odds and pricing is largely negative, with users expressing dissatisfaction with cashout options and the slow in-play interface.
• Comparison with Competitors: Users noted that Coolbet falls short compared to competitors in terms of better odds and user-friendly interfaces.

Conclusion

In summary, while there are some positive aspects to the sports betting app, significant issues remain across various themes. Users are calling for improvements in bonuses, functionality, cashiering processes, market coverage, support responsiveness, and overall odds and pricing to enhance their betting experience.

Overall Experience with Bonuses & Promotions at Coolbet

The feedback from players regarding bonuses and promotions at Coolbet presents a mixed picture, with a significant divide in user experiences. Here's a summary of the key aspects highlighted in the reviews:

• Positive Experiences:
  • Some users appreciated the rewards and comps they received, particularly those from Red Rock.
  • Many found the new app to be user-friendly and enjoyable.
  • Issues regarding the lack of loyalty points for horse race wagers were addressed, leading to improved satisfaction.
• Negative Experiences:
  • Several users expressed dissatisfaction, feeling that the app does not provide enough rewards or comps, especially for long-term or high-stake betting.
  • One user even felt that the casino was scamming its customers by not offering sufficient bonuses.

Conclusion

In conclusion, while there are users who are satisfied with the bonuses and promotions offered by Coolbet, there remains a notable portion of players who feel that improvements are necessary. The app could enhance customer satisfaction by increasing the availability of rewards and comps, particularly for high-stake betting and long-term users.

Overall Experience with Functionality & User Experience at Coolbet

Based on a comprehensive analysis of user reviews, the overall experience with functionality and user experience at Coolbet can be summarized as follows:

Positive Aspects

• Customer Service: Some users have reported positive experiences with customer service, noting that representatives were helpful and responsive to their inquiries.
• Reliability: A portion of users have found the app to be reliable, with fewer instances of crashes or freezing compared to previous experiences.
• Expanded Betting Options: Many users appreciate the variety of betting options available, which enhances their overall experience.

Negative Aspects

• Technical Issues: Despite some improvements, many users still report issues with the app freezing and crashing, particularly during high-traffic events.
• Geolocation Problems: Users continue to face challenges with the geolocation feature, which can hinder their ability to place bets.
• User Interface: The app's user interface remains a point of contention, with many finding it confusing and not user-friendly.
• Live Scores and In-Play Action: There is still a notable lack of live scores and in-play betting options, which many users feel detracts from the overall betting experience.
• Bonuses and Promotions: Some users have expressed dissatisfaction with the bonuses offered, feeling they are not competitive compared to other sportsbooks.

In summary, while there are some positive aspects to the Coolbet app, such as customer service and reliability, significant issues remain. The app still requires improvements in functionality, user experience, and the overall betting environment. Addressing these concerns will be crucial for enhancing user satisfaction and attracting new players.

Overall Experience with Market Coverage at Coolbet

The reviews regarding market coverage at Coolbet present a mixed bag of experiences among users. Here’s a comprehensive overview based on the feedback received:

Positive Aspects

• Wide Range of Betting Options: Some users appreciate the extensive variety of betting options available, particularly highlighting the app's superiority in the Nevada market for horse racing and in-play wagering.
• Generally Positive Reception: A recent analysis indicates that players have a generally favorable view of the market coverage, suggesting improvements in certain areas have been noted.

Areas of Concern

• Limitations in Betting Options: Many users express dissatisfaction with the app's limitations, including:
  • Inability to combine player stats from different games.
  • Lack of options for same game parlays.
  • Absence of betting options for certain sports, such as boxing.
• Navigation Issues: Users find the app's navigation confusing and unintuitive, making it difficult to locate where to place certain bets.
• Performance Problems: Complaints about the app's speed and reliability are common, with users experiencing frequent geolocation errors and server shutdowns.

User Suggestions for Improvement

• More props to choose from.
• Add second half parlays in NCAA basketball.
• Include more women's sports in the betting options.
• Enhance in-play betting options.
• Increase loyalty points for certain wagers.

Conclusion

In conclusion, while Coolbet offers a decent range of betting options and has received some positive feedback regarding its market coverage, it falls short in terms of overall flexibility and user experience. Users are calling for more variety and improvements in the app's functionality to enhance their betting experience.

Overall Experience with Odds & Pricing at Coolbet

The reviews regarding the odds and pricing at Coolbet present a mixed bag of experiences among users. Here’s a comprehensive overview based on the feedback received:

• Negative User Experience: The overall sentiment towards the sports betting app's odds and pricing remains largely negative. Many users have expressed dissatisfaction with various features.
• Cashout Options: A significant number of users are unhappy with the lack of early cashout options, which limits their ability to manage bets effectively.
• In-Play Interface: The slow in-play interface has been a major point of criticism, often leading to missed betting opportunities during live events.
• Comparison with Competitors: Users have noted that when compared to competitors like Bet MGM, Caesars, Draft Kings, and Fan Duel, Coolbet falls short in terms of offering better odds and a more user-friendly interface.
• App Layout: The app's layout and in-play action have been described as less enjoyable and more difficult to navigate compared to previous versions.
• Live Scores and Bet History: The absence of live scores for closed games and a record of previous bets from the old app has been a significant drawback for many users.
• Customer Service: Users have reported issues with customer service, particularly regarding slow response times to queries and disputes.
• Payout Times: There are concerns about payout times, with many users finding them to be longer than those of competing platforms.
• Same Game Parlay Offerings: The app's same game parlay options have been criticized for their lack of flexibility, as users can only parlay what is offered rather than customizing their bets.

Conclusion: In light of these reviews, users are calling for significant improvements in the app's odds and pricing, interface, customer service, and payout times to enhance their overall betting experience. While the new feedback adds some nuance, the prevailing issues remain a concern for many users.

Overall Cashiering Experience at Coolbet

The cashiering experience at Coolbet has been a mixed bag for players, with a significant divide in opinions regarding deposits and withdrawals. Here’s a comprehensive overview based on user reviews:

• Delayed Payouts: A significant number of users have reported issues with delayed payouts, especially for winnings over $500. This has been a major source of frustration for many players.
• Customer Service Support: Users have expressed dissatisfaction with the lack of customer service support when issues arise, making it difficult to resolve problems in a timely manner.
• App Functionality: Several players have encountered glitches and errors while trying to load funds or place bets, which detracts from the overall user experience.
• Outdated Payment Processing: The app's payment processing system has been criticized for requiring personal information to be shared with third parties and even running credit checks, raising concerns about privacy and security.
• Pre-existing Balances: Some users have noted that the app does not allow for the migration of pre-existing balances, leading to inconvenience and dissatisfaction.
• Positive Feedback: On a positive note, a few users appreciated the ability to link their bank accounts to the app for easier transactions, which has been a highlight for some players.

In conclusion, while there are some positive aspects to the cashiering process at Coolbet, the majority of users have expressed dissatisfaction due to delayed payouts, poor customer service, and an outdated payment processing system. Improvements in these areas could significantly enhance the overall player experience.

Overall Experience with Support at Coolbet

After analyzing both existing and new user reviews regarding the sports betting app's customer support, the feedback presents a complex picture. While the existing review highlights significant dissatisfaction, the new review indicates a more positive sentiment. Below is a combined summary of the key aspects of the support experience:

• Technical Issues: A considerable number of users have reported ongoing problems with the app, such as freezing during crucial betting moments, disappearing bets, and difficulties with logging in. These technical issues have contributed to a frustrating user experience.
• Response Time: Many users have expressed frustration over slow response times from customer support. Complaints often go unaddressed for extended periods, with some users reporting that their calls or emails were not returned at all. However, the new reviews suggest that some users have experienced quicker responses, particularly through live chat, indicating potential improvements in this area.
• Positive Feedback: Despite the negative experiences highlighted in the existing review, the new review reflects a generally positive sentiment among some users. A few have appreciated the support team's efforts to escalate issues and provide assistance, indicating a level of commitment to resolving customer complaints. Users have specifically praised the responsive live chat feature, which has helped some players feel more supported.
• Account Verification and Withdrawals: Some users have reported frustrating experiences with account verification and withdrawal processes. These issues have been a source of dissatisfaction for many, highlighting the need for improvement in these areas.
• Recent Trends: The new reviews have shown a mix of responses, with some users expressing satisfaction with the support they received, while others continue to report significant issues. This suggests that while there may be improvements, many players still face challenges.

Conclusion

In conclusion, the overall experience with customer support for the Coolbet sports betting app is mixed. While there are some positive aspects and indications of improvement, particularly with live chat responsiveness, the majority of users still seem to be dissatisfied with the service they received. Addressing the ongoing technical issues, enhancing responsiveness, and improving communication regarding account verification and withdrawals could greatly enhance the user experience moving forward.

Yes, Coolbet Canada is a legitimate online sportsbook that you can play at. The Malta Gaming Authority licenses it.

When confirming your identity at Coolbet, you must provide documentation such as a copy of your passport or ID card. This will show proof of address.

The only cryptocurrency accepted at Coolbet is Bitcoin. No other crypto can be used for withdrawals or deposits.

No. There's no "request a bet" feature. What you see on the site is what's available.

Yes. You can wager on games as they unfold, and live streaming is available for certain sports and events. We strongly recommend that live bettors actually watch games when betting on them.

No. According to the terms and conditions of the welcome bonus, you can only have one sports bonus active at a time.

If you don't meet the wagering requirements for bonus funds/free bets, they'll be removed from your account.

The Malta Gaming Authority licenses Coolbet.

Push notifications aren't available since there's no mobile app for Coolbet.

If you ever encounter an issue, we strongly encourage you to contact the customer support team. If you need additional assistance, you can also contact the Malta Gaming Authority.

After reviewing Coolbet thoroughly, I found it transparent regarding its terms and conditions for bonuses and its language regarding responsible gambling. However, the VIP Program is vague, and customer support can offer some mixed messages.

There's no dedicated mobile app, but you can play on your mobile web browser. The mobile web browser is a carbon copy of the desktop site, so there's no substantial learning curve.

No. There's no phone support with Coolbet. You can contact the live chat or email.

If you receive mixed messages, you can contact email support with the difference or ask to speak to a supervisor.

To set these limits, you'll find a link to "Set Limits" at the bottom of the page. Click this, and you can set the limits there. You must be logged in.

No. GAMSTOP is a UK-based outlet. At Coolbet, there are tools like Net Nanny and Cyber Patrol.

• Availability across most of US legal states
• Competitive odds & diverse markets
• Attentive customer service
• Extensive list of Same Game Parlay's

• App speeds vary for some users
• Geo locate sometimes unreliable

• Widely available across 28 states and in Ontario.
• Responsible gambling tools enabling users to set their own limits.
• Wagering requirements on bonuses and promos are realistic.
• Bonus program is diverse and changes rapidly.

• Speaking to a real person in customer support chat take a long time.
• DraftKings limits the maximum bet amount on odds boost promos.

• Available in many U.S. States and Canada
• Numerous betting markets
• Major partnerships with teams/leagues
• Users have the ability to set deposit/time limits

• Promotions are timely and change rapidly
• Connectivity issues on betting app

• Very popular rewards program.
• Many responsible gambling tools enabling players to set limits.
• Wagering requirements on sports bonuses are straightforward.

• Odds sometimes fall short from other sportsbooks.
• Limited live streaming options.

• Range of Responsible Gambling Tools: Stake Sportsbook provides deposit limits, reality checks, self-exclusion options, and access to external responsible gambling support.
• Variety of Payment Methods: Supports traditional (credit/debit cards, bank transfers) and cryptocurrency transactions.
• Live Betting and Market Variety: Offers in-play betting and multiple betting markets across major leagues.
• Account Verification Process: Requires identity verification to comply with regulations and ensure user security.

• No Federal or Provincial Regulation in Canada: Stake is not licensed by any provincial gambling authority in Canada. It operates under an offshore Curacao license.
• Potential for High-Risk Gambling with Cryptocurrency: Transactions in cryptocurrency can lead to faster deposits and withdrawals, which may contribute to riskier gambling behavior.
• Withdrawal Processing Time Varies: Depending on the method used, withdrawals can range from instant to up to 7 days.
• Not Yet Available in Ontario: Stake Sportsbook is not yet available in Ontario.
• No Mobile Betting Apps: Stake Sportsbook does not have an iOS or an Android app and is only available on desktop or via mobile browser.